รีวิวและความประทับใจจากผู้เข้าพักที่ New Otani Inn Tokyo

(โตเกียว/ชินากาวะและโอซากิ) [ทั้งหมด 423 ห้อง]
คะแนนรวม
4.08
(218)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.14
  • สิ่งอำนวยความสะดวก
    4.01
  • การบริการลูกค้า
    4.23
  • อาหาร
    4.17
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.87
  • ความพึงพอใจ
    4.09
  • 4.33
    ｔ。かつ１２３１２３

    Better than expected.

    Close to the station, yet noise was not an issue. Osaki Station offers excellent access in many directions, making it very convenient. You can also get to the station without getting wet even when it rains. The staff’s service was great, which I appreciated. The bed was very comfortable (the firmness suited my preference), and the Room table was easy to use. It would have been even better if the bathroom mirror had an anti-fog feature, so that was a bit disappointing. I only used breakfast for meals, and the soup curry was delicious. It wasn’t something I would rave about compared with other Hotels, but for a one-night stay I was fully satisfied; for a Multiple Night Stay, it might start to feel a little lacking.

  • 3.50
    ディズニーランド利用客

    Breakfast Floor Manager Service

    At breakfast, our family of six went to dine. A female waitress was preparing either one table for all six of us or two nearby tables for three people each. However, the breakfast floor manager forcibly set up two three-person tables that were far apart. Since we didn’t have much time, we didn’t complain, but the waitress noticed and gave a small nod in acknowledgment. I found the manager’s attitude unacceptable, and it made for a very unpleasant breakfast experience.

  • 4.83
    ぽろん333

    Reliable Accommodation

    I checked in at 11:00 PM, and the staff kindly assisted me. I was also happy that they thoughtfully set up an amenities bar at the front desk for us. The Room was clean and the air conditioning worked well. Although I stayed for business, it’s a Hotel I’d like to stay at again for a private trip as well. At breakfast, they promptly cleared the dishes, which made for a relaxed meal. However, when I went early in the morning, the breakfast venue was already full and there seemed to be a mistake in staff guidance—they seated new guests at tables where people were still eating. I even heard someone say, “There’s no seat left...”. There may have been many student guests that day so it might have been unavoidable, but overall it would be better if the restaurant staff could stay a bit calmer. The breakfast selection was plentiful and very good.

  • 4.17
    上下

    Dinner Recommendations

    This Business Hotel is conveniently located one stop from Shinagawa and offers great value for Tokyo. I don’t usually book a Business Hotel with dinner, but here you can choose your main dish, and everything is delicious. Next time, I plan to choose a rice bowl dish.

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  • 5.00
    ゲスト

    Great.

    A very clean Hotel, conveniently located just steps from the station. It was great, and there was also a convenience store nearby where I could buy cigarettes.

  • 3.40
    primadonna

    The Facility is somewhat outdated, which is a drawback.

    The Room felt a bit dark due to its age, and since the air conditioning is centrally controlled, it was inconvenient as it could be too cold or too warm.

  • 5.00
    ハナカメ＋

    Simple and nice.

    Whenever I stay in Tokyo, I always choose this place. Just a 1-minute walk from Osaki Station, with spacious Rooms and everything you need—it's convenient in every way!

  • 3.67
    サイワイチョウ

    Check-in

    Check-in took a long time. There were three staff members at the front desk, but the two guests ahead of me took quite a while, so I had to wait.\nOther than that, I was satisfied—the hotel is close to the station, the room was nice, and the food was delicious.

  • 4.00
    なお丸太郎

    Although I was trave...

    Although I was traveling alone, they upgraded my Room. The bathroom was clean, and it was great value for money. I would like to stay again if it’s the same Room.

  • 4.33
    たまご5656

    Great value for money and highly convenient.

    I stayed here during Golden Week, and they kindly stored my luggage for me. Check-in was also early, so I was able to relax and rest well. The room wasn’t particularly spacious, and the Facility felt a bit dated, but it was kept very clean and I had no issues. Breakfast offered a wide variety of options, and everything was delicious—especially the French toast! They also replenished dishes quickly when items ran out, which was great. Overall, the staff were excellent and it was a very pleasant Hotel. It’s also very convenient from the station, so I’d like to stay again.

  • 1.00
    デイユース利用客

    The services provided do not match the price.

    I used this place for a day-use stay, but there was no hair dryer or amenities provided at all, and for the price it felt very expensive. I probably won’t use it again.

  • 3.00
    kawaichan

    Please be careful.

    The bed’s caster wheels were sticking out, and I almost tripped and fell.

  • 5.00
    インドくん

    Nearby

    Conveniently located near the station.

  • 5.00
    インドくん

    Spacious

    It was a Room. It was close to the station, so I could get moving quickly the next day as well. Very convenient.

  • 4.00
    izunew

    Convenient

    Osaki was a Yamanote Line station I hadn’t gotten off at very often. After staying here this time, I realized it’s a very convenient location. Access from the station is excellent, and it’s also a great base for getting around. I would stay again if I have the opportunity.

  • 5.00
    ルナ＆太陽

    I’ll stay here again!

    We stayed for a Multiple Night Stay for my child’s university entrance exams. The Room was clean and well maintained, and it was quiet enough to focus on studying. Thank you to all the staff. I would like to stay here again when staying in the city center.

  • 4.60
    エキチカ

    The room only had powdered tea, but I wished for drip coffee as well.

  • 2.40
    にょん！

    Overall disappointing.

    This was my first time using the service, but overall, I was left with a disappointing impression. Despite having a self-check-in machine installed, I was directed to "please check in at the staffed counter," which raised some questions at that point. Additionally, perhaps due to centralized air conditioning in the guest room, cold air similar to cooling came out of the vent even though it was winter. As a result, I had to layer up and sleep feeling cold. Furthermore, when I tried to leave my luggage after checkout, I was told that "we cannot store luggage today due to an annual inspection." If that were the case, it would have been helpful if this information had been communicated during check-in. There were no suggestions for nearby coin lockers or alternatives either, which felt like a lack of consideration. Honestly speaking, as this Hotel is listed on IKYU.com and my expectations were high accordingly, I felt underwhelmed by the service and response provided and ended up feeling disappointed. Some staff members were kind and helpful; therefore, I hope improvements can be made moving forward.

  • 5.00
    ふぃぐりん

    It was a very good Hotel.

    I ordered room service, and it was warm and delicious. The room was spacious and clean, making it an excellent Hotel. I will use it again.

  • 3.00
    kurololo

    Tokyo

    Convenient for transportation. The facilities are outdated. Meals were average. Might be a good choice for business trips or getting around Tokyo.

  • 5.00
    @(あお）

    Conveniently located near the station. The Room was changed due to Hotel circumstances, but there were no particular issues.

  • 4.67
    回遊魚！

    Wonderful! Very convenient!

    Great access from the station! The building and interior are not brand new, but they are well-maintained. The cost performance is excellent. The front staff provided polite and exceptional service, which was fantastic. However, as it is an older facility, hallway noise can be heard clearly, raising slight concerns about room sound leaking outside. Still, the convenience is outstanding! Highly recommended.

  • 3.40
    エキチカ

    The phone was not wo...

    The phone was not working properly, so I had difficulty reaching the front desk. Additionally, when I opened the refrigerator door, the rack on the door pocket came off, causing the chilled wine to spill, which was very disappointing.

  • 2.00
    北上夜曲

    I will not repeat.

    Despite completing the Reservation and payment in advance, there was a mistake in registering the name, making check-in difficult. The Room's air conditioning was poor and it was cold. Not worth the price. Will not repeat.

  • 1.00
    赤レンガの横

    I understand it was my fault, but the Hotel's response was disappointing.

    Due to a last-minute decision to stay, I accidentally reserved a smoking room in a rush. While I understand it was my mistake, I asked the front desk around 8 PM during check-in if they could somehow change it to a non-smoking room, even if it meant paying extra. However, they refused, insisting the hotel was fully booked. Reluctantly, I went to the room but started coughing as if having an allergic reaction and ended up leaving the Hotel within 30 minutes without staying (Check-out? Cancellation?). When checking IKYU.com from the room, I noticed there was still one non-smoking Room available for booking. I felt distrustful since they had insisted there were no non-smoking rooms available due to being fully booked—especially at 8 PM on that day! When I returned to the front desk and mentioned that there seemed to be a non-smoking Room still available online, their response was that "the reservation site operates separately." Is that really how it works? Even if reservations through external sites are handled differently from direct bookings at the Hotel itself, shouldn't this information be properly managed or communicated? While I'm not familiar with how Hotels coordinate with reservation platforms like IKYU.com, better communication should have been possible earlier on. Although it's "The New Otani," which carries prestige in name alone—the Hotel's handling of this situation left me disappointed. Unfortunately, I don't think I'll stay here again. In the end, I found another nearby Hotel for one night instead.

  • 4.17
    源氏桃

    The dinner we had been looking forward to

    This time, I ordered Japanese cuisine, but the flavors, from sashimi soy sauce to chicken and miso soup, were too strong for elderly guests, which was disappointing. When making the reservation, I requested an extra chair in the room, but it was not provided. However, despite chatting late into the night without any complaints, the stay was very comfortable. I look forward to staying again in the future.

  • 4.33
    ぷりんモモ姫

    A charmingly retro yet excellent Hotel.

    The wallpaper, rugs, and bathroom facilities have been renovated and are clean. The TV stand and desk have a slightly retro feel, with some wear and tear, including an FM radio knob that adds a nostalgic touch. The bed was on the softer side. As expected from a renowned Hotel chain, the service was excellent, making for a pleasant stay. The food was also delicious. Being close to the station is very convenient, and I would love to stay here again.

  • 5.00
    ゲスト

    Very satisfied with the room upgrade. All amenities were provided, making it comfortable. Great location near the station.

  • 5.00
    Ri2345

    Very good

    Clean and quiet Hotel with no external noise. If I had to mention something, the silence made the refrigerator noise noticeable. It might be better to keep it turned off when not in use.

  • 4.33
    nananpon

    It was convenient.

    The direct connection to the station was incredibly convenient. I used to stay at hotels near Shinagawa Station, but since this Hotel is directly connected just one stop away from Shinagawa, I plan to use this Hotel from now on. The Room was upgraded to a higher grade, and I had a very comfortable stay.

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