Đánh giá & Cảm nhận của khách tại The Yokohama Bay Hotel Tokyu

(Tỉnh Kanagawa/Yokohama - Minato Mirai) [Tổng cộng 480 phòng]
Điểm tổng thể
4.55
Tuyệt vời (673)
  • Phòng nghỉ & Tiện nghi
    4.58
  • Tiện nghi・Thiết bị
    4.57
  • Dịch vụ khách hàng・Dịch vụ
    4.61
  • Bữa ăn
    4.49
  • Suối nước nóng・Bồn tắm
    4.43
  • Mức độ hài lòng
    4.58
4.60
つつつのつ

Consistently reliable hospitality

I’ve stayed here many times. The Facility isn’t new, but the location is excellent. Depending on the Room, the view is also outstanding. One minor concern was that the staff at check-in can be hit or miss, to put it bluntly. This time, I couldn’t clearly understand the explanations or even some details about the Room, and it felt like a routine process, which was disappointing. Still, overall I was satisfied.

  • Phòng nghỉ & Tiện nghi5
  • Tiện nghi・Thiết bị4
  • Dịch vụ khách hàng・Dịch vụ4
  • Bữa ăn－
  • Suối nước nóng・Bồn tắm5
  • Mức độ hài lòng5
  • 22/7/2026～
  • 4 người 2 phòng
  • Yokohama Floor Twin Room with Park View [Non-Smoking]
  • Không bao gồm bữa ăn

Phản hồi từ Tiện nghi

Thank you very much for your continued patronage. We also sincerely appreciate you taking the time out of your busy schedule to share your valuable feedback. We are delighted to hear your kind comments about our location and the view from the guest room. While there are some areas that show their age, we are most pleased that you were satisfied with your stay. We sincerely apologize for any discomfort caused by our service at check-in. We also apologize again that the quality of service varied among staff members, and that our explanations were difficult to hear and came across as overly formal. We will share your feedback with all staff and reinforce training accordingly. Under these circumstances, your warm words—“I was satisfied”—are a great encouragement to us. All of us look forward to welcoming you again. Yokohama Bay Hotel Tokyu All Staff Members

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