Guest Reviews & Impressions for Nasu Onsen Sanraku - Page 3

(Tochigi Prefecture/Nasu) [Total 39 Rooms]
Overall Score
4.36
Good (97)
  • Rooms & Amenities
    4.22
  • Facility
    4.10
  • Hospitality & Service
    4.41
  • Meals
    4.43
  • Onsen & Bath
    4.64
  • Satisfaction
    4.33
  • 4.50
    ウクライナ
    Date Posted: 3/7/2025

    Wedding Anniversary

    Stayed at a place once used by Emperor Showa! We visited for an anniversary trip. A private bus just for us picked us up from Nasu-Shiobara Station. Upon arrival, we immediately went to the Onsen. No one else was there! We soaked for about an hour and a half, and still, no one came! It was so relaxing to enjoy the snow view. Absolutely amazing. Dinner was delicious, with just the right portions. The staff lady was kind and attentive, which we greatly appreciated. In the morning, we enjoyed another two hours in the open-air bath starting at 6 AM—again completely private with no one around! The spacious bath and serene atmosphere were perfect; only the sound of water could be heard. Truly healing. We were also dropped off at the station on our way back. Unfortunately, our Shinkansen stopped near Omiya Station due to a coupling issue with no clear recovery time in sight! We ended up taking local trains home but felt quite exhausted afterward. If not for this incident, it would have been a perfect trip!

  • 4.83
    初花
    Date Posted: 2/28/2025

    As expected of a long-established Ryokan.

    I had been on a series of trips to hidden and unique Onsen, but I visited because the photos of the open-air bath left a strong impression on me. I was warmly welcomed and was able to spend a relaxing time at a leisurely pace. The soft quality of the spring water was pleasant, and I am very satisfied. The staff's hospitality, meticulous cleaning, and other basics that an Onsen Ryokan should have were all in place, allowing me to have a truly wonderful time. Thank you very much.

  • 4.50
    tax3
    Date Posted: 2/25/2025

    I was able to relax.

    It was a long time since I had Room service dining, and I enjoyed it leisurely and deliciously. The seasoning and presentation were both good, and I am satisfied. I would like to visit again. Thank you very much.

  • 4.67
    ピッピコちゃん
    Date Posted: 2/10/2025

    Anniversary Course and Superior Japanese-style Room

    The private trip was almost like my first trip in memory. Since it was both of our birthday months, I planned a gift trip, considering a reasonable distance and access from Tokyo, the atmosphere of the onsen, cuisine, anniversary arrangements, room, and scenery, which led us to this place after much consideration. I thought it was best to rely on the Shinkansen and the shuttle service, considering the unfamiliar area and concerns about snow. On the day, as feared, there was a severe cold wave and heavy snow just before, and the Shinkansen we had tickets for was suddenly canceled, resulting in an arrival nearly two hours later than planned. However, we were grateful for the thoughtful contact and the shuttle bus waiting for us. The room we aimed for was already booked at the time of reservation, but we chose a superior Japanese-style room in the East Wing, which was very spacious and offered a space to enjoy the snowy scenery. We chose a room in the East Wing because we wanted to dine in a private room at Sansuitei for our anniversary. The private Japanese-style room at Sansuitei was very calming, allowing us to savor the refined and delicious cuisine while enjoying the snowy landscape outside. The presentation and taste were delightful, and the anniversary cake became a wonderful memory. The photo frame gift from the photo session also became a great keepsake. The onsen, which was the highlight of the trip, was my first-ever open-air bath in the snow. The illuminated, gently falling snow created a breathtaking and soothing experience. The amenities were also well-equipped. The morning bath had a different location due to the gender switch, but it was equally relaxing in the snowy open-air bath. The sound of the gently flowing hot spring water was not too quiet, which was nice. Breakfast was a luxurious menu with a variety of dishes, including a small hot pot unique to a ryokan, which was very satisfying. I highly recommend dining at Sansuitei for both dinner and breakfast. In the lounge, we could enjoy free drinks like alcohol and coffee while watching the courtyard, allowing us to spend a relaxing time. The service from the staff, including the attendant who took care of us, was excellent. We had a wonderful time. Thank you very much.

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  • 3.00
    fun
    Date Posted: 1/4/2025

    A bit disappointing

    I imagined the images and visited, but it was very old and different, which was disappointing. The food was lightly seasoned and delicious. The cleaning was not thorough.

  • 4.83
    mmhn
    Date Posted: 12/31/2024

    The open-air bath is very nice.

    The open-air bath surrounded by trees was wonderful and provided an extraordinary experience. However, the indoor bath on the first day was too hot to enter. The view from the lounge was also lovely, and with tea and evening wine service, there was a place to relax outside of the Room, allowing for a leisurely stay. The staff were courteous and made it a very memorable experience. I would love to visit again.

  • 5.00
    ミケ&ミニ
    Date Posted: 12/16/2024

    The open-air bath in...

    The open-air bath in the room faces the garden, and at night it is illuminated. When you look up at the sky, you can see the starry sky with occasional snowflakes, making it hard to leave the bath. The next day, I woke up early and enjoyed a relaxing soak in the bath as the morning sun rose, feeling very comfortable, and the water temperature was just right. The meals were served in the room, and I could feel the thoughtful attention at key points, making the food delicious. All the staff members were courteous, and I would like to visit again.

  • 5.00
    まるちよ@
    Date Posted: 12/10/2024

    The best hospitality

    I am grateful to all the well-trained staff. Thanks to them, it was a wonderful stay. It is truly a Ryokan full of hospitality, with excellent Onsen, food, and cost performance, and I would like to visit again. Thank you for the lovely photo frame gift with a picture of the three of us, as it was a celebration of my husband's retirement. We have already displayed it. Although it was just a one-night stay, it was refreshing and became a wonderful memory.

  • 3.83
    ねこにこにこさん
    Date Posted: 12/3/2024

    Waiting time

    The open-air bath was large and the autumn leaves were beautiful. The food was decent, but the service was lacking. Upon arrival, we were made to wait at the entrance rather than the lobby for a while. Eventually, we were checked in last, but it took about 10 minutes. The elderly were tired from the train and the nearly 40-minute bus ride, and wanted to get to the Room quickly. Please guide us a little more smoothly.

  • 5.00
    wakame124
    Date Posted: 12/3/2024

    Very satisfied

    We stayed for a Multiple Night Stay as a family of three. We were filled with happiness by the warmth of the staff, including the Nakai-san. We are grateful for the kindness shown to our noisy daughter. The clean Room, seasonal cuisine, and bath where we could feel the autumn leaves were all very satisfying. We will use your services again. Thank you very much!

  • 2.33
    埼玉の社長さん
    Date Posted: 11/26/2024

    Overall Rating

    I used it for the first time in 15 years. I had high expectations because the overall rating was good, but unfortunately, it was the worst. Dirty slippers at check-in, the Room had floor heating but I was barefoot, the toilet ventilation fan was not cleaned, and it was unhygienic. The meal was supposed to be a matsutake kaiseki? But the matsutake seemed like it was boiled in water, the tempura was over-fried, and it seemed like there was no head chef... They are underestimating the customers too much. Your company's rating is irresponsible. I think IKYU should also check. I will never go to Sanraku again. Rating around 3.0.

  • 4.00
    lunanorij
    Date Posted: 11/12/2024

    I live in Tokyo, but...

    I live in Tokyo, but this was my first visit to Nasu. I didn't know that it gets very crowded during the autumn foliage season. However, it seems to be late this year, and the leaves around the open-air bath were still green. If the leaves had changed color, it would have added more charm. Overall, I think it was a good property, but I had planned to take the complimentary sparkling wine with me at checkout, and it seemed to have been forgotten. Well, I forgot about it myself too. Also, while I was having a drink in the lounge at night, the lights were suddenly turned off, which surprised me. It might have been because of the time, but wouldn't it be nice to give a heads-up? So, regarding the service, I would give it three stars. The sweet potato I received on the way back was delicious!

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