รีวิวและความประทับใจจากผู้เข้าพักที่ Fufu Hakone - 4หน้า

(จังหวัดคานากาว่า/เมืองฮาโกเนะ) [ทั้งหมด 39 ห้อง]
คะแนนรวม
4.66
ยอดเยี่ยม (152)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.74
  • สิ่งอำนวยความสะดวก
    4.63
  • การบริการลูกค้า
    4.51
  • อาหาร
    4.67
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.77
  • ความพึงพอใจ
    4.64
  • 5.00
    takenorinene

    It was a relaxing experience.

    I visited with my daughter for a parent-child trip before her wedding. The room was spacious, and the Onsen in the room was also large, allowing us to relax comfortably. The timing of meal service was perfect, and there were plenty of dishes, all of which were very delicious. The next day, I had an enzyme bath massage. The therapist was friendly and adjusted the pressure perfectly, relieving tension from deep within. We had an amazing time. Thank you very much!

  • 5.00
    みかぅ

    Always wonderful, no matter when you visit.

    I have stayed here multiple times, and every visit is wonderful with rooms offering different atmospheres, a wide variety of dinner options that change monthly, and a bath overlooking the fresh green forest. The interior design, featuring high-quality wooden furniture, stone walls, and tasteful decor, is calming without being overly flashy. The staff provides just the right level of attentive service. The dedication of the young staff members is heartwarming as well. It was a perfect escape from the hustle and bustle of the city to relax and forget about work for a while.

  • 5.00
    あくしす

    For employee gifts

    I gifted this to an employee who has been working hard. I unknowingly reserved through the slightly more expensive IKYU, instead of using Yahoo Travel, and missed out on the Diamond Member benefits. Although I explained it was a late check-out, there was some confusion. However, thanks to Fufu's kindness, they extended the check-out time a little—thank you for that. It was their first time staying at such a luxury Ryokan, and they were very pleased. They mentioned that there was quite a lot of food and felt sorry for not being able to finish it all. I've visited Fufu several times before, and every location maintains consistent quality with excellent facilities. It's great for gifts like this as well!

  • 4.83
    千葉みつ

    It was the best vacation.

    Among the hotels of the same class I have stayed at, the food and wine here were the most delicious. The tableware was also elaborate, allowing guests to enjoy Japanese cuisine beyond just its taste. The Room was spacious, and having a private bath in the Room allowed me to refresh freely even late at night or early in the morning.

  • 4.50
    ラグジュアリースモール大好き

    Luxury Hotel Overlooking the Hakone Mountain Range

    A visit to the group’s "Fufu Hakone" Hotel after 3.5 years since its opening. Featuring two Onsen that take advantage of the local area, and a calm atmosphere with modern Japanese interiors. For the first time in the "Fufu" series, we enjoyed a delicious meal with a prefix-style menu selection. The restaurant is lively due to the large number of rooms and Hakone's popularity, but the attentive hospitality and service are characteristic of this group. A consistently reliable and comfortable Hotel no matter when you visit. We will return again!

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  • 3.67
    たびのやま

    Without dinner included?

    I was disappointed to find out at check-in that the Plan I booked, despite being for an expensive Room, did not include dinner (likely because it was fully booked due to the large number of foreign guests). While this was partly my oversight, I believe there is an issue with IKYU's system. This has happened a few times before and left me feeling deceived. Breakfast was included, so I could enjoy part of the kaiseki cuisine. However, for me, staying at an Onsen Ryokan is 50% about the Onsen and 50% about dinner, so I only enjoyed half of what I expected. Even on a weekday, it was overcrowded with foreign guests, making it difficult to enjoy meals quietly. The dining area and lobby felt cramped as well. Ryokans like Fufu and others didn’t used to be like this in the beginning. Recently there are far too many foreign visitors—almost to the point where it feels detrimental to Japanese culture. While this may be good for Ryokan revenue, finding places without foreign tourists or Ryokans that do not accept them would be ideal. Even the cable car from Gora Station was packed with foreigners like a rush-hour train. Honestly, I no longer feel inclined to visit Hakone again.

  • 4.17
    T.H.H

    The IKYU Diamond Mem...

    The IKYU Diamond Member benefits are not recognized until we mention them each time. This time, we did not inform you, so we did not receive the benefits. Additionally, the bathroom mirror is always dirty. It looks clean when dry, but when it fogs up, it shows many splatters, which is very disappointing. Other than that, the service, rooms, and food are excellent. I love Fufu and would like to continue using your services in the future.

  • 5.00
    IMOKENPI

    A Gift Trip for Your Friend

    As a gift to encourage my friend for her childbirth, we enjoyed a one-night stay in the Precious Suite. Despite the unfortunate weather with strong rain and wind, the wonderful room made us forget about it. We enjoyed the onsen in the room multiple times and relaxed on the sofa and daybed, relieving our daily fatigue. Since my friend is pregnant, the staff were very considerate and attentive. Although there was no specific maternity plan available, they kindly accommodated dietary restrictions we informed them of in advance. My friend was extremely happy to have been able to travel during this special time of pregnancy and relax with peace of mind. The meals were carefully prepared one by one, both visually appealing and absolutely delicious. During our stay, we kept saying how one night wasn’t enough and that we definitely wanted to come back again. Even after leaving, we are still reminiscing about our experience and talking about visiting again next time with her baby once born. Thanks to Fufu Hakone for making this gift trip a great success! Thank you so much!

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  • 4.83
    tedma

    The food was excellent.

    The room had great design sense, with furniture and layout making it very comfortable and easy to use. It was a bit disappointing that there was no coffee maker. The two types of Onsen were also excellent. Perhaps because the room had its own open-air bath, I felt that the relaxation area in the large public bath could be a bit more spacious. Both dinner and breakfast were excellent in variety, quality, and taste. I was truly satisfied. Accommodations in this chain never disappoint!

  • 5.00
    ぽののん

    Blissful Moments

    The meals, staff service, Onsen, and room were all excellent. The meals were so wonderful that I felt guilty leaving any behind and ended up overeating. If possible, it would be great to have a smaller portion option for seniors. I hope you will consider adding a pet-friendly facility in the future.

  • 5.00
    マサ@お風呂と食事に大満足！

    It was a wonderful accommodation.

    I stayed in the Precious Suite from May 2nd to May 3rd. First, the bath in the room, which uses water from Gora Onsen, was amazing. I enjoyed it multiple times during my stay. The large public bath is sourced from Owakudani Onsen, and since the water quality differs, bathing in both is said to have a skin-smoothing effect. For meals, I chose Japanese cuisine at the time of reservation and was very satisfied with both quality and quantity! As I mentioned to the accommodation staff, it might enhance satisfaction if guests could select their three preferred dishes for dinner's prix fixe style after seeing the full course menu for that day instead of just choosing from a list of options beforehand. Breakfast was also very delicious! Additionally, I liked the socks provided in the room; it would be great if they were available for purchase at your shop.

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  • 4.83
    岡田スペース太陽

    Second stay

    I still think this is a high-quality accommodation. If I had to point out a downside, the timing of meals and drinks felt a bit off. Without that issue, everything would be perfect. The staff members seem to be highly skilled.

  • 5.00
    mmk.

    I stayed at Fufu Ata...

    I stayed at Fufu Atami about a year and a half ago, and I had been looking forward to this stay ever since. The room was impeccably clean, the meals were flawless, and all the staff had wonderful smiles. I was also delighted to receive the Diamond Member benefits. (Although I mentioned that I’m not fond of plum, I received plum kombu ponzu as a souvenir—it made me laugh! Since it was given with kind intentions, I will enjoy it.) There were a few things that caught my attention, which I would like to mention below: 1. During both breakfast and dinner, it was disappointing to hear loud noises or crying from children dining in private rooms nearby. While I have no issue with families staying at the accommodation, it felt unfortunate to hear such noises when staying at this luxurious ryokan as a special treat for myself. Additionally, while Fufu seems considerate in guiding families with children or groups into private rooms for meals, I had previously requested private dining during my earlier stay but felt that these requests were not prioritized over those of families or groups—this left me slightly dissatisfied. 2. Upon departure, there were 3-4 staff members seeing off another guest’s car before mine; however, when my car departed shortly after that guest’s vehicle left, only one staff member (the person who handled our checkout) came out for our send-off—it felt somewhat lonely by comparison. Perhaps I'm overthinking this situation; however, since the other guest appeared wealthy-looking in demeanor or status compared to us—I couldn’t help wondering if they received preferential treatment? Some guests might perceive unequal service based on such factors—so ensuring fairness across all interactions may be better overall!

  • 3.83
    kensph

    Almost perfect satisfaction.

    You can enjoy two types of hot springs, and the baths were excellent. However, the explanation about the portion size of dinner was insufficient, and I ended up leaving some food. The dinner did not suit my taste much, but breakfast was very delicious, which left me questioning this gap. If dinner were at the same level as breakfast, I would have been completely satisfied. The staff worked hard to provide good service; however, some requests were not handled properly, so hospitality felt slightly lacking. It would be better if there were a chief-like figure to manage things more effectively.

  • 2.83
    chie+

    Unfortunately.

    I occasionally splurge on this type of accommodation for enjoyment. I had high expectations following my stay in Atami, but... First, I found an interdental brush left in the pocket of the room wear by a previous guest. In the women's bath changing room, staff were using their smartphones. During breakfast, there was a server standing nearby, making it hard to relax. Although unavoidable, overseas guests were speaking loudly in the large public bath and later doing push-ups in the dressing area. Dinner felt like being in a noisy izakaya rather than a refined space. This experience taught me that large-scale luxury ryokans may not always meet expectations. It felt like wasted money—only regret remains.

  • 4.33
    Kani

    Family-Friendly Travel: Experience Comfort at Fufu

    This was our first onsen trip after the birth of our first child. After researching family-friendly travel options, we chose "Fufu" for our first trip, as it was frequently recommended in blogs and reviews. Thank you to all the staff for your warm welcome! This review is from a family perspective (our baby was 3 months old at the time of stay). Room: We stayed in a Precious Suite. The room was spacious with separate areas for the bedroom and sofa, as it is a suite type. A baby crib was also provided, which we appreciated. Additionally, matching loungewear for children was prepared, which made us very happy. Service: Many staff members appeared to be young or non-Japanese nationals but were very attentive and considerate. Thank you! The mini-fridge in the room included beer and other beverages, allowing us to enjoy drinks comfortably in our room. Onsen: The onsen in the room was spacious enough to lie down and relax fully. Opening the windows gave an open-air feel as well. Although compact, the public bath felt great since there were no other guests at that time, making it like a private experience. Dinner: Thank you for arranging a private dining space for us. We enjoyed choosing from different main dishes—it added excitement—and everything tasted delicious! However, one downside was that although we scheduled dinner at 8:30 PM, all dishes were served by 10 PM due to their policy of completing service within that timeframe. Since we usually take about three hours enjoying meals with drinks leisurely, having everything served within an hour and a half felt rushed—almost like dining at an izakaya. Drinks: There were local sake options available with a satisfying selection overall; however, Japanese sake prices seemed slightly high. Value for Money: Considering this trip involved traveling with an infant for the first time ever—we didn’t focus much on cost-effectiveness—but choosing this accommodation made our initial family trip memorable and worthwhile! We look forward to visiting another "Fufu" property someday!

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  • 2.67
    飲み歩き食べ歩き

    The food was delicious, but...

    I chose this accommodation after being recommended by a chef from the same group, who praised the head chef's dishes here. Indeed, the food was very delicious, unique, and satisfying. However, the staff at the dining area seemed extremely busy, constantly moving back and forth with clattering sounds of dishes and crying children in the background. The staff appeared eager to clear tables quickly as they asked three times during my meal if they could take away plates (one of which I hadn’t even touched yet). This might not be suitable for those who want to enjoy their meals in a relaxed atmosphere. It felt like there weren’t enough staff for the workload. Additionally, the onsen in our room had low water volume and became lukewarm. After requesting an increase in water flow, it started coming out like a jet stream from holes on the side of the tub—was this really spring water or just tap water? Furthermore, I noticed that room cleaning seemed insufficient. For instance, I wondered if they properly mopped the floors as there was significant mold-like buildup on top of the overhead showerhead. Considering how much we paid for our stay, expectations naturally rise accordingly. I hope improvements will be made soon.

  • 5.00
    MUTAさん

    It was a wonderful commemorative trip.

    We visited to celebrate my son's graduation and new job. The Facility, cuisine, and especially the hospitality of the staff were truly exceptional, making it a memorable trip. Thank you very much.

  • 4.00
    kyano8

    Relax and unwind.

    It was great. I will visit again.

  • 5.00
    sara0426

    Snowy Scenery of Hakone

    I am very fond of all the accommodations by Fufu. Hakone is nearby, and with the shuttle service from Gora, I often visit with friends. This time, I made a reservation through IKYU, and the spacious room was very satisfying. Thanks to the snow from the previous day, I could enjoy a snowy landscape and had a relaxing time in the onsen in my room. The breakfast offered a wide variety of delicious options. The staff were kind and provided excellent service that made me want to visit again.

  • 4.67
    kinama

    Very satisfied.

    It was a snowy day, so we couldn't enjoy the view, which was disappointing. We wished there was a coffee maker in the Room. Regarding the meals, the portions were too large for us elderly guests, leading to overeating. It would be great if we could choose one main dish instead of three and have options from an additional menu with extra charges. A smaller portion course would be appreciated. Other than that, we were satisfied.

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  • 3.67
    てぃてぃた

    There were many good things about it, but...

    I informed you in advance that my daughter has allergies to several types of nuts, and that I wanted to be careful when sharing food, so I asked to be notified if any dishes contained nuts. However, at check-in I was asked, “Is sesame okay?” Even after I answered that she can eat sesame, I was repeatedly asked questions such as, “Do you have any allergies other than sesame?” This response made me feel a strong sense of distrust regarding how allergies were being handled. There were also moments when the explanations were unclear and the conversation did not align well. The staff member was not very friendly either, which was truly disappointing. I would like check-in to be handled by someone who is courteous and able to communicate smoothly. Then at dinner we were told, “This contains sesame,” and advised to warn our child. I was stunned—after everything we had said, why had this information not been properly shared? The Accommodation itself was lovely and the other staff members were friendly, but it ended up being a trip where the initial distrust and dissatisfaction never went away. As for the meals, this may come down to personal preference, but many dishes tasted a bit too strongly seasoned for me.

  • 3.50
    Factfulness

    The room's size, the...

    The room's size, the quality of amenities, and the indoor bath felt high-quality. The breakfast was also delicious. Unfortunately, the dinner was ordinary and not noteworthy. The non-alcoholic pairing was lackluster. It seems that the young staff do not understand the service expected at a luxury property.

  • 4.83
    まる君ママ

    First time at Fufu-san

    This was my first time staying at Fufu. My elderly mother was with me, and she was also very satisfied. I really liked the magnificent view from the large public bath, the quality of the onsen, and the size of the room bath. I had heard that Fufu's food was delicious, so I was looking forward to it, and it exceeded my expectations in taste; I was very satisfied. The hospitality of all the staff members was excellent! Just one request... It would be nice to have a coffee machine in the room... Although it was a short stay for just one night, we made wonderful memories! Thank you very much!

  • 5.00
    らいと86

    Hot water, good Room, good meals

    We stayed at Fufu Hakone for my 60th birthday, having had a wonderful experience at Fufu Kawaguchiko for our 30th wedding anniversary. The Room, meals, and hospitality exceeded our expectations, allowing us to spend a once-in-a-lifetime anniversary with gratitude. The view of the Hakone mountains from the Room's bath was simply soothing. It was also nice to be able to relax from check-in at 3 PM until noon the next day. Above all, the comfort of the Room was exceptional, sparking conversations about wanting to remodel our home in a similar style. Next time, we are considering visiting Fufu in Kyoto, Nara or Nikko for my wife's 60th birthday.

  • 4.83
    かわくろろ

    Phone reservations only.

    For three adults and one infant, the stay cost 280,000 yen per night. I am writing to evaluate whether it was worth that amount. The facility was good, I think. However, the courtyard inside the property and the garden just outside the room were mostly unkempt, with fallen leaves piling up and looking quite neglected, which was a significant negative point. Additionally, in the private dining room where we had our meal, there was no lighting on the paintings; instead, one of the downlights illuminated our luggage awkwardly. Furthermore, calls could not connect directly to Stays but only to something like an information center. Even if you want to confirm something after making a reservation but before your stay, it's hard to get through to their call center; when you do get through, operators who seem like part-timers speak extremely rudely—this did not feel like service for a room costing nearly 300,000 yen per night at all. It was disappointing that even when calling from our room because we couldn't find where light switches were located—the butler who answered or came over couldn't properly understand Japanese—it felt quite terrible indeed. The food was very delicious.

  • 4.67
    gifuman

    It was really good, except for the people with bad manners.

    The food, service, and room were all excellent. I was pleased with the three selectable dishes for dinner, and both the quality and quantity were satisfying. However, there were many Chinese guests staying, and they entered the large public bath in swimsuits with their children. They brought beer or coffee milk inside to drink while bathing, went to the refrigerator in front of the shoe rack without wiping off their swimsuits to bring drinks into the bathroom making it soaking wet, and threw drink trash into boxes meant for used towels. Just watching this was really frustrating. This is not a fault of Stays but rather of the guests. Anyway, everything else was great so I will visit again after avoiding Chinese New Year.

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  • 5.00
    潘 彬

    Service

    Thank you for the courteous service provided by the restaurant manager.

  • 5.00
    ちゅんゆー

    This extraordinary experience will be a source of nourishment.

    We used the service for my husband's birthday. We have visited Kawaguchiko and Shizuyon no Mori before, but my husband was delighted to have had a wonderful time at Fufu Hakone as well. The meals were all delicious, and we couldn't stop eating! We were surprised by the deliciousness of the raw onion dressing served at breakfast, and when I bought it as a souvenir for my mother, she was very pleased. We would love to visit again!

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  • 4.83
    ほわみけ

    I was healed.

    We stayed at the property to leisurely explore Hakone in winter. For dinner, we enjoyed a prefix menu that allowed us to share dishes. The taste was, of course, exquisite, and the plates were all elaborately designed, providing visual enjoyment as well. Breakfast was also thoughtfully prepared, with a wide variety of dishes, leaving us very satisfied. However, the most impressive aspect was the service. The front desk was attended by young Japanese staff, and there were also foreign staff in the back. Everyone provided natural yet proper service, allowing us to have a very pleasant time.

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