รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Indigo Karuizawa

(จังหวัดนากาโน่/คารุอิซาวะ) [ทั้งหมด 155 ห้อง]
คะแนนรวม
4.19
(112)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.20
  • สิ่งอำนวยความสะดวก
    4.29
  • การบริการลูกค้า
    4.16
  • อาหาร
    4.33
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.04
  • ความพึงพอใจ
    4.13
  • 4.67
    alt0
    วันที่โพสต์: 22/10/2026

    Stylish overall, and the large public bath is a great bonus.

    We stayed here on a family trip. The hotel is incredibly stylish, from the entrance to the buildings at the back, and we were excited from the moment we arrived. Large communal baths are relatively rare in higher-end hotels, so as someone who loves them, I was delighted. We also had dinner at the hotel, and all the staff were very kind and friendly. We had a young child with us, so we truly appreciated their thoughtful service. I highly recommend this hotel.

  • 5.00
    Elmo U
    วันที่โพสต์: 13/10/2026

    Highly satisfied

    First of all, the staff’s respectful sense of distance was wonderful. I couldn’t book dinner at a convenient time, so I only had breakfast, but everything was delicious and I was very satisfied. The Serta bed was also very comfortable, and the air conditioning worked well at just the right level, so I slept soundly. The large public bath was clean; although it’s an artificial hot spring, it was very nice. However, as noted in the warnings, the floor is very slippery, so you should be careful. If I have the chance, I would definitely like to stay here again.

  • 2.83
    Tectec911
    วันที่โพสต์: 12/10/2026

    Nice to meet you.

    It’s quite a good hotel. If you arrive after 3:00 p.m., it can get crowded and you may have to wait to check in. The large public bath is great. The room is nice too, but the coffee maker didn’t seem properly cleaned, so I didn’t feel like using it—I’d like them to wipe off any moisture more thoroughly. The pillow didn’t suit me and I couldn’t fall asleep, and the bathroom sink area is not very user-friendly. Breakfast gets crowded, but there’s a good variety of items and it tastes fairly good.

  • 4.50
    happy0415
    วันที่โพสต์: 9/10/2026

    A bit disappointing...

    Many guests were foreigners, and some wore sandals while walking through the building all the way to the bathtub area. I have stayed in many places, but it was my first time seeing this, so I asked them to stop; however, they did not seem to. It really dampened my mood. Other than that, the meals were delicious and everything was very good.

  • 4.50
    美味しいもの大好き太郎
    วันที่โพสต์: 8/10/2026

    The most comfortable hotel in Karuizawa.

    Now in its fourth year since opening, this is already my fourth stay. I visit every year during grape season, and not only are the rooms and breakfast very comfortable, but the use of space throughout the hotel is outstanding. I highly recommend it to everyone.

  • 2.17
    セト ちゃん
    วันที่โพสต์: 4/10/2026

    It was disappointing. It looks stylish, but...

    The overall design and appearance are nice, but the hotel is not very user-friendly. The lobby also lacked a sense of luxury, which was disappointing. The toilet is INAX, but the buttons are hard to read; when I woke up at night, I couldn’t tell which button to press to flush. The changing area at the large public bath is small, and the plastic bath chairs are uncomfortable to sit on. There were no nearby chairs at the meeting spot outside the men’s bath. There was also a bucket-like object placed there—what is it for? Even though there were instructions for the hot-water system (twist, bend, then lift up), I still couldn’t figure it out and didn’t use it. Overall, this hotel has complicated fixtures and controls.

  • 5.00
    happy-melody
    วันที่โพสต์: 4/10/2026

    A Hotel That Captures the Essence of Karuizawa

    It was a hotel where you could truly feel the unique atmosphere of Karuizawa. Surrounded by trees—including some with autumn leaves—it felt like walking along the tree-lined streets of Karuizawa’s villa area. Just looking at the scenery was relaxing, and it also had a luxurious feel. At night, everything was beautifully illuminated, and we walked to the spa building while enjoying the view. The dinner was thoughtfully crafted and could be enjoyed in a calm setting. The breakfast was also delicious across the board. It’s a hotel that made me want to stay at Indigo again when I visit Karuizawa. Thank you very much.

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  • 5.00
    SakaSaka
    วันที่โพสต์: 3/10/2026

    A well-deserved 5-star rating!

    The rooms, hot spring baths, and other areas throughout the hotel are very clean. The breakfast buffet selection isn’t huge, but each dish was delicious. The ingredients also seemed to be locally sourced from Karuizawa, which made us very satisfied. We will definitely stay here again. A well-deserved 5 stars.

  • 4.50
    森のママ
    วันที่โพสต์: 29/9/2026

    Visited for three consecutive years

    First of all, we had a wonderful time! Our multi-night stay was a truly relaxing getaway where we could unwind at our own pace. The carbonated spring bath building also has a semi-open-air bath, and I looked forward to soaking in the spacious tub. That said, personally I would have preferred the in-house loungewear for getting around to be a collarless pullover. The pajamas are very cute in both color and design, though. Breakfast never gets boring no matter how many times you have it. Access from the parking lot to the accommodation building is also convenient. I’ve been visiting Karuizawa every year for over a decade, and this has been one of my favorite hotels in recent years. Thank you very much.

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  • 2.67
    陽光桜
    วันที่โพสต์: 25/9/2026

    Having passed by the...

    Having passed by the property before and liked the atmosphere, we stayed this time with three family members on a bed-and-breakfast plan. We had been looking forward to breakfast because the restaurant has a strong reputation, but unfortunately the experience was very disappointing given our high expectations. Although it is a buffet, the layout and flow were poorly designed, and combined with crowding it made for a very unsettled breakfast. I feel operational improvements are needed, such as limiting the number of guests or introducing timed reservations, adjusting seating capacity, or serving some items individually. There are many appealing places nearby where you can enjoy breakfast, so if you want a relaxed morning meal, I would recommend choosing another venue.

  • 5.00
    ぶちねこミント
    วันที่โพสต์: 23/9/2026

    A hotel you’ll want to stay at again

    We stayed for two nights over Silver Week. From the moment we arrived, the hotel looked wonderful from the outside, and the courtyard was just as pictured. It was a lovely, calm place to stay. The room was clean, and the view from the terrace was great.\nAlthough we weren’t lucky with the weather, it’s conveniently located for sightseeing spots, so it’s a hotel we’d love to stay at again.

  • 2.17
    2448hanako@@
    วันที่โพสต์: 23/9/2026

    A matter of taste!

    I visited because it was described as a 4-star Hotel, but there was only one dining venue, and due to crowding the only available Reservation slot was 8:30 PM. When we were finally seated, I was surprised at how cheap the table in the main dining room felt. With a typhoon approaching, I called, but every call switched to an automated message and then disconnected, so I couldn’t ask what I needed. The price is quite high—perhaps because it was during a holiday period.

  • 5.00
    maporimi
    วันที่โพสต์: 17/9/2026

    This is a very good hotel.

    The hospitality was excellent. I used the bar and had breakfast, and both were delicious.

  • 4.50
    ラクプリ
    วันที่โพสต์: 17/9/2026

    It’s a wonderful hotel.

    We stayed for two nights and were very satisfied. Both breakfast and dinner were delicious, the bath was wonderful, and we were able to relax and enjoy a restful stay. The staff were also excellent, and we would love to visit again. That said, there were two small points we noticed. First, the hand-washing sink in the in-room toilet: the bowl and faucet size/position felt slightly mismatched, making it a bit awkward to use. Second, regarding the porch of the first-floor room: when it rained, water dripping from above splashed back or blew into the porch area, soaking the chairs so they couldn’t be used. Since it’s such a nice porch, this was a little disappointing. Other than these two points, there was nothing else of concern, and overall we had a very comfortable stay. Thank you for the delicious meals, lovely bath facilities, and the warm hospitality from all of your staff. We would happily stay again.

  • 5.00
    追分
    วันที่โพสต์: 3/9/2026

    The staff are always...

    The staff are always very welcoming, and we are consistently highly satisfied. However, this time when we used the restaurant in the evening, we were bothered by the crying of several children (around 1 year old) from two or three groups.

  • 3.67
    beerbeerbeer!
    วันที่โพสต์: 26/8/2026

    An unusually high proportion of Chinese tourists.

    So many of the staff and guests appeared to be Chinese that I even wondered if the Hotel was Chinese-owned. It’s not something I avoid simply because they are Chinese, but when I could tell from how loud the voices were, it made me appreciate the quietness of Japanese tourists. I never had that impression at the Hotel in Old Karuizawa that I used every summer, but although this place is in Karuizawa, it somehow felt like a foreign Hotel, and I couldn’t relax and spend my time peacefully. Next time, I plan to book my usual Hotel in Old Karuizawa early.

  • 4.83
    Ta_Ya
    วันที่โพสต์: 22/8/2026

    Excellent hospitality

    I had an issue at check-in and asked for advice. At first, I was told it might be difficult, but after listening carefully, they kindly accommodated my request. I’m truly very grateful. All the staff were pleasant and welcoming. However, perhaps because I’m not used to course dinners, there were a few items in the dinner course that didn’t suit my taste.

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  • 2.67
    匿名希望11111
    วันที่โพสต์: 5/8/2026

    Regarding the service.

    Due to a mistake on my part, I made two Reservations by booking through different sites. When I called in advance about the birthday cake, I was told that there was another guest with the same last name, so I assumed it was someone else and followed the guidance. On the day, it turned out both Reservations were mine. I felt sorry for having made two Reservations, but despite calling ahead, I was still charged twice. I was also disappointed because the front desk had told me there would be a “Welcome Birthday” service when entering the Room on my birthday, but nothing had been prepared. After I pointed it out, we went to the restaurant and when we returned to the Room later, it had somehow been set up. There were several other service-related points that concerned me as well—for example, I would have appreciated being informed in advance if staff needed to enter the Room during our stay. We had a wonderful time at the restaurant. The food met our expectations. Thank you very much.

  • 2.20
    TPL
    วันที่โพสต์: 26/7/2026

    I mistakenly made a ...

    I mistakenly made a Reservation thinking it was a luxury Hotel. After entering the Room and spending a few hours there, I hesitated but decided to check out and change Hotels. It is certainly a bright, new Hotel with a pleasant atmosphere. The staff also felt casually friendly. This is not the kind of luxury Hotel where the stay itself feels like an experience. The interior design and bathroom facilities are only slightly above the level of a newer Business Hotel. Considering that in central Tokyo you can stay at places like Palace Hotel for nearly the same price if you choose a smaller Room, I felt the pricing did not match what was offered.

  • 4.50
    クラブラウンジLOVE
    วันที่โพสต์: 4/7/2026

    For a truly satisfying stay

    This was my first stay here. I love the InterContinental Group and have stayed at various IHG properties, but this was my first IHG group Hotel in Karuizawa. The Room by the riverside was wonderful, with plenty of refreshing air. Dinner was delicious across the board and very satisfying. The large public bath was also clean and well maintained. However, there was one disappointing point. At checkout, I requested home delivery for my luggage, but neither the first nor second staff member understood my request accurately. Only after asking to speak with a Japanese staff member did a third person finally assist me properly. Everything had been great until then, so it was very disappointing to end on that note. It may have been a busy time at checkout, but if so, more staff should be assigned so that both international and Japanese guests can be assisted without stress. I think it is good to employ many international staff members, but without stronger internal training—especially communication skills—it becomes stressful for both sides. I strongly hope for improvements going forward.

  • 3.33
    甘いトマト
    วันที่โพสต์: 3/7/2026

    Younger guests and international visitors may especially enjoy it.

    It looked very stylish, so I was really looking forward to my stay. Although I visited on a weekday, the 3:00 PM check-in area was crowded with international guests, and (as others have mentioned) the staff seemed fully occupied just handing out welcome drinks to those guests who were taking a long time. They may have been short-staffed. The restaurant and spa were also lively with international guests.

  • 4.17
    キャロットーゴルゴ
    วันที่โพสต์: 22/6/2026

    Because of the unfor...

    Because of the unfortunate rain, we checked into the Hotel early. By chance, my spouse and I joined a soap-carving workshop that was being held while we were in the bath. We were able to enjoy a relaxing time at the Hotel. Dinner felt a bit rushed, perhaps because it was a busy time, but we enjoyed the food—it was delicious. The Caesar salad with stir-fried lettuce at breakfast was especially tasty. Our Room was different from last time, and the sink area was easy to use and very comfortable. After dinner, we made a Reservation at the register for bread for the next day, but it seemed unclear on the following day, so since it is entered into a computer system, I think it could be handled more smoothly.

  • 5.00
    パリのバルザック
    วันที่โพสต์: 9/6/2026

    Wonderful

    The staff’s hospitality is outstanding. In every respect, this Hotel is better than another Hotel in Karuizawa that costs several times more. Some Chinese guests have poor manners, but I suppose that can’t be helped given Japan’s government policies.

  • 4.00
    こたびより
    วันที่โพสต์: 10/5/2026

    A Hotel with Beautiful Lighting

    Overall, it was a Hotel with a wonderful atmosphere. The reception staff were friendly and welcoming, and the beautiful lighting at night was especially impressive. The large public bath was also clean and very pleasant to use. (I thought it might have been even better if the guest rooms were connected to the indoor corridors, but that may depend on personal preference. Also, for some reason there were many lockers without keys. Since this clearly didn’t match the number of bath users, I wondered if keys are often lost.) The T-bone steak I had at the restaurant in the evening was excellent!

  • 2.17
    20230613
    วันที่โพสต์: 9/5/2026

    Overall, it was disappointing.

    - The washroom door would not lock, so I called staff for assistance, but they did not adjust it and simply said, “It closes, doesn’t it?” Even after I showed them that it would not close when I tried myself, they insisted that this was normal. It was very disappointing. - Mobile reception was poor and the Wi‑Fi signal was very weak, making it difficult to use. It did end up being a digital detox. - The bathroom floor was extremely slippery and felt dangerous. - I stayed for 2 nights and 3 days with breakfast and dinner included. On the first day there was no explanation of the dishes and table service was limited, which was disappointing. Even when I ordered coffee, it took a long time to arrive—I had to ask twice before it finally came. Coordination among staff did not seem very good.

  • 5.00
    MAMA さん
    วันที่โพสต์: 6/5/2026

    The dining and spa are excellent.

    We chose a one-night, two-day Plan with an Italian dinner included. Since we have growing children with big appetites, we also ordered à la carte dishes, and everything was delicious. We also booked a massage at the spa, and it was very skillful—so much so that we’d go regularly if we lived nearby.

  • 4.00
    ごんごんごんちゃん
    วันที่โพสต์: 6/5/2026

    From the warm welcom...

    From the warm welcome to the kind service throughout our stay, it was perfect for a relaxing trip. We stay at many Accommodations, and we were very satisfied with both the high quality of the food and the excellent hospitality. The only disappointments were that we couldn’t secure a dinner restaurant Reservation when booking at the last minute, and as we were traveling with children, we felt some areas weren’t cleaned thoroughly enough—so it may be best to be a bit careful about how you use the room. In particular, there was quite a lot of bird droppings and dead insects on the balcony, and it felt like only the chairs and table had been cleaned.

  • 3.50
    まさかっぴー
    วันที่โพสต์: 3/5/2026

    Because my expectations were high.

    I stayed in the Standard Twin Garden View during Golden Week. The Room felt a bit small. It was disappointing that the toilet was not separate. I also used the gym and was surprised that even the treadmill was not motorized. I would like to see better facilities. Breakfast was delicious. Overall, despite the high price, I didn’t feel very satisfied. I may not stay again.

  • 3.50
    ごくらくにい
    วันที่โพสต์: 13/4/2026

    The Facility’s exter...

    The Facility’s exterior and overall atmosphere were wonderful! The misty nighttime scenery was especially magical. However, I felt the welcome drinks could have been a bit more substantial. I also thought this Facility was very photogenic.

  • 5.00
    ノーリーズファン
    วันที่โพสต์: 30/3/2026

    It became a wonderful keepsake.

    This was a last-minute stay to celebrate my son’s junior high school graduation and high school entrance. The Room was comfortable, the room service exceeded our expectations, and the Onsen was wonderfully relaxing. Even though it was a sudden trip, staying at this Hotel gave us a truly memorable time. Next time, I’d like to visit again with my husband so we can come as a family.

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