รีวิวและความประทับใจจากผู้เข้าพักที่ The Kahala Hotel & Resort Yokohama - 14หน้า

(จังหวัดคานากาว่า/โยโกฮามะ・มินาโตะมิไร) [ทั้งหมด 146 ห้อง]
คะแนนรวม
4.66
ยอดเยี่ยม (722)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.75
  • สิ่งอำนวยความสะดวก
    4.71
  • การบริการลูกค้า
    4.66
  • อาหาร
    4.54
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.66
  • ความพึงพอใจ
    4.63
  • 5.00
    たーせんせい

    A very convenient Hotel

    The Hotel is conveniently located right next to "Pacifico Yokohama North," allowing easy access to the venue without getting wet even on rainy days. It is also close to Minatomirai Station and a Blue Bottle Coffee shop, where I purchased coffee beans as souvenirs on my way back. The Hotel is very convenient. The Room was clean, beautiful, and functional. For dinner, I enjoyed the "Felice" course at OZIO, which offered beautifully presented and delicious dishes at a reasonable price. Upon request, they also provided wine that paired perfectly with the meal. The staff were very polite and kind, and the cleaning was thorough. In an era of rising hotel prices, The Kahala Hotel offers luxurious accommodations with excellent location and friendly staff at a reasonable rate. It’s definitely one of the Hotels I would love to stay at again!

  • 5.00
    やまもとみく

    Excellent hospitality

    We stayed for two nights again this time. The Room turndown service was perfect with great attention to detail, and we were very satisfied with the Japanese breakfast, in-room dining for morning and dinner, as well as the high tea at the lounge. We used the spa for the first time and it helped us relax so much. Looking forward to our stay next month!

  • 4.50
    かすたまあヴぉいす

    Unfortunately, No Meals Included might be the best option...

    The room design is highly functional, free from unnecessary spaces or overly elaborate equipment often found in design hotels, offering a truly relaxing experience. The hardware reflects the culmination of rttg's extensive expertise. The air conditioning and ventilation are impressively quiet, with no noticeable airflow on the body. Despite the significant steam expected from the bathtub or shower, it is entirely invisible due to exceptional ventilation capabilities. Remarkably, there is no exhaust noise or visible vents, making time spent in the room—including during sleep—exceptionally comfortable and blissful. The next morning featured a buffet-style breakfast that contrasted sharply with the hospitality and satisfaction experienced until then. The gap was surprising; however, I will leave detailed feedback to professionals and hope for reconsideration starting from the planning stage. That said, one individual preparing food in front of guests demonstrated exceptional hospitality literacy, which was truly appreciated.

  • 4.83
    icecreammonster

    We had a wonderful time! We'll visit again in the fall!!

    I stayed here for a staycation with my sister. We enjoyed lunch at our favorite restaurant in Yokohama Chinatown and took the Bayside Blue bus to the Hotel. From check-in to check-out, we stayed in the Hotel, relaxing and unwinding completely. My sister enjoyed a bubble bath in the Room's bathtub while watching dramas on the mirror TV, sweating it out for a full detox. Afterward, she watched three movies while sipping drinks (we borrowed an HDMI cable). The next morning started with an abundant breakfast through in-room dining. The staff who delivered our meal were polite and engaging, leaving us feeling refreshed. Having breakfast leisurely in loungewear is one of those luxurious moments unique to staying at a Hotel. The popular soufflé pancakes we had at the lounge were chewy and absolutely delicious! The Room was functional and user-friendly; especially convenient was the wet area that could be accessed from both the entrance side and closet side. Every staff member we encountered—from entrance, front desk, guest relations to housekeeping—was impressively professional. Their flawless service left us deeply impressed. In today's hotel industry facing labor shortages, it's rare even for luxury Hotels to have such high-level staff members (especially post-COVID). I thought to myself, "I definitely want to come back!" So I immediately made a Reservation for autumn!

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  • 4.80
    おさわ07

    Anniversary

    I used this place for a special occasion and was very satisfied. I would love to use it again.

  • 4.67
    20代千代田区カップル

    Meals and facilities are limited in variety but of super high quality.

    I was amazed by the high quality of the dinner buffet. The level of room facilities and amenities was exceptionally high, feeling more detailed than other luxury Hotels. I also experienced the spa and treatments; although the variety was less than expected, each service had excellent quality and provided great satisfaction.

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  • 5.00
    tm7791

    Second stay

    I stayed with my children, and thanks to the excellent service from the staff, we had an enjoyable stay. I will stay again!

  • 5.00
    キタマミ

    Luxurious Space

    I had read reviews beforehand, but stepping into the hotel with the scent of plumeria made me feel like I was transported to Hawaii. The room was lovely, and my child was so excited, running around in circles. We opted for room service for breakfast as we wanted to take our time, and with the spacious room, we enjoyed a relaxed and elegant meal. What surprised me the most was how quiet it was. While putting my child to sleep, my husband took a bath, but I couldn’t hear anything at all. In most hotels, sounds tend to echo, but here it was completely silent, allowing me to put my child to sleep without any stress. I definitely want to visit again!

  • 5.00
    サランナカ

    It was a wonderful Hotel.

    It was a wonderful stay, even for just one night. I enjoyed a relaxing afternoon at the lounge. Dinner at the restaurant was delightful, with innovative Italian cuisine by Chef Otsuka in a lovely setting. The pastry chef's creations were also exceptional. The next day, I refreshed myself with some exercise at the spa. Having stayed at various hotels, this is one I highly recommend. I will visit regularly. Thank you for a great experience!

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  • 4.83
    マルーン 5

    Luxurious Scenery

    During the busy holiday period, I was upgraded to a corner room. The room offered stunning views from the windows and bathtub, allowing me to relax, and in the morning, I could watch cruise ships arriving, which made for a truly luxurious experience. The staff's hospitality was excellent, comparable to top-tier accommodations in Tokyo, making my stay very pleasant. I usually stay at InterContinental Yokohama Pier 8 when visiting Yokohama, but I felt that the service here was even better and would choose this accommodation again next time.

  • 5.00
    一休ユーザーv

    During the Golden Week holiday

    Stayed during the first half of the Golden Week holiday. Arrived at Kahala Hotel around 15:10 after having lunch and shopping at Yokohama Bay Quarter. Check-in was completed within a few minutes upon arrival at the 14th-floor lobby. Breakfast was reserved as in-room dining, and we chose "Japanese Breakfast Set" for both nights. For the second night, we requested some changes to the menu. No guided room tour; received our card keys and moved to our room. After arriving in the room, checked pool availability and headed there. Our room was close to the SPA elevator, so we reached it without encountering anyone in the hallway. Although it was our first day, we enjoyed about 1 hour and 30 minutes at the pool until 17:00. After dinner, took a stroll through Rinko Park at night. On Day 2, after breakfast, walked to Cup Noodles Museum where we made custom cup noodles and played in Cup Noodles Park. Had a late lunch at Yokohama World Porters before heading to Yokohama Hammerhead for craft beer from Seven-Eleven (couldn't buy Kurumikko as it was sold out). Returned by taxi to Kahala Hotel for another session of swimming (about 1 hour and 30 minutes), rested briefly then visited Yokohama Cosmo World despite rain—borrowed an umbrella from bell staff—and rode on a zero-wait Ferris wheel due to weather conditions. On Day 3 after breakfast enjoyed one last swim session (~1 hour & half) before checking out precisely noon sharp! Car valet service extended till evening allowed us leisurely explore nearby attractions like Rinko park->walk->Hammerhead->Seabass ferry ride ending @Yokohama station East exit hopping onto Bayside Blue bus route terminating Pacifico North adjacent hotel vicinity retrieving vehicle promptly departing ~3PM onwards! Exceptional hospitality throughout stay!

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  • 4.67
    アガタ

    Wonderful Birthday Accommodation

    This time, I stayed for a hotel party with friends to enjoy a Hawaiian vibe. The ReFa Room, where you can fully utilize ReFa products, was amazing. Additionally, the in-room breakfast created an elegant morning and made it the perfect birthday stay. I would love to stay again for another special occasion.

  • 4.33
    まいさきのん

    As a local, I wanted...

    As a local, I wanted to try staying here once and decided to use this opportunity. The staff were all polite and pleasant. The Room was functional and easy to use. I was particularly impressed by the fluffy slippers and the comfortable bathrobe. From the Room, I could see the Bay Bridge and Ferris wheel, but also had a view of the Pacifico roof, which is understandable given the location. Breakfast was served as a buffet, but there were few options, and restocking was slow, so I had to check back multiple times for items like bread or milk. Considering the price, I felt that breakfast satisfaction was low. Additionally, although Hawaiian videos were playing in the venue for ambiance, it left me with a somewhat disappointing impression. I used the Hotel credit at the Hotel shop. Based on IKYU's Diamond benefits description, I thought it couldn't be used at shops; being able to use it there was an unexpected but pleasant surprise!

  • 5.00
    チャムチャム0803

    All services from ch...

    All services from check-in to check-out are excellent! I have not stayed on a day when the breakfast buffet is available, but having breakfast in-room allows for a relaxing experience, which makes me happy.

  • 4.67
    まぁころり

    This was my second stay.

    I stayed here 4 years ago shortly after it opened. This time, I tried the buffet for the first time. While it was compact and enjoyable, I felt that having it two days in a row might become repetitive. My family and I agreed that our style this time—one night with in-room dining and another with the buffet—was just right. The food was delicious, and the ambiance was lovely. The turndown chocolate service was also a delightful touch. One suggestion would be to offer cut cakes for takeaway at the boutique or lounge—it would be a nice addition!

  • 5.00
    ならひがしやまこ

    It has become my favorite Hotel.

    It was a wonderful space. Especially the bathroom, including the amenities, was very convenient and became my favorite among all the Hotels I have stayed at so far. Additionally, the staff's excellent service made a great impression, and small conversations with Mr. A who helped with my luggage and the staff in a floral dress at the lounge bar added to my enjoyable experience. For breakfast, I had both Western and Japanese meals in my Room, and both were delicious. I would love to stay here again during my next visit to Yokohama. Thank you for a lovely time!

  • 5.00
    Pikakumasan

    Hawaiian Vibes

    I made a reservation well in advance to stay at a famous hotel in Hawaii. The room was for 3 adults and 1 child, and even with an extra bed, it was very spacious and comfortable. The breakfast was delicious, featuring malasadas, thin pancakes, bread pudding, poke, lasagna, and chef-prepared omelets. There were also rice and natto available for a satisfying meal! The small-sized malasadas were particularly delightful. Although I didn’t try it, there was also acai available. Gym access was free of charge with high-performance machines; I burned plenty of calories following workout videos by an American trainer. I wanted to try the spa but decided against it as it cost 3,300 yen. The hotel staff were very friendly and accommodating. I would definitely choose this hotel again when visiting Yokohama!

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  • 4.00
    サロン アルゴ

    Frank is fine.

    Wonderful

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  • 4.67
    luxury77

    A wonderful Hotel (excluding Italian restaurant OZIO)

    This is an excellent Hotel that provides truly impressive service. However, the Italian restaurant OZIO was an exception. This was the only disappointing aspect of our stay (sharing this information to help others avoid a similar experience; details below). Parking → The valet service operates smoothly, which would not be possible with a mechanical parking system. Japanese Cuisine (Lunch) → Perfect service and dishes in a private room. It’s rare to find such quality for 25,000 yen at other Japanese restaurants we’ve visited. Italian Restaurant OZIO × This was the letdown. 50,000 yen for two people. The dishes were presented in a way often seen at high-end restaurants in Tokyo—minimal ingredients with decorative plating throughout the course. Since we had eaten plenty during lunch and started dinner at 5:30 PM, it wasn’t an issue this time, but under normal circumstances, it wouldn’t have been enough to feel full for dinner. To compensate for this lack of quantity, they offered what felt like a cake buffet at the end ("Take as much as you like if you're still hungry"). It was surprising to have dessert used as a way to adjust meal portions—it felt more like afternoon tea than dinner and seemed excessive with all those sweets. What made matters worse was the service from one staff member—a relatively tall young man—who ruined the experience despite others providing proper service. His behavior included overly casual interactions as if addressing friends, forcefully clearing plates mid-meal, bringing out the bill while we were still eating—all actions that gave off an impression of wanting us gone quickly. For a restaurant priced around 10,000 yen per person, such behavior might be tolerable; however, given what we paid here and considering our past experiences elsewhere at similar price points—this level of treatment was unacceptable. The sparse seating on Saturday evening further supported my impression. Check-in and check-out were handled diligently by all staff members without any sense of indifference upon departure—a common occurrence at other hotels—which makes me want to return again. Next time I plan not to visit Italian restaurant OZIO so I can look forward to another highly satisfying stay because this Hotel truly offers exceptional services!

  • 3.83
    デイジー06

    The staff provided e...

    The staff provided excellent service, making for a wonderful stay. The Hawaiian atmosphere was delightful, and the unexpected deliciousness of the Japanese cuisine, along with the charm of private dining rooms at the Japanese restaurant, was a pleasant surprise.

  • 4.67
    マイクマン

    Gracefully and leisurely

    A very cost-effective Plan with an early Reservation, a Room on the Minatomirai side, and an elegant breakfast to enjoy! The subtle Hawaiian vibe, along with embroidered pillowcases and glossy artwork, lifted my spirits. The weather was great, allowing for a relaxing time in the Room. At night, I was lucky enough to catch fireworks from an event. One disappointing aspect of the amenities was finding an opened body soap mixed in; since there was another one available, I didn’t mention it at the time but felt uncomfortable enough to note it here. Additionally, the rain shower sprayed water in all directions and didn’t provide a satisfying experience. However, thanks to the excellent service from staff and beautifully delicious breakfast among other perfect aspects, these were minor issues. This Hotel has become one I definitely want to visit again! Next time I'll stay for cocktails!

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  • 5.00
    hangrooose

    We both love Hawaii ...

    We both love Hawaii and decided to make a reservation at the famous Kahala in Hawaii. It was a wonderful stay where we could feel both luxury and the essence of Hawaii. We would love to visit again.

  • 5.00
    296gts

    In every aspect

    Everything was perfect. From the moment I entered the entrance and smelled the pleasant scent to the moment I left, there was nothing unpleasant or lacking. No matter how many times I stay, I think it is a great Hotel. I look forward to staying again.

  • 5.00
    yu_1542

    This was my first st...

    This was my first stay at this hotel. I arrived in the evening, and since the front desk was busy, I checked in while seated on a sofa. The explanation provided was very thorough, and I felt warmly welcomed, which made me very happy. The room and bathroom were spacious, and it seems I was given a high-floor room with beautiful views. I had a very relaxing time and am extremely satisfied. The staff at the entrance and lounge were always attentive, making my stay comfortable. Although I cannot visit frequently, I plan to stay here again next year. Thank you very much!

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  • 5.00
    ピンポーン

    Relaxing Holiday

    Spacious and clean Room, functional bathroom, and a comfortable space helped soothe our tired bodies after sightseeing. The staff were kind, had wonderful smiles, and made us very happy. Thank you!

  • 5.00
    りんご富士

    I stayed with my mot...

    I stayed with my mother and grandmother. Since I was concerned about whether my grandmother could finish her meals, the staff kindly adjusted the portion sizes for in-room dining and breakfast at the restaurant. Additionally, all the staff who assisted us during our stay had a calm demeanor, making it a very comfortable hotel. Thank you very much!

  • 5.00
    ホテルはスタッフで決まる

    The staff are incredibly kind, making you feel truly happy.

    I was nervous at first, but the gentleman at the entrance, the lady at the front desk, the woman who explained the room, the man who answered my in-room dining call, the lady who brought breakfast to my room, and the woman at checkout were all kind and friendly, which helped ease my nerves. In the end, no matter how luxurious a hotel is or how great its facilities are, what stays in your heart are always the staff's words, smiles, and hospitality. I thought it might be embarrassing to visit Yokohama on a Saturday surrounded by couples everywhere. However, I ended up feeling truly cared for and happy. I would love to make this accommodation my regular place in Yokohama.

  • 4.83
    プチセレブ

    It was my first stay at a luxury Hotel.

    I had the opportunity to stay at the luxurious Kahala Hotel Yokohama. From the moment I arrived, greeted with a cheerful "Aloha!" by the bellboy, my spirits were lifted. The spacious lobby on the top floor and the hallways and rooms, elegantly designed in black and white, made me feel as if I had traveled abroad. Before dinner, I enjoyed a relaxing time at the spa after swimming in the heated pool. For dinner, we ventured into Sakuragicho town. Breakfast was reserved at OZIO in the hotel. All seats were by the window, and the restaurant staff kindly explained each dish with great care as we savored a delicious course meal. The consommé soup was especially memorable for its clarity and exquisite taste—truly worthy of a hotel restaurant! Although it was just a one-night stay from Tokyo, it felt like an indulgent resort getaway. Thank you for such an amazing experience! I look forward to staying here again to enjoy your exceptional service once more!

  • 5.00
    びびこまめ

    It was a wonderful stay at the Hotel. Thank you.

    This was our second stay since the end of last year. Last time, we dined at the Japanese restaurant and enjoyed a very satisfying and value-for-money course meal. We appreciated that you kept a record of my daughter's allergies from our previous visit and provided attentive service. While we usually use the pool as our main purpose for staying at the Hotel, this time we focused on using the sauna. Although it is not very spacious, it was perfect for sweating and provided a pleasant experience. For dinner this time, we opted for Room Service. Due to our misunderstanding, one meal had to be remade, but the staff handled it graciously and professionally—we are truly grateful for their kindness. The Room interior gives off a resort-like vibe with all amenities perfectly prepared. Not only is the spa bath wonderful, but even the in-room bath is spacious enough to relax in comfortably. The availability of bath salts added to an enjoyable experience. The Hotel shop may seem small in scale; however, it carries just what you’d want to purchase—this makes shopping there delightful! I always look forward to buying cookies or small items with the Hotel logo. A 12:00 checkout allows ample relaxation time before departure—a great feature indeed! We plan on visiting again before summer arrives. Thank you once again for another wonderful stay!

  • 4.50
    reimosae

    Thank you very much.

    We were able to enjoy a comfortable Hotel stay with an upgraded Room. This time, we opted out of dinner, but next time we would like to try dining at the Hotel. The Hawaiian breakfast was served through in-room dining, and the service staff prepared it very carefully; it was delicious. The view from the Room window was also excellent. Thank you very much. We will visit again.

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