รีวิวและความประทับใจจากผู้เข้าพักที่ Fufu Karuizawa - Breeze of Sunshine - - 4หน้า

(จังหวัดนากาโน่/คารุอิซาวะ) [ทั้งหมด 24 ห้อง]
คะแนนรวม
4.63
ยอดเยี่ยม (129)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.74
  • สิ่งอำนวยความสะดวก
    4.70
  • การบริการลูกค้า
    4.40
  • อาหาร
    4.69
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.68
  • ความพึงพอใจ
    4.57
  • 5.00
    3120

    Thank you for your patronage.

    Thank you for providing us with a wonderful experience! Here is some feedback from my friend who stayed with me for your reference: - During meals, being told "Have a nice time, take your time" by staff when leaving for the restroom felt unnecessary. It would be better to skip such remarks. - It would be helpful to have small hand soap available in the restroom. - Please consider adding baskets to the electric bicycles. - The shop does not need to operate 24 hours; instead, it would be great if phone lines were available before 10 AM. - The meal portions are quite large; having an option for smaller portions would be appreciated. We apologize for the numerous requests but hope these suggestions can serve as points of improvement in the future. We are eager to stay again and look forward to your consideration! Thank you very much!

  • 5.00
    サクちゃん

    A Relaxing Space

    I visited to celebrate a birthday. Upon entering the Hotel, I was greeted with a relaxing aroma and the warm smiles and hospitality of the staff, which heightened my expectations. Both breakfast and dinner were delicious, making it the best among Hotels in the same price range. The Room was very lovely, especially the bath, which was exceptional. It’s a Hotel I would love to visit again. Thank you very much!

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  • 5.00
    AkoA

    Second "Fufu"

    Last year, I stayed at Shizuyou no Mori in Kyu-Karuizawa and loved it, so this year I decided to stay at Youkou no Kaze. First of all, the Room was very comfortable, and the scent of the body soap and other amenities was delightful and relaxing. The staff were also very kind. The meals had a wide variety of dishes, all of which were delicious. I would definitely like to visit again.

  • 4.00
    ののり先生

    Karuizawa Trip

    We always make last-minute reservations as we have a 2-year-old and a newborn, but we still had a great time with the kids this time too! The room's bathroom was slightly narrow in the shower area, but the bathtub was spacious enough for everyone to enjoy together. Next to the bath, there was a warm stone-like area where you could lie down, which was very nice! The bed was large and equipped with safety rails to prevent children from falling. The food was Japanese-French cuisine with intricate dishes. Many of them had fruit-based sauces, which I initially doubted would work well, but they matched perfectly with the dishes and were just the right amount. The staff were kind and made our stay enjoyable! There seemed to be meals available for children as well; however, since it seemed like too much for our 2-year-old, we opted for just bread and soup. Breakfast included curry, which felt innovative. Overall, it seemed health-conscious with an emphasis on medicinal ingredients. However, during checkout when entering my credit card PIN number, I felt uncomfortable as one of the staff kept looking at the screen closely.

  • 5.00
    がるちゃん

    This was my first st...

    This was my first stay, and I enjoyed a quiet and relaxing experience. There was an unexpected incident during dinner, but it was handled with care and professionalism. The food was delicious. Given the location in Karuizawa, I didn’t expect much from seafood, but the carefully prepared dishes that highlighted the ingredients were impressive. I would love to visit this accommodation again in a different season.

  • 4.33
    マメメしお味

    Overall satisfied, but the service was slightly disappointing.

    We stayed here to celebrate my partner's birthday. The Room and bath were spacious, allowing us to relax and enjoy a wonderful time. The meals were delicious, and overall we were satisfied. However, the experience during checkout left us feeling uneasy. At checkout, we were guided to sit side by side in the lounge as the process began. The staff placed the invoice in a position where not only I but also my partner could see it and started explaining it. Even though I tried tilting the invoice towards myself to avoid showing it to my partner, it seemed unnoticed as they continued spreading out the invoice on the table for explanation. I wanted my partner to have an enjoyable experience without any discomfort, so perhaps it's partly my fault for not addressing this at that moment... However, despite informing them beforehand that this was a celebratory stay, I was disappointed that they handled things in a way that revealed the cost to my partner. After such a pleasant stay until then, ending with this lingering unease was unfortunate. That said, apart from this issue, we had an overall satisfying experience and would consider staying at other properties of yours if given another opportunity. Thank you very much for this time!

  • 4.00
    サブマリン３号

    The facility is excellent, but...

    I have stayed at Fufu Nikko several times and have always been highly satisfied. This time, seeking the same level of satisfaction, my spouse and I decided to stay at "Yoko no Kaze" for the first time. However, there were some disappointing points: - Dinner: We were seated at a cramped table for two. Despite being handed the menu, no one came to take our order. I had to leave my seat to call a staff member. - After much deliberation between wine and sake for our first drink, we finally decided on sake only to be told it was unavailable—very disappointing. Please inform us in advance next time! - Breakfast: The staff member seemed inexperienced and gave unclear explanations. Even when we asked questions, the responses were vague. We finished breakfast without knowing when or how to eat certain dishes like the hot pot. It's fine if new staff are learning but please provide them with proper support! - The champagne we ordered was completely flat, and on top of that, it was charged incorrectly at a higher price than listed. - While only I required allergy-friendly meals during dinner, both of us received different dishes from the menu during breakfast without explanation or proper handling when questioned. The facility is beautiful and the room was clean and excellent; however, these small issues added up and resulted in an overall unsatisfactory stay—what a shame!

  • 4.50
    Repe317

    It was a very lovely...

    It was a very lovely accommodation! The staff were very kind and attentive. Above all, the meals were incredibly delicious and excellent.

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  • 5.00
    カーサフローラ

    Thank you very much!!

    We thought it would be impossible to make a reservation during Golden Week, but miraculously we were able to complete the reservation and enjoyed Karuizawa for the first time in 43 years since our honeymoon. The layout of the room was excellent, providing ample space for just the two of us to relax. Above all, having an onsen in the room was truly wonderful. This experience has inspired us to consider using accommodations in Hakone (Gora) and Atami as well. Thank you very much!

  • 5.00
    サクラ日和

    I felt refreshed both physically and mentally.

    I had a wonderful solo trip for one night and two days. From the moment I arrived at the hotel, the staff warmly welcomed me, making me feel comfortable and eliminating any worries. The room was very clean, quiet, and provided a relaxing atmosphere. The Onsen-equipped private bath in the room and the stone sauna space allowed me to unwind while watching TV, relieving all my travel fatigue. It was so comfortable that I lost track of time and found it hard to leave the bath. Both dinner and breakfast were absolutely delicious! The Japanese-French dinner featured small portions of each dish but was surprisingly filling. By the time I had risotto, I felt completely full. The pairing of drinks with each dish added to the enjoyment. For breakfast, fresh vegetables, mushroom hot pot, clay pot rice brought joy to my morning meal. The rich homemade curry was also delightful. Every small side dish had excellent flavors as well. Traveling alone can sometimes make you conscious of your surroundings; however, with partitioned spaces available here, I could fully enjoy my personal time without concern. A hotel that offers such comfort along with amazing food is rare to find—this place scored very high points for me. Overall, there’s nothing I would ask them to improve on; it’s a hotel I'd love to stay at again when visiting Karuizawa. Since they seem to have other hotels in different areas under their brand as well, I'm looking forward to exploring those too. This trip became an exceptional vacation where both my mind and body were refreshed—thank you so much!

  • 5.00
    ワインと食事の旅

    The best accommodation I've stayed at recently!

    The room is incredibly comfortable. With a TV that allows you to watch Netflix, a sofa, a table by the window, and the unique layout of the bathroom and sink area, it feels much more relaxing than an ordinary hotel. The amenities are stylish and well-stocked. In addition to pajamas and bathrobes, there is also comfortable loungewear available. Although I didn’t use it, this was my first time staying at an accommodation with a SodaStream. The welcome dessert canelé was delicious! The system for non-face-to-face towel exchanges or tea refills was also excellent. The meals were slightly large in portion but visually stunning and very tasty. This time I chose a solo travel plan, and I appreciated having seating arrangements designed for one person so I could enjoy my time leisurely. The accommodation is clean throughout with plenty of greenery both inside and in the rooms, making the service feel very pleasant as well. It’s perfect for spending some quiet alone time indoors—I definitely want to visit again! If I may suggest some improvements: 1) It would be nice to have regular caffeinated coffee available. 2) While there was a decent selection of wine by the glass, it seemed like there weren’t many staff knowledgeable about wine. Similarly, it would be great if delicious wines were available in the lounge as well.

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  • 3.67
    あなとみー

    It was different from what I expected.

    This was my first stay at Fufu. I have stayed at almost all highly-rated hotels across the whole country, so I had high expectations for Fufu as it was my first time. However, the front desk service felt impersonal, and when I inquired about things that couldn't be done, the only response I received was that it was "the rule." At a hotel of this class, I believe it is standard for staff to understand and explain why something can or cannot be done to guests. If this is the same experience across all Fufu locations nationwide, I will not consider staying at Fufu again.

  • 4.83
    @はるたろう

    Snow Fufu Karuizawa

    We stayed for two nights as a family. Although it was March, the snow had piled up, and the kids were thrilled. The Onsen with an open window was absolutely amazing. On the first night, our youngest child developed a fever, but when we borrowed a thermometer, they kindly prepared an ice pillow for us. Thanks to their warm hospitality, our child recovered by the next morning. Meals were served in a private room, allowing us to enjoy them at ease even with children. The shirako and Spanish mackerel were exceptional. We hope to stay here again someday!

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  • 3.17
    かなたこくん

    About the Quality of Service

    When loading luggage onto the cart from the car, the staff just stood in front of the cart watching. A male staff member, who seemed like a college part-timer, appeared unsure throughout. When food and desserts were brought to the table, trash and water droplets were left as they were. Despite requesting to warm up a bento box, it was delivered cold to the Room by two foreign staff members. A strongly sour ice cream was served to a 4-year-old child just like an adult's portion. When asking about passes usable at other "fufu" group locations, the staff seemed clueless and flustered. The list of disappointing services goes on endlessly. If this were a budget Hotel catering to mass audiences, such issues might be excused as "in training." However, paying 160,000 yen per night in Karuizawa for this level of service was disheartening given our expectations. Other Hotels or Ryokans provide meticulous attention and courteous service; hence we felt an overwhelming gap in quality here. Experiencing services firsthand can offer valuable insights; therefore, I suggest that your staff take time to stay at other luxury Hotels or Ryokans for self-reflection on their own service standards. Additionally—though this may be unsolicited advice—it might be beneficial for your group as a whole to reassess employee training programs and evaluate whether individuals are ready for fieldwork before deployment. The high ratings on IKYU.com now feel less trustworthy after this experience. I sincerely hope improvements will be made moving forward.

  • 4.17
    Leonardo.D

    Fufu Karuizawa: Breeze of Sunshine

    It was a wonderful stay. Thank you very much.

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  • 2.67
    jokelib

    Business downturn, lack of responsibility

    Dinner was very disappointing. I strongly believe that the chef on duty is not worthy of working for the Fufu group. The worst dish tonight was the beef. It was neither cooked nor warm and was served cold, just like the carrots, which were only chilled on a hot plate. The shirako was overcooked and not creamy at all. Such a waste. When we expressed our disappointment to the server, our message was merely acknowledged without any follow-up action. I hope the catering department of your Hotel improves in the future.

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  • 5.00
    一休.com!

    100 points!

    100 points! Wonderful! The best!

  • 4.83
    つぎなつ

    Thank you very much.

    It was a stay during the three-day holiday at the beginning of the year, and I was very satisfied. Although I arrived a little early, I was promptly guided to my Room. On the first evening, I enjoyed delicious drinks and ended up staying longer than expected. The next day, I spent the entire day in the Room without stepping outside, and it was very comfortable. For the second evening's dinner, I was seated in a different spot (a private Room), and after enjoying a delicious meal that left me full, the dessert was kindly brought to my Room, where I could enjoy it at my leisure. Since my Room was close to the front desk, it was convenient as the dining area was also nearby. The layout of the Room was excellent, allowing me to relax and unwind. Additionally, all the staff were kind and attentive, making my stay very pleasant. This year, it seems there are plans to open in Tokyo and Jogashima, so with this visit, I have fully experienced "Fufu" properties, but I will aim to visit again. Thank you very much.

  • 4.83
    おねこにゃん

    The overall score was very good.

    The SodaStream gas was out. It's really a shame. Overall, the food was delicious and it was very good.

  • 3.83
    hoshi k

    Evaluation

    I often use the Ryokan of the KPG group. I stayed this time because it was newly opened. I was really looking forward to it, but due to my lack of research, it was a bit different from what I imagined. First, I was surprised that I had to park the car myself. On the way back, the staff left ahead without seeing us off once we got in the car. For the welcome drink, I received a detox tea, which had a slightly unique taste. All the tea in the Room had this taste, so it would be nice to have regular tea like green tea. Also, there is a bath and a stone sauna in the Room, but the stones in the stone sauna are lukewarm, and the temperature difference with the bath is too much, making it very cold. The floor heating in the dressing room is only warm under the handwashing area, and half of it is not working at all, making me wonder why it was designed this way. Regarding the humidity in the Room, the humidifier was indicating LO from the time I arrived, and the humidity was low from the moment I entered. Even when set to max, it remained LO indefinitely. When I thought the water was gone, the maintenance mark appeared, making me wonder if it was being cleaned. Due to my lack of research, I found out on the day I stayed that there is no large public bath. I was looking forward to the bath, so it was disappointing. The price is about the same as other Ryokans, but there is only a private open-air bath in the guest room, and at this price, I think there should be something different from others, but there is nothing equivalent to that. This Facility at this price feels a bit too expensive. There were many young people staying, and the dining area was quite noisy. On the positive side, the food was delicious. The staff at the dining area were kind and asked which meal was memorable after the meal, giving the impression that they put effort into the meals. Also, cycling was available, and they lent me gloves because it was cold. It was really cold, so I was very grateful for that consideration. Additionally, when I was sitting by the bonfire, they brought me a blanket, allowing me to comfortably gaze at the sky.

  • 3.50
    doritos

    Bathroom

    The staff provided courteous service, and the delicious kenchin-jiru was appreciated. The breakfast gave the impression of a bento shop with various small side dishes, and the taste was somewhat mixed and not very impressive. The Room was comfortable with the bed and living area separated. The most concerning issue was the bath area, which was too narrow, making it difficult to wash without the shower water or soap getting into the adjacent bathtub.

  • 5.00
    嫁食堂

    It was a property I would like to visit again.

    The meals were very satisfying. Dinner was Japanese-French, easy for the elderly to eat, and my mother almost finished everything. The desserts were all elaborate, but since there were many, we could take them home, which made us happy. Breakfast started with a colorful salad, followed by a two-tiered meal, black garlic hot pot, green curry, and more, all delicious and filling! The Onsen in the room also offered a stone sauna and foot bath, which was very satisfying.

  • 5.00
    くまチョン

    We hope you had a wonderful holiday.

    From the hospitality to all the services, everything was satisfactory. This is my second time using this service, and I will be staying at the Old Karuizawa (Kyu Karuizawa) again next month. Nikko was great, but I'm also looking forward to Hakone. Thank you for always providing a relaxing time.

  • 5.00
    dhsa

    I had a very satisfying stay.

    My spouse and I stayed together. The inner balcony of the room was my wife's dream, and including the amenities and houseplants, it was a very satisfying space. If I had to say, the washing area was a bit narrow, and it was unfortunate that we couldn't quite understand how to use the hot stones on the desk. The staff's response was bright, kind, and with a smile, meeting our expectations. In particular, the young female staff member who first attended to us had a charming smile and left a good impression. The meals, both dinner and breakfast, were wonderful, but the portions were a bit large, so it might be better to reduce the variety a little. Overall, it was a very satisfying stay. We will use it again.

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