รีวิวและความประทับใจจากผู้เข้าพักที่ The Kahala Hotel & Resort Yokohama - 21หน้า

(จังหวัดคานากาว่า/โยโกฮามะ・มินาโตะมิไร) [ทั้งหมด 146 ห้อง]
คะแนนรวม
4.66
ยอดเยี่ยม (722)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.75
  • สิ่งอำนวยความสะดวก
    4.71
  • การบริการลูกค้า
    4.66
  • อาหาร
    4.54
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.66
  • ความพึงพอใจ
    4.63
  • 5.00
    パパとぶみ

    I just got back, but I want to go again.

    The exterior was lovely, and I was excited as the Hotel came into view from the car. The service from the Hotel staff was very pleasant, allowing me to relax and rejuvenate. All four meals were in-room dining, and above all, they were incredibly delicious and impressive. The view from the window was also fantastic. I will visit again.

  • 4.33
    えりんこママ

    The building is rela...

    The building is relatively new, so it was clean and comfortable to stay in. The amenities were also good. The breakfast buffet was small in size, allowing us to try a variety of dishes, which was satisfying. It was disappointing that mirroring didn't work even when set as instructed, and that the gym and pool required an additional fee.

  • 4.83
    Valencia

    Gorgeous & Elegant

    I stayed in the Grand Twin Room for a pre-stay before heading to Haneda. Overall, I would definitely like to use this Hotel again. Great points: * Breakfast is elegant (not suitable for those in a hurry) * Room is spacious and gorgeous * Bathroom is lovely * There are professional staff in customer service Points to improve: * I had to wait more than 30 minutes for check-in. * There are no taxis waiting, so a pick-up fee is incurred.

  • 5.00
    温泉マニアみほ

    Experience your favorite Hawaiian Hotel in Yokohama!!

    Thank you for the wonderful birthday experience! The staff responded with a bright and wonderful smile, embodying a great Hawaiian vibe. They took a photo in front of a large flower arrangement as a souvenir and gave it to us as a gift! At night, it was very quiet, and I fell asleep by 8 PM, waking up just before breakfast at 8 AM! Room breakfast was very convenient as I could eat right after waking up! I chose a Hawaiian-style Western breakfast with malasada donuts, which was a refreshing change with its exotic menu! The service, typical of a luxury Hotel, included cleaning the Room and replenishing amenities while we were out for dinner, allowing us to enjoy coffee and tea in the Room! Thank you very much!

  • 5.00
    くりくり/ころころ

    I secluded myself in the suite room.

    I live in Yokohama City and splurged on a suite using my late summer vacation. Many guests were aiming for the 3 PM check-in, but the hotel staff efficiently and smoothly got us into our room. The room was a spacious suite with an excellent sea view, just as I had thoroughly researched and reserved. I am very satisfied with the room. The living room sofa, separate from the bedroom, is extremely comfortable, and the bed and pillows are also very comfortable. There are three TVs, including one in the bathroom, and two toilets. The bathroom has a shower room with sufficient water pressure. Amenities include Bvlgari shampoo, body lotion, body soap, and bath oil, which have become rare recently. Of course, the bathroom is equipped with double sinks, and I am very satisfied with the facilities. If I were to point out a dissatisfaction with the facilities, it would be that the TV remote control is difficult to use. The hotel staff were aware of this; usually, pressing the number changes the channel, but here you have to press "return" first, which is quite inconvenient. I wanted to spend time in the suite, so I decided to have dinner via room service. However, there were fewer room service options than expected. There are few menu items that I wanted to order individually, and for Japanese food, there are only sushi sets, sukiyaki sets, and chirashi sushi sets. There are no bento boxes or noodles. The Western menu also has few options for pasta and sandwiches. The drink menu is also less than expected, with only tea and coffee available as hot drinks, which is disappointing. There are few types of tea, and I thought it would be nice to have herbal tea. For guests who want to spend a long time relaxing in their room, a rich room service menu is essential. When booking a hotel, you cannot check the room service menu in advance, so I hope they will increase the menu in the future. Breakfast was included as room service on days without a buffet. I was satisfied with breakfast, which included Hawaiian-style pancakes, acai bowls, soup, eggs benedict, salad, and drinks, all of which were delicious. I spent the morning before checkout walking around the nearby seaside park. The suite was expensive, but I think it was worth it. Please experience it.

  • 5.00
    リッツ・カールトンファン

    Looking forward to it.

    I like it so much that I come every month. It is a really well-made Hotel. Thoughtful and ingenious in every detail. I had both dinner and breakfast in-room, and they were truly wonderful. The only disappointment is the human operation. There are days when you feel like it's a luxury Hotel among luxury Hotels, with attentive assistance from check-in to the Room and arranging a taxi from check-out. But there are also days when you just receive a card key at check-in and that's it. Check-out ends with just a word that there's no payment. This is the first Hotel I've experienced where the service varies so much depending on the day. I don't know what kind of Hotel they are aiming for, but I think opinions will be divided.

  • 4.83
    さとなおし

    The Wind of Hawaii

    I stayed for a concert at K Arena. Stylish and elegant, it gave me a sense of Hawaii, and from the moment I entered the entrance, I was captivated by the scent of Kahala. The room was on a lower floor, but I was able to enjoy a luxurious hotel life and had a great time with my friends. The breakfast buffet had fewer items than before, which felt a bit lonely, but I was still very satisfied as I couldn't finish everything. Thank you very much.

  • 4.83
    A.a

    A sense of extraordinary permeates.

    The stay was on a day when the staff wore aloha shirts as their uniform. The luxurious design, the fragrance inside the building, and the exciting hula music... I was already in high spirits before checking in. The Room was on the 12th floor. Although it wasn't on the Minato Mirai side, the view was sufficient. The flow around the bathroom was very convenient. If I had to mention one disappointing point, it would be that there was no view of the outside from the breakfast buffet venue. Since the weather was nice, I wanted to eat in an open space, but the taste of the food was good, so it wasn't much of a drawback. However, next time I think I'll opt for in-room dining. After checking out, I asked for a taxi, but it was a time when there were no taxis available (?), so I was recommended to take a bus. I was very touched when they carried my luggage to the bus stop. The kindness extended even after checkout remains in my heart. I would like to visit again. Thank you very much.

  • 4.83
    アリスマロン

    There is tranquility amidst the urban environment.

    The lengthy check-in and check-out process was a downside. Other than that, I was able to relax very much, and the staff were friendly and made me feel at home. The spa was excellent. It wasn't crowded, and the pool, outdoor jacuzzi, and even the small bath were practically private, which was great. The breakfast was also delicious.

  • 5.00
    サイファ777

    Top-notch, no doubt. I was completely satisfied.

    Kahala Hotel was celebrating its 4th anniversary. Not only the design of the hotel, but also the scent and music allowed me to feel the Hawaiian atmosphere, making it seem like I was on an overseas trip, which was very soothing. Everyone at the hotel was polite, kind, and had wonderful smiles. The hotel and the spacious room were very clean and well-maintained. I stayed with a plan that included a Japanese cuisine course. The meals were served in a private room, and each dish was intricately prepared, reflecting the seasons beautifully. Although it was for an additional fee, I also visited the pool and spa, which were very nice. I stay at various hotels almost every month, but this was the best of the year for me. I definitely want to visit Yokohama again with the purpose of staying at this hotel. It was excellent.

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  • 5.00
    はーーちゃん

    Perfect.

    Thank you for kindly accommodating the significant delay in check-out and the late hour, as well as the room reservation mistake. All the staff were very pleasant, and I thought I would like to come again.

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  • 4.50
    ここころ

    First stay

    I had plans in Yokohama and was looking for a hotel when I found this one with good reviews. I decided to stay with my daughter. There were two disappointing points. First, we enjoyed a leisurely breakfast with in-room dining, but when I happened to look up above the food, I noticed that the light in the room was dirty with dust. Ceiling lights are often overlooked in cleaning, but I wish even such small details were kept clean. The second point was that while the food delivered through in-room dining was delicious, the pot containing the coffee was shabby. It was a bit disappointing given the beautifully set table. We stayed in the most affordable room on the 7th floor, where we could see half of the Ferris wheel. If you expect a good view, I recommend a higher floor. We also used the gym and spa facilities, which were clean and comfortable! Since we used them at night, it wasn't crowded, and the pool was excellent. There is an additional charge, but I would still like to use them again. This time, we stayed on a Saturday, and it was nice to be able to use the benefits of being an Ikkyu Diamond member. Despite the disappointing points, many of the staff were cheerful and pleasant, and we enjoyed a wonderful hula dance, making it a fun stay. It's a hotel I would like to stay at again.

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  • 5.00
    ゆうせんみつい

    A hotel where you can enjoy good value for money.

    The atmosphere of the staff is bright and pleasant. I thoroughly enjoyed every dish in the OZIO premium dinner course. The opera and Mont Blanc cakes are the best. The turndown service is perfect. Thank you for tidying up so nicely. The Japanese breakfast set, including the pot-cooked white rice, is consistently delicious. Thank you very much.

  • 4.83
    ゴンすけ

    I suddenly decided t...

    I suddenly decided to make a reservation and stayed. It was a plan with meals, and I was very satisfied. The Japanese dinner was served in a private room with a nice atmosphere, and it was very delicious. The room was spacious and had a calm feel, so comfortable that I decided to stay in the room instead of going out. I definitely want to stay again.

  • 5.00
    mmtsk

    We used the facility...

    We used the facility for our wedding anniversary. From the stage of email communication in advance for the surprise, they were very attentive. My wife was pleased, and we were able to have a wonderful anniversary. Thank you very much.

  • 5.00
    たかさま0001

    Highly satisfying

    I had a very satisfying stay. The service was excellent, leaving no room for dissatisfaction. The room was clean, and the Bvlgari shampoo had a wonderful fragrance.

  • 4.00
    Goodlife2000

    Android TV and Breakfast (September 2024)

    I booked this Hotel after seeing it on YouTube and it looked promising, but there were a few disappointing points. 1) The Room had an Android TV. The remote control (made by an Osaka-based internet company) was extremely slow to respond, and after pressing buttons three times it would freeze. Even turning the power off and on did not fix it, so I called the front desk for assistance. When the staff restarted it remotely, it returned to the initial state, but as soon as I used the remote again, it froze once more. According to the front desk, the receiver is located at the bottom right of the TV and it will not respond unless you bring the remote close to that area. They also said that because it is Android, you need to wait about 1–2 seconds after pressing a button before the screen changes. I use a Sony Android TV at home and have never experienced freezing; switching screens is smooth and stress-free. The Hotel information is also provided via the TV, but I could not view it because the remote would not respond. In the end I gave up on watching TV and enjoyed music using the Bose speaker in the Room instead. Connecting to Bose was smooth. 2) At check-in, I was offered a Room upgrade as an IKYU member. Since no price was shown, I assumed it was free; however, because I could not clearly understand the explanation in Japanese (the front desk staff member was non-Japanese), even after confirming multiple times I only realized at the end that there would be an additional charge. The level of communication in Japanese was also disappointing. 3) I always look forward to Hotel breakfast (buffet), but breakfast for the next morning was canceled due to a low number of guests staying at that time. If you are looking forward to a breakfast buffet, please be aware of this possibility. There is a note about this at Reservation time, but I missed it.

  • 4.83
    まじらいふ

    I had a wonderful bi...

    I had a wonderful birthday stay. Here are the recommended points: - We were upgraded to a room (The Kahala Prestige Corner) for an additional charge. We were allowed to check in early, and with two large windows, we had a great view of the Bay Bridge, which was very satisfying. - Due to the early room access, the delivery time for the birthday cake was flexibly adjusted. The chocolate cake was delicious. - In-room dining was great as I could enjoy my meal at my own pace. The food was delicious, but the portions were large... a luxurious problem. - I was touched by the thoughtful gesture of providing two chairs for breakfast after noticing the chair height during dinner, even though we hadn't mentioned anything. - It was one of the top 1 or 2 baths among the hotels I've stayed at. It was very easy to understand and use, with a window on the Bay Bridge side. - They took a birthday photo for me and gave it to me as a card.

  • 5.00
    リッツ・カールトンファン

    It's my favorite.

    I like it so much that I stay there every month. I feel ingenuity, wisdom, and hospitality in various places. The suite room feels more spacious and comfortable than the numbers suggest. Wonderful. After checking out, I met the guest relations manager at the first-floor entrance and was seen off very politely. The female staff at the entrance booth also sent me off with the best smile. This is the essence of a luxury hotel.

  • 4.83
    springpon

    Lovely weekend

    I stayed with my working daughter. The location and the room were very good, and the staff were kind. I was surprised by the sudden water outage while taking a shower at night, but they brought us water, explained everything properly during breakfast the next morning, and even gave us a souvenir at checkout. My daughter was happy to take the souvenir to her boyfriend's family in America, where she will be going soon. I would definitely like to use this place again if I have the opportunity.

  • 4.50
    maporimi

    It was my second time, but just a little at the end.

    Another wonderful hotel stay. What I particularly like is the spa facilities, which include a sauna and a very clean pool. Swimming in the morning helps reset my body. The personal stretching at the gym is also excellent, making it a favorite of mine. The only slightly disappointing aspect this time was during checkout. I had an afternoon tea reservation right after and was asked if I wanted to combine the bill, to which I agreed. However, the person handling the afternoon tea bill seemed unaware, and I ended up paying separately twice. When returning the room key, I was asked if I hadn't used any drinks from the minibar, but was asked again during billing. Lastly, the suitcase I had left with the cloakroom was supposed to be received on the first floor, but it wasn't there, and I had to wait over five minutes, causing me to miss my scheduled Shinkansen. I love this hotel, so I hope for improvements.

  • 3.17
    えけぴ

    Water outage throughout the entire building, poor response.

    I was satisfied with the meals and afternoon tea. After using the spa, when I turned on the water at the sink, it only trickled out, which felt strange. When I returned to my room, I couldn't flush the toilet or get water from the sink, and upon checking with the front desk, I was told that the entire building was experiencing a water outage. They said there was no estimate for when it would be restored. Since I couldn't flush the toilet, I was looking forward to enjoying a drink in the evening, but I had to limit my fluid intake and spent the night feeling uncomfortable. I wanted to use the restroom before going to bed, so I waited for the restoration, and around 2 a.m., I heard a bubbling sound from the toilet, so I tried turning the faucet, and water flowed. I had requested to be notified when the water was restored, but there was no contact. Upon checkout, I received a small box of dragées worth 1,500 yen as an apology, but despite using the room with friends and everyone experiencing inconvenience, the apology gift was one per room. I had friends who came all the way from Sendai for this special staycation, but with no significant compensation, it turned out to be a somewhat disappointing hotel stay.

  • 4.83
    ASTH

    Excellent facilities, amenities, and hospitality.

    It was wonderful. Not only were the hotel's facilities and amenities excellent, but the hospitality was also outstanding. The service from the concierge and doorman was truly befitting of a first-class hotel, and I was deeply impressed. It's not a hotel I can visit frequently, but I would like to take the opportunity to visit again. Thank you very much.

  • 3.67
    コルハワイ

    About room 951

    Thank you as always. I appreciate the upgrade, but room 951 was dark because part of the window was blocked by a wall, and it was inconvenient that the powder room couldn't be accessed from both sides. Usually, it can be accessed from both sides. It was very disappointing.

  • 5.00
    ちばはるまき

    I am not familiar wi...

    I am not familiar with Hawaii or the Yokohama area, but it was my first visit. As a result, it was a truly satisfying stay. I would particularly like to highlight the spa and restaurant. Although the spa is just a pool and bath, it was a very clean facility, and I felt like I was swimming the entire time during my stay. The bath was also very pleasant, with soft, white water, possibly carbonated. The fact that the shower rooms were private and there were plenty of towels was also a great point. The pool is lively with children during the day, but after 5 p.m., it suddenly becomes private, and the quiet time was very nice. The outdoor jacuzzi is also good, and the indoor pool, upon closer inspection, is an infinity pool, providing a relaxing time. The restaurant was a French-Italian restaurant called OZIO, and it was very cost-effective and extremely delicious. It has become one of the hotels I definitely want to visit again.

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  • รีวิวต่อไปนี้มีอายุมากกว่า 2 ปีแล้ว บริการหรือสิ่งอำนวยความสะดวกที่มีในปัจจุบันอาจแตกต่างจากที่ระบุไว้

    5.00
    さるめがね

    Blissful Hawaiian Luxury

    The view from the bed through the view bath was amazing. I thought it was wonderful that the design considered the line of sight from the bed and sofa. The staff's response was impeccable, and while it was, of course, polite, they provided a friendly service that matched the image of Hawaii, allowing us to have a pleasant stay. As for the meals, we had the buffet at night and the Japanese set meal in the morning, both of which were indescribably delicious and left us extremely satisfied.

  • 3.67
    SORA君

    Japanese-style service, Western-style facilities

    The person who brought the room service and the one who came to clean the room took off their shoes in the hallway before entering. Later, I was told that "they are encouraged to do so if the guest is wearing slippers or is barefoot." I was surprised and impressed by this thoughtful gesture, which made me feel like I was staying at a ryokan, even though it's normal to wear shoes in a hotel. However, I felt that the gap in the toilet door and the lack of handrails despite the large and slippery bathtub were somewhat Western. I was really surprised by the gap in the toilet door. It was also disappointing.

  • 4.00
    シルビアニャン

    The breakfast was disappointing...

    I was looking forward to Kahala. Check-in was on the 14th floor. When I arrived exactly at 2 PM, it was crowded, and I had to wait a bit, signing while sitting on a makeshift chair. A bit disappointing. The room was on the 12th floor. It was on the city side, but the view from the large window was nice. However, since there are apartments, it felt like we could see each other, so I think a harbor view would be better. The room was stylish, modern, and luxurious, and the amenities were nice. Dinner was at Otsio. We were guided to a cute shell-shaped area and had a satisfying meal and hospitality, spending a wonderful time. The breakfast I was looking forward to was in the ballroom on the first floor. I've stayed at many hotels, but this had the fewest items, which was very disappointing. They were showing footage of Kahala in Hawaii in the banquet hall, but there was no resort feel or beautiful scenery at all. The dishes piled up on the table were not cleared... Considering how good the other aspects were and the fact that it's not cheap, I felt truly disappointed.

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