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- ฟุกุยามะ · โอโนะมิจิ โรงแรมธุรกิจ
- Green Hill Hotel Onomichi
- Green Hill Hotel Onomichi รีวิว
- 初尾道รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Green Hill Hotel Onomichi
- ห้องพักและสิ่งอำนวยความสะดวก4.52
- สิ่งอำนวยความสะดวก4.32
- การบริการลูกค้า4.60
- อาหาร4.47
- น้ำพุร้อน・อ่างอาบน้ำ3.82
- ความพึงพอใจ4.55
No toilet cleaning.
After check-in, when I tried to use the toilet in the Room, I found stains on the toilet seat. I wiped it immediately with a disinfectant wipe, but it still felt unhygienic. During cleaning the next day, I asked the housekeeping staff directly and was told they had finished cleaning without wiping it, so I had them come into the Room to clean it properly. The Room also had an old smell. I stayed here because of the convenient location near the station, but I would not stay again.
- ห้องพักและสิ่งอำนวยความสะดวก1
- สิ่งอำนวยความสะดวก1
- การบริการลูกค้า1
- อาหาร－
- น้ำพุร้อน・อ่างอาบน้ำ1
- ความพึงพอใจ1
- 25/2/2026～
- 2 คน 1 ห้อง
- Twin Room with Harbor View [Non-Smoking]
- ไม่มีอาหาร
การตอบกลับจากสิ่งอำนวยความสะดวก
We sincerely apologize for the discomfort you experienced immediately upon your arrival, despite choosing to stay at our Hotel. The inadequate cleaning of the toilet in your room should never have happened, and we take very seriously that we failed to provide the clean space you rightly expected. We also deeply regret that our response during the cleaning on the following day lacked consideration, causing you anxiety and distrust. Cleaning is fundamental to our operations and one of our most important responsibilities. We will share this incident with the housekeeping supervisor and all staff, review our inspection procedures, and reinforce thorough final checks. We also apologize again for any unpleasant odor in the room. We will strengthen ventilation and deodorizing measures, conduct Facility inspections, and work to create an environment where guests can stay comfortably. Although you chose us for our convenient access from the station, it is extremely regrettable that this led you to say you would not return. We take your comments with utmost seriousness. Thank you very much for sharing your valuable feedback. We will not let your comments go to waste and will work wholeheartedly on improvements so that we may regain your trust.