รีวิวและความประทับใจจากผู้เข้าพักที่ The Capitol Hotel Tokyu - 5หน้า

(โตเกียว/เชื่อมต่อโดยตรงกับสถานีทาเมอิเกะซันโน และสถานีโคคาอิ-กิชิโดมาเอะ) [ทั้งหมด 251 ห้อง]
คะแนนรวม
4.75
ที่สุด (143)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.76
  • สิ่งอำนวยความสะดวก
    4.81
  • การบริการลูกค้า
    4.71
  • อาหาร
    4.79
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.71
  • ความพึงพอใจ
    4.74
  • 4.83
    ふくふくまゆ

    It is a highly satisfying Facility.

    I have used the Hotel several times and am very satisfied with the well-equipped Facility and the staff's service. I had a good time again this time. However, it was unfortunate that the amenities in the club floor Room were no longer THEMAE, although it was unavoidable. I was looking forward to using them during my stay because of their pleasant scent and feel. The Hotel's official website stated that the amenities were THEMAE, so I thought only my Room had different amenities. When I asked the staff, it seemed to be due to efforts related to SDGs activities. Nevertheless, thank you for providing a good time.

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  • 5.00
    volcano&

    Due to various circu...

    Due to various circumstances, I changed all my plans and visited. 2024 is a tumultuous year for me personally, and I didn't think I would be able to visit within 2024, so I was happy to be able to stay. The Origami lunch before check-in was consistently delicious. I want to try the pork rib noodles soon, but my companion always says the Origami lunch is delicious, so I end up ordering it. At SaRyoh, despite the busy end-of-year period, the hospitality was pleasant and excellent. I apologize to T-san for causing trouble again this time. I am only grateful for accommodating everything willingly. Thank you very much. I was really happy to be able to talk even a little. I felt reluctant to check out. I would like to revisit soon to experience the supreme space-time and the impression of The Capitol Hotel Tokyu.

  • 3.50
    dede2026

    At check-in, we rece...

    At check-in, we received no explanation about the Hotel, and it was frustrating that nothing was provided unless we asked. It felt no different from a self-service check-in machine at a Business Hotel. Also, when we used the Origami Lounge, the mint served with my drink was clearly blackened. It should have been obvious when preparing it, so I wondered why it was included. The Room was very clean and the turndown service was excellent, which made these two issues especially disappointing.

  • 4.80
    chahca1022

    I was able to relax in a calm atmosphere.

    I learned about apple pancakes from a TV show and thought I would like to stay if I had the chance. The Room was spacious, with a wonderful view overlooking the National Diet Building and a distant view of the Skytree. The breakfast was also delicious, with a buffet style and American options. I also had lunch and requested the long-awaited apple pancakes for dessert. They were very delicious, and I would love to eat them again.

  • 3.67
    スエニョ

    Disappointing Stays

    I stayed twice during the COVID-19 pandemic and was impressed by the hospitality of the luxury hotel, so I took advantage of a sale this time. Although I felt a bit of discomfort from check-in, I was having a good time. The next day, there was an unforgettable incident at the breakfast venue. When I gave my room number at the entrance, the staff, looking at the ledger, loudly said in a harsh tone, "There is no such room number." It was so rude that when I asked, "What?" again, they repeated in a harsh tone, "There is no such room number." Did I make a mistake? In a panic, I took out my key to confirm, and only then did the staff realize I was a guest and properly checked the ledger. They then said, "Everyone just reads out the room number, but you said it in thousands and hundreds, so I didn't understand. No one says it in thousands and hundreds, so I didn't get it," making excuses. I felt it was a rude response, blaming me entirely. During this exchange, another staff member pretending to look for an empty seat approached me, ready to refuse, but the first staff member hurriedly handed them a guest sticker and told me, "There is a seat, so please proceed with me." Of course, no seat was prepared, and the staff was looking for a seat while walking. I had followed the dress code properly, wearing newly bought clothes from a department store and polished leather shoes to the breakfast venue. Were they dismissing me as a guest from the neighboring Business Hotel because I wasn't their target demographic? Even if that were the case, the phrase "There is no such room number" is unacceptable for a hotel staff member. Previously, the staff worked proactively and energetically, but now it seems they only do what they're told. Even if the coffee runs out, they pretend not to see it unless told, but they quickly clear empty plates. Maybe I felt this way more because I was in a bad mood. The previously kind and indiscriminate service now feels like it's on par with a Business Hotel in various areas. It seems the general manager changed since my last stay, and perhaps the management policy has changed. I had been looking forward to this since I made the reservation as soon as the sale was announced six months ago, but if the treatment of sale guests is so careless and leaves such a bad memory, I wish I hadn't made the reservation.

  • 5.00
    グイネビア

    This year, I stayed at the property when I visited for the first shrine visit of the year.

    I had a very comfortable stay. However, I was surprised when I was greeted with "Hello!" upon arrival. Elsewhere, I believe "Welcome!" reflects the excellence of Japanese hospitality. Since everyone was saying it, I assume it's the hotel's policy, but I didn't find it very pleasant.

  • 4.00
    KaZu

    There was an unfortunate incident during this stay, but it is a very lovely Hotel.

    In February last year, I stayed with my parents to celebrate my father's birthday and was impressed by the attentive care and service at the lounge. This time, we stayed for my parents' wedding anniversary, but since our stay on January 3rd and 4th coincided with the New Year, there were no available rooms in the lounge. Therefore, we stayed with a breakfast-included plan without lounge access. The meals at the lounge were delicious, but the splendid Japanese breakfast this time, the room service meals ordered for lunch and dinner, and the takeout cakes were all beautifully presented and delicious. We have used the restaurant several times and love it, but my parents particularly enjoyed the room service, and we are considering staying again. However, there were two disappointing things. The first was when we were guided in the parking lot. Normally, we would be asked if we were staying or just dining, but we were definitively asked, "Are you here for dining?" When I answered, "No, we are staying," despite an available parking spot in front of us, after some thought, we were asked, "Is mechanical parking okay?" When I asked, "Is this available parking spot not okay?" we were told, "Please go ahead." This time, since my parents are elderly, we came with a smaller car that is not high-bodied, but it was a parking spot where cars at the corner were easily visible. I understand the need to choose parking spots, but it was quite evident on their face, making me feel sorry. The second issue was that since we stayed during a busy period, it couldn't be helped, but I thought we could check in from 2 PM with the diamond benefits. We left our luggage and went out, returning at 2 PM, only to be told it would take about 40 minutes to enter the room, so we waited on the lobby chairs. After 35 minutes, without confirming our name, we were handed a paper bag with an ema (votive tablet) and were asked, "Is your name ◯◯?" at the elevator, to which I replied, "No, it's ◯◯," realizing the mistake and returning the ema. Later, the person in charge of our check-in informed us that we would be guided in about 10 minutes, but returning to the lobby to wait again was disheartening, especially since my mother was happy to receive the ema, making her feel embarrassed. I wished they had confirmed our name. My parents were also concerned about this, and since it was their anniversary, I wanted it to be perfect as their daughter, so it was disappointing.

  • 4.17
    Tski

    The Room is spacious.

    The room was spacious. I was concerned that the quality of breakfast had slightly declined, possibly due to the rising cost of raw materials. For example, there were fewer options at the buffet.

  • 4.00
    chirosan47

    Annual Celebration of My Wife's Birthday

    Thank you for taking care of us again this year as we celebrated my wife's birthday. I heard from my wife that there was an unpleasant guest in the women's spa locker room, and I thought perhaps the staff did not explain the usage to first-time guests. Even though we always request turndown service while we are in the lounge, this time, for some reason, there was a knock while we were in the room. Also, it was very disappointing that the sweets we had planned to take home, which we had reserved by phone with ORIGAMI several days in advance, were not reserved at checkout. We were very grateful for the thoughtful gesture of preparing a birthday celebration plate. Thank you for taking care of us.

  • 5.00
    第一秘書

    A stress-free stay that you can use with peace of mind.

    As always, it was a stress-free stay that did not disappoint. I look forward to staying with you again, so please take care of me then.

  • 5.00
    あおいこ

    Used for the engagement ceremony.

    I like this Hotel, and this is my third stay. I always choose the plan with my pet, and I am very grateful to the bellboys for their kindness to my dog. This time, I stayed with my mother for a special occasion, a betrothal ceremony, which is a milestone in life. Everything was sophisticated, and we had a great time. I look forward to staying again.

  • 1.00
    アメリカ留学塾

    The service was the worst ever.

    Overall, the sales representative is extremely poor.

  • 1.67
    アメリカ留学塾

    The response from the reservation staff was terrible.

    The reviews here were quite good, so I made a reservation a long time ago. Despite informing them in advance that I needed an extra bed and would arrive late, I was told that if I didn't arrive by 9 PM, I wouldn't be able to use the lounge, just a week before the stay. I had made the reservation over three months in advance and confirmed it by email, but I was only informed after I could no longer cancel the reservation. On the first day of the stay, the service was impressive, but on the second day of the multiple night stay, I had to state my name again in the lounge, and there was a noticeable difference in service compared to the first day. The only thing that was very good was the food, which was delicious. The way the room was cleaned was excellent. It is quite disappointing that the overall response from the reservation sales team was very poor.

  • 4.83
    ホテルOTAKU

    Thank you for a wonderful birthday.

    We stayed at the accommodation for my husband's birthday upon a recommendation from an acquaintance. The variety of dishes offered at the club lounge was beyond what we could have imagined. Neither of us drinks alcohol, so we thought it would be nice to have a few more non-alcoholic cocktail options—just a small luxury wish. Thank you for providing us with such a wonderful and happy time.

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  • 5.00
    ふぁふほ

    I used the accommodation plan with afternoon tea.

    The afternoon tea in the lounge is always sold out, so I was able to enjoy it for the first time with this Plan. Everything was of high quality and delicious. I recommend it because you can enjoy it slowly in your Room without worrying about others. It's a pity that the drinks are limited to one order, but you can take home a tea bag for refills, which I enjoy at home. I would like to enjoy afternoon tea and Stays with this Plan again.

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  • 5.00
    tu-ru-ru

    A hotel I would like to visit again and again

    I am impressed by the wonderful hospitality of all the lounge staff, the high quality of the food and drinks, and the comfort of the rooms. I feel valued and it makes me happy. I truly realized that everyone working at the hotel is creating a wonderful hotel. I was able to truly relax and escape from everyday life. I appreciate your thoughtfulness. I'm already thinking about when to plan my next stay.

  • 5.00
    volcano&

    Before checking in, ...

    Before checking in, we had lunch at Origami for the first time in a while. The bouillabaisse was particularly exquisite. At checkout, we were really pleased that the doorman waited for us at the road entrance. I left something behind this time and contacted the housekeeping immediately, and their response was so excellent that I was impressed. I am only grateful to Mr. T for perfectly meeting all our various requests this time as well. I was happy to be able to talk with you even a little. I want to strive daily with the hope of seeing you again next time. Thank you for the wooden straw as well. I'm sure it will be appreciated. Once again, I was impressed by the elegance or high level of all the hotel staff. I will definitely visit again.

  • 5.00
    nonamehorses

    The spirit of hospitality

    The other day, I took my mother to stay, and we received a room with the desired view, a congratulatory message card, and heartwarming hospitality at the restaurant, which deeply moved my mother and created a wonderful memory. Thank you very much. This is a hotel I love and would like to use on various occasions in the future.

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  • 5.00
    びわらんなーさん

    Thank you for a comfortable stay.

    Thank you for another comfortable stay, as expected. Although I couldn't do my usual early morning walk around the Imperial Palace, I look forward to it next time.

  • 5.00
    ちはやふる。

    I recommend using the lounge.

    I just visited in May, but I thought it was such a lovely hotel that I decided to stay again with my family this time. I like the carefully selected and high-quality snacks and drinks offered in the lounge here. I brought three preschool-aged grandchildren, so I was careful not to disturb other guests, but the lounge staff were attentive and always supportive. Their warm and modest service with constant smiles made our stay pleasant. However, there was one place during this stay that left me feeling disappointed: the breakfast venue, Origami. I was surprised by the rough service, such as the lack of smiles and the careless handling of dishes. The difference in service level compared to the lounge staff is too significant. This is an important aspect that affects the hotel's impression. Having experienced the service of the club lounge staff, I would rate this as a five-star hotel, but if it were only based on Origami, it would be one star. Even my husband, who is very tolerant and generous, looked back and said that Origami left a bad impression. If you are staying at Capitol, I felt once again that a room with lounge access is the only choice.

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