รีวิวและความประทับใจจากผู้เข้าพักที่ La Vista Kusatsu Hills (Kyoritsu Resort)

(จังหวัดกุนมะ/คุซัตสึมาจิ) [ทั้งหมด 69 ห้อง]
คะแนนรวม
4.55
ยอดเยี่ยม (217)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.61
  • สิ่งอำนวยความสะดวก
    4.64
  • การบริการลูกค้า
    4.53
  • อาหาร
    4.28
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.76
  • ความพึงพอใจ
    4.51
  • 5.00
    Landsend

    We were extremely satisfied with our stay.

    We stayed for two nights in a Deluxe Twin Room with a semi-open-air bath. The Room was spotless and well designed, and the bath (Onsen) was wonderful and truly refreshing—though I may have overdone it because it felt so good. The staff were also extremely pleasant and attentive. The dinner course was exceptionally high quality; every dish was outstanding, the portions were just right, and the timing of each course was perfect. Among the Western-style meals I’ve had at Hotels I’ve stayed at, this ranks near the very top. The breakfast buffet also offered a wide variety of items, with equally high quality, and everything was delicious. This isn’t the Hotel’s fault, but the only thing that concerned me was dinner on the second night. Guests at nearby tables were constantly sneezing and coughing, which made me a bit uneasy about catching something.

  • 5.00
    51244love

    Highly satisfied.

    This was our first trip to Kusatsu, and we stayed here. The Reviews were great, so we arrived with high expectations—and it truly lived up to them! The Room was spacious, and having the bath and toilet separate was a real plus. We wondered if Kusatsu’s hot spring water might be good for skin and hair. My spouse and I both have sensitive skin, but we didn’t feel itchy at all—our skin felt moisturized, and our hair became soft and smooth too! What made it even better was the wonderful group of guests. We were able to relax in a calm atmosphere. We also really enjoyed the food—both the dinner course and the breakfast buffet were delicious. We also appreciated the lounge food and drinks that changed throughout the day. If I could make one request, I would be happy if the slippers were disposable. This is a Hotel we’d love to visit again. Thank you very much!

  • 4.83
    チーバ@

    The Onsen is amazing.

    This was my first stay. Since the property is for guests aged junior high school and above, it had a calm atmosphere and I was able to relax. Dinner was a course meal at the restaurant, but the seat we were shown to was a window-side counter seat, and the setting sun was dazzling... They lowered the blind partway through, but since other seats were available, it would be better not to use that seat at that time. All of the dishes were delicious. The breakfast buffet also had a great variety and was very tasty. The large public bath happened to be empty when I went, so I was very satisfied. In the morning, I used the open-air bath in my Room while being soothed by the sound of Japanese bush warblers. The service, including drinks, was attentive and made for a comfortable stay. I would like to stay again. Thank you very much.

  • 5.00
    ホテルランダムウォーカー

    No matter how many times I stay, I’m always satisfied.

    This was my fourth stay. I love Kusatsu and visit three or four times a year, and I have stayed at La Vista Kusatsu Hills four times in a row. I am very satisfied with the large public bath, the private reservable baths, and the open-air bath in the Room. The view from the hill is also wonderful. I also enjoy the meals—not only the dinner course, but especially how delicious breakfast is.

  • 3.17
    温泉好き老翁さん

    Due to a malfunction of the private open-air bath drain valve, the in-room open-air bath is unavailable.

    I was dissatisfied with the Hotel’s response to the outdoor bath malfunction. I would have appreciated more considerate service. It was disappointing and left a bad aftertaste on my trip. When using the large public bath, many guests entered without washing first, so I think the Hotel should post notices or otherwise inform guests.

  • 4.83
    シュガリオン

    A cozy, quiet accommodation

    I stayed here toward the end of July, and it was a very comfortable Accommodation. Not only was the Room spacious, but it was also great that there was an air purifier and a TV placed exactly where you’d want them. The open-air bath in the Room looked small at first glance, but it was larger than expected, and it was very relaxing to soak while enjoying the view. The Onsen on the top floor was also wonderful—especially the scenic bath, where you can soak while looking out over the townscape of Kusatsu and feeling Kusatsu’s cool breeze. As an aside, I really liked the body wash amenities provided in both the public bath and the in-room bath; they smelled great. The public bath also offered a “shampoo bar” selection, which I thought was a thoughtful touch. The four private baths were excellent as well—you can fully enjoy some solo time while experiencing two types of Onsen: Bandai-ko and Yubatake. Also impressive is the lounge service on the same top floor as the Onsen. There wasn’t just late-night soba; there were also ice cream at snack time, sausages and soup at night, and even an apple juice tasting in the morning… The variety of offerings kept things interesting throughout my stay. For meals, dinner was a French course meal and breakfast was a buffet. Both felt perfectly satisfying—exactly what you want from hotel dining. At dinner, I especially remember the Joshu beef roast and after-dinner drinks. At breakfast, the omelet and Mizusawa udon stood out. Overall, this is an Accommodation with wonderful hospitality and service. If I had to mention one minor point: the pickles served with the lounge sausages were extremely sour and didn’t suit my taste. I’d love to stay again next summer.

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  • 4.83
    ハル @@@

    The view of Kusatsu Onsen from the 6th-floor panoramic bath is wonderful.

    Kusatsu Hills is an adults-only Accommodation for guests aged 18 and over—perfect for those seeking relaxation. Perhaps due to rising prices, the milk served at the 6th-floor morning lounge is now only plain. It used to come in four flavors. Since some guests don’t like plain milk, I would like it to be brought back.

  • 5.00
    きのあり

    I’m completely satisfied again.

    This was my sixth stay. I always stay for two nights and three days, and this time again the staff were extremely courteous—everyone was kind and helpful. The property is clean, the in-house services are plentiful, and I was able to relax at a leisurely pace. The Room was comfortable, and I had no complaints about the amenities at all—my stay was stress-free from start to finish. Dinner was delicious, with just the right amount for a course meal, and breakfast offered both Japanese and Western options; everything tasted great, with a well-balanced selection that left me pleasantly full. My favorite feature is the in-room Onsen: each time, you can fill it with fresh water at the push of a button. Some people mention that they can’t get in right after check-in or that the water is too hot, but if it’s hot, simply press the button as soon as you arrive and let it cool while you take a break in the lounge—by the time you return to your Room, it’s at a comfortable temperature. You can also let it cool while you’re out for dinner or late-night noodles; when you come back, you can enjoy your Onsen. A constantly filled bath or a flowing bath is nice too, but I think what makes Kyoritsu Resort special is being able to enjoy fresh Onsen every time at the touch of a button. It feels like such a luxury—and I truly appreciate this system. I had another very comfortable two nights and three days. Thank you very much.

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  • 3.83
    hutoi?

    We stayed for two ni...

    We stayed for two nights in two Rooms for three people, mainly because each Room has a private open-air Onsen bath and the price was fairly reasonable. Overall, the staff came across as calm and businesslike—neither especially friendly nor rude—just focused on working efficiently. These days, that may feel more comfortable than being overly attentive. I had a few minor complaints during the stay, but with expectations at the level of a Business Hotel, they didn’t bother me much. However, two issues still left me dissatisfied. First: we left our suitcases before check-in, and it was good that they were delivered to the Rooms in advance—but with two Rooms and two suitcases, it seems obvious that one should go to each Room. Instead, both suitcases were delivered to one Room. If they weren’t sure, I would have preferred they hand them to us at check-in. The person whose suitcase didn’t arrive was quite upset. Second: when I requested a different size of loungewear and it was delivered, the attitude really annoyed me—after ringing the bell there was immediate repeated knocking without pause, and then silent, unfriendly behavior when handing it over. In the past I might have demanded to speak with the manager (laugh). That said, the Onsen was excellent and the food was delicious, so if I come back to Kusatsu again, I may stay here again. Thank you in advance if so.

  • 5.00
    まみろみ

    New Kusatsu Trip

    I’ve stayed with Kyoritsu properties before, and I’ve also stayed at about seven other hotels in Kusatsu in the past, but this one is the best. I’ll definitely be back.

  • 4.17
    皆で会食@東京

    Golden Week

    Overall, my stay was comfortable. Dinner included many dishes and was delicious. I would have liked the breakfast buffet to offer a wider variety. The bus to Karuizawa encountered traffic on the way, but thanks to the driver’s consideration it was comfortable. Because this bus service was available, we were able to add an extra night in Karuizawa. It might be worth promoting it more as a Karuizawa Multiple Night Stay option. The private bath did not have a washing area, so we moved to the large public bath. I wish the private bath had a washing area. For many women drying their hair after bathing, it felt like there were too few seats in front of the mirrors and too few hair dryers in the women’s bath. I would like the body towel to be a bit thicker. I used the spa treatment, and since various products are applied to the body, it would be great if loungewear could be provided before and after the treatment if possible. Differences from what I expected compared with Kyoritsu Resort Ryokan in Hakone: There were no small Häagen-Dazs ice creams or small snack packs. In the women’s bath there were no ReFa hair dryers, and many of them had weak airflow. Also, there wasn’t a full set in my Room including coffee beans for hand-grinding unless requested at reception. Same as what I expected compared with Kyoritsu Resort Ryokan in Hakone: The late-night soba (ramen) was very good in both taste and portion size. The staff were kind and courteous.

  • 5.00
    ゆーたそ4

    We enjoyed the Onsen to the fullest with a private open-air bath in our room. We felt so refreshed—thank you!

  • 4.83
    ゆきだるまこ

    Recommended for families looking to relax and unwind.

    In addition to the excellent hot springs, the private open-air bath that requires no Reservation was very convenient, and we enjoyed it comfortably. The Room was new, spacious, and comfortable, so we were able to relax and take it easy. What was disappointing was that breakfast Reservations are made after dinner, so since we had a late dinner there were few time slots left for us. It would feel fairer if guests could choose in check-in order. Our breakfast Reservation was from 8:45, but both food and drinks stopped being served at 9:30, so it felt very rushed. If the time is that limited, I would have liked to be informed when selecting the time. Also, although it can’t be helped, some items were not replenished. If they won’t be replenished, I think it would be better to remove them from the menu display so guests aren’t disappointed. It was especially unfortunate because the food itself was delicious. Despite all that, it was a wonderful Hotel where we would like to stay again if we have the chance.

  • 4.83
    ゆめっきー

    Very good, but once is enough.

    The atmosphere and service were excellent, and we had a very comfortable stay. However, personally, I felt that visiting once was enough. Thank you for a wonderful experience. Thank you for upgrading our Room. Even though we arrived early, thank you for letting us wait inside. The yukata were cute, but there weren’t enough for everyone, and I felt sorry that the foreign guest who wanted to wear one couldn’t. The French-course beef was tender and delicious.

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  • 4.67
    ホテルランチ

    The fairy tale–theme...

    The fairy tale–themed Room decor was charming, and having a vanity table was convenient. Since there were no small children, the large public bath and restaurant were not noisy, so we could relax in peace. It was also great to enjoy waters from different Onsen sources. Above all, I was surprised by how extensive the lounge services were. The Western-style dinner course looked beautiful, but the quality of the ingredients was not very good. It also felt a bit odd that the staff explained one by one which knife and fork to use. After visiting many Onsen, this has become one of my favorites. I would definitely like to come again.

  • 4.17
    ゲスト

    Buffet Restaurant

    The food selection felt a bit limited. I requested breakfast at 8:30, but as I was nearing the end of my meal, the staff began clearing away the dishes little by little. They told me to make sure I didn’t leave anything behind, which didn’t feel very pleasant. Even if there is only one guest, shouldn’t all dishes be available until the end? If breakfast ends early, I think the serving time should be set earlier.

  • 5.00
    シュガー＠シン

    It was a wonderful Hotel with attention to every detail.

    I stayed for one night and two days. It was a wonderful Hotel filled with the expertise, ingenuity, and thoughtfulness of Kyoritsu Resort. There are countless highlights to mention, but in addition to the various inclusive services, excellent meals, and well-maintained Onsen: - Attentive service even before check-in time - User-friendly bath layout and thoughtful arrangement of items in the Room (clever design seen throughout) - Spacious bathtubs and impeccably clean private baths (foot mats replaced every time, Onsen water constantly flowing to maintain cleanliness, slatted flooring for comfort) - Cleanliness maintained & warm approach to open-air baths (overflowing Onsen water flows along pathways) I believe these reflect their expertise in Hotel management. I would love to stay again!

  • 4.00
    river1997

    This hotel, located ...

    This hotel, located on a hill, offers stunning views. While enjoying the terrace in winter might not be possible, it would surely feel wonderful to relax and gaze outside during other seasons. The room was a standard twin with a sofa and had ample space for two people. The open-air bath provided a lovely view of the Onsen town below, but since it wasn’t free-flowing, adjusting the temperature and filling the tub each time felt slightly inconvenient. Although we didn’t use the large public bath, we were lucky to enjoy our preferred private bath at just the right timing. It was also great that private baths are available 24 hours. Thanks to our late check-out plan, we could leisurely enjoy our stay while most guests had already checked out. At the restaurant, we were seated at a table near the courtyard with waterfalls; however, unlike other tables angled towards the windows for better views, ours was parallel to them. This meant one person faced away from this beautiful scenery and instead saw only other tables or staff moving around inside—quite unfortunate given how lovely the view is (watching constant movement can be dizzying). Adjusting chairs sideways or angling tables towards windows would enhance this experience. As for meals: while roast beef was delicious overall dishes felt average—not particularly impressive nor disappointing either way. What surprised us most about their all-inclusive plan was its last order being called after just 50 minutes! By then main courses hadn’t even arrived yet; when informed "last orders," I requested wine pairing my upcoming dish but still had unfinished drinks left over from earlier courses—staff asked whether finishing quickly before swapping glasses seemed feasible which led rushing through remaining portions hurriedly instead ideally aligning final orders alongside mains timing-wise better suited expectations here too perhaps? Breakfast seating counter-side overlooking windows spared distractions allowing relaxed enjoyment amidst varied buffet offerings neatly portioned avoiding crowd congestion altogether pleasant surprise desserts abundance tempted overeating indulgence though! Having visited Kusatsu many times previously staying overnight marked first occasion experiencing Yubatake light-up event firsthand memorable highlight indeed utilizing shuttle bus one-way return stroll leisurely back proved equally enjoyable addition overall trip satisfaction!

  • 5.00
    tmtm0402

    Thoughtful hospitality is appreciated.

    The Onsen, room, and meals were all excellent. This time, we stayed in a loft room inspired by Snow White with my son and his wife, making it four of us. The loft had two separate bedrooms, allowing us to sleep comfortably without worry. The decorations were charming, and the room was very convenient and comfortable. During dinner, although we hadn't mentioned anything specifically, the staff seemed to notice the maternity badge and thoughtfully adjusted things like the meat's cooking style. Our family was deeply moved by this consideration. However, it was disappointing that the unlimited salmon roe from La Vista's breakfast buffet in the past was no longer available. We hope it will make a comeback someday! We would love to stay again if we have another opportunity.

  • 4.33
    寒がり屋さん

    Unfortunately.

    Shuttle service available from Naganohara-Kusatsuguchi Station, and in the evening, there is a direct bus from the Hotel to Yubatake. The staff's attentiveness is excellent. When the window in the guest room's Onsen couldn't be opened, they responded immediately. From 3 PM, there is a lounge on the sixth floor offering beer and snacks, and light meals are available at night. The downside was dinner! It was very disappointing. My companion ordered Wagyu beef which was normally tasty; I ordered veal, but it arrived blackened and tough—inedible! We also ordered a cheese platter that came with just one cracker and four tiny dried pieces of cheese! Dessert was a dry apple pie. We ended up going to have light meals instead. Overall, the food lacked flavor and felt dry. Dinner on the second night was average. Breakfast was delicious with a buffet style offering plenty of small dishes to choose from.

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  • 4.67
    レジーナスペシャル

    I had a pleasant stay.

    I have stayed at several La Vista accommodations in the Kanto region, but this time I chose this hotel to celebrate my husband's birthday. Since the hotel is located on a hill, the view from the open-air bath in our room and the large public bath was spectacular. Additionally, we enjoyed the free private baths, each uniquely designed. The complimentary services such as welcome drinks, late-night ramen noodles, ice cream bars offered by Kyoritsu Resort were delightful. On top of that, they provided free drinks including Premium Malts beer and snacks, which showcased their excellent hospitality. However, I was disappointed with the food—especially dinner presentation and flavor—as well as tableware quality. It felt more like a local Western-style diner rather than a hotel (or even across Kyoritsu Resort Group). The bouillabaisse lacked depth of flavor as if it wasn’t simmered enough; ingredients didn’t absorb much taste and both it and its soup were served lukewarm. While the Joshu Wagyu roast beef was delicious, when a cheese platter arrived later on it was so poorly presented that I couldn’t help but laugh awkwardly. Many hotels use frozen bread or desserts (in this case apple pie), but perhaps due to improper preparation after defrosting—the bread lacked moisture becoming slightly hard over time while apple pie turned soggy—further lowering overall dining quality perception for me.

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  • 5.00
    タピオカです

    Birthday Trip

    We stayed at the accommodation for my girlfriend's birthday trip. Thank you very much. At the reception in the lobby, we were seated and given a clear and polite explanation, which was very easy to understand. When heading to our room floor, we were kindly escorted to the elevator, which made us feel great. The room was very clean with excellent amenities, and above all, the view was amazing. During the day, we could see distant snowy mountains, and at night, the town was beautifully illuminated by streetlights, creating an emotional atmosphere. The onsen in our room had perfectly warm water; after soaking for a long time, we could sit on a bench next to it to relax further. Later on, we went to the first-floor restaurant for dinner. The meal was luxurious with attentive staff who served each dish at just the right timing so that we could enjoy our meal without any dissatisfaction. Since it was a birthday plan, they brought out a cake at the end of dinner. I didn’t know when they would bring it out either but it came at such perfect timing that I managed to surprise her wonderfully—this made me really happy! Thank you so much. Finally during checkout as we left our room I felt like I didn’t want to leave because of how satisfied I was with everything here! If there’s another opportunity in future—I’d love staying again! Truly thank-you!!

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  • 4.83
    エ ド

    A Long-Awaited Experience

    I go on Onsen trips several times a year, but I often find issues such as outdated or dirty facilities, rooms with unpleasant odors or moldy smells, and meals that are not great or don't suit children’s tastes. However, none of these applied to La Vista Kusatsu—everything was perfect! The dinner course in particular was amazing; even my picky-eater kids (high school and middle school) ate everything without complaint, which surprised me. Being able to enjoy the Onsen in the private indoor bath was wonderful, and the large public bath with three types of baths and a sauna allowed us to fully relax (I lost count of how many times we went in...). I look forward to visiting other facilities by Kyoritsu Resort in the future.

  • 4.83
    くりすてぃーさん

    The Onsen, room, and...

    The Onsen, room, and meals were all highly praised; however, it seems the handmade-style bread was too sweet and not very tasty, which was a bit disappointing.

  • 4.33
    トコトコ亀

    Close

    Shuttle service from Karuizawa was available, which is why I chose this place. The bus was punctual, comfortable, and the driver was very pleasant—thank you! The bath facilities were excellent, including the large public bath, private baths, and the open-air bath in the room. Dinner started well with warm plates and delicious cabbage rolls. However, the bouillabaisse that followed was cold; the white fish was tough and even the plate was cold... Even after mentioning it to staff, it seemed to be ignored. Interestingly enough, my partner's dish had a warm plate and tender fish. Customer service varied greatly depending on who attended us—some were friendly while others were indifferent. That said, there were many services available that didn’t require interaction with staff—a thoughtful idea! It allowed us to enjoy what we needed without any unpleasant experiences.

  • 5.00
    きのあり

    Once again, completely satisfied!

    This is my fifth stay. I always stay for 2 nights and 3 days, and I never get tired of it. The staff's hospitality is always courteous and pleasant. The entire facility, including the room, is beautiful and comfortable. The lounge service every hour is highly satisfying. The dinner course meals are delicious with just the right portions. Breakfast is a buffet with a perfect variety, and I enjoyed it to the fullest on both mornings. The Onsen was relaxing, and I enjoyed it multiple times during my stay. I had no inconveniences during my visit and spent a wonderful time here. I'm full of gratitude for the staff's excellent hospitality. I look forward to staying again next year!

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  • 4.83
    あぼんご

    First Stay in Kusatsu Accommodation

    This was my first visit to Kusatsu, and I stayed at the famous La Vista. To put it simply: The services were abundant and comfortable. The ramen was delicious. I left with a full stomach. It was, without exaggeration, perfect.

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  • 5.00
    まなちゃんのばぁば

    Completely satisfied.

    The service until 8 PM included beer and sausage snacks after a bath. Although it was before dinner, I couldn't resist enjoying them. The sausages were so delicious that I even had seconds. At the evening dining, the dedicated staff provided exceptional hospitality with attentive care, allowing me to have a wonderful time. All the staff demonstrated great hospitality, making me feel indulged in extraordinary luxury. This was my first trip to Kusatsu, and it left me with wonderful memories and a positive impression.

  • 3.83
    蜜柑Ni-9030@1106Nich

    First-time Accommodation

    This was my first stay. The access was convenient as there was a shuttle service from the bus terminal after visiting the Yubatake hot spring area. The room was lovely, and the meals were delicious. However, I expected to be offered coffee, tea, or Viennese coffee at the end of the meal, but there was no mention of Viennese coffee, which was a bit disappointing. Other than that, I had a very relaxing time.

  • 4.50
    ここyk

    Accommodation You'll Want to Visit Again

    The Facility was clean and well-maintained. The welcome drinks, snacks, and luxurious lounge were filled with hospitality. It was a bit disappointing that the lounge closed strictly on time without any leeway, but overall, I had a very satisfying stay. However, the main dish for dinner being slightly thick-cut roast beef was a bit underwhelming. While it was delicious, as the main course of the meal, something like a thicker grilled steak with more impact would have been even better. Considering the relatively reasonable price for a room with an open-air bath attached, I would definitely like to stay again!

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