รีวิวและความประทับใจจากผู้เข้าพักที่ Nakanobo Zuien - 2หน้า

(จังหวัดเฮียวโงะ/น้ำพุร้อนอาริมะ) [ทั้งหมด 50 ห้อง]
คะแนนรวม
4.63
ยอดเยี่ยม (135)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.56
  • สิ่งอำนวยความสะดวก
    4.67
  • การบริการลูกค้า
    4.61
  • อาหาร
    4.55
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.80
  • ความพึงพอใจ
    4.59
  • 4.50
    ＊＊ここあ＊＊

    It was wonderful.

    We stayed here to celebrate a 60th birthday, and they gave us so many thoughtful celebrations that we were truly moved and deeply grateful. The meals were very filling and satisfying; the white rice at breakfast was especially delicious. We stayed in a Room with an open-air bath with Ginsen Onsen, and the Onsen water was wonderful. In our Room, the indoor bath and the open-air bath were separated, so having to go through the Room to reach the open-air bath was a bit inconvenient. We also used the large public bath, and among them we especially loved the open-air Kinsen Onsen. It was also great that they kept our luggage at the entrance before check-in, so we could start sightseeing right away. All of the Ryokan staff were kind, and we had a very comfortable stay. Thank you very much.

  • 5.00
    nagaboss

    Wedding Anniversary

    We stayed here for our wedding anniversary, and we truly appreciated the very attentive service. We had a comfortable stay.

  • 3.50
    あんのんちゃん

    The open-air bath in your Room...

    This was my first time staying here on the way back from Kobe. I usually book a Room with an open-air bath. This time I checked the official website, but I couldn’t really tell what the in-room open-air bath was like, so I chose an available Room based on the date and my budget. As it turned out, I didn’t use the in-room open-air bath at all. It was a very small tub, like a pot-style bath, and it was surrounded by wooden fencing so there was no view outside. The washing area also felt cold and uninviting, so I didn’t feel like using it. I think it would have been better if there had at least been bathroom heating in the washing area. It might be fine for international guests, though. There is a free open-air bath on the 4th floor, which I used once. This one felt like a proper open-air bath and was very nice. If I had known that such an open-air bath could be used for free, I wouldn’t have needed to choose a Room with a small open-air bath. Meals were served in a private dining room, and I was able to enjoy them slowly—they were delicious. The staff were all cheerful and kind, which made my stay very pleasant. A 12:00 check-out is much appreciated. Thank you very much for your hospitality this time as well.

  • 4.50
    ナミクスノキ

    The rice was stale, which was the only disappointing part.

    I have stayed at Zuien many times. I have always been satisfied with the Onsen, the hospitality, and the meals. However, this time the rice served at the end of dinner tasted old and had an odor as if it had picked up a smell from the rice cooker. After one bite, I couldn’t eat any more. The next morning, breakfast offered a choice of Japanese or Western. I came looking forward to a Japanese breakfast, but since I couldn’t eat rice like that, I chose Western instead. Everything other than the rice was very satisfying, which made the rice especially disappointing. At most accommodations, delicious freshly cooked rice is served. Even if it isn’t freshly cooked, serving clumped rice with an unpleasant smell like that ruined everything for me. If there is leftover rice and it would be wasteful to throw it away, there are ways to use it—such as making grilled rice balls. It is truly disappointing to serve old rice as-is. I couldn’t eat it.

  • 5.00
    しん05810

    Accommodation I Want to Visit Again

    The facility and services were perfect, providing a very comfortable experience. The room featured a Japanese-style area and a sofa space, offering adequate size for relaxation. The highlight was the bath. The changing area was always kept clean, and the spacious bath area allowed us to fully enjoy the onsen. We also appreciated that beer was available among the drinks offered at the entrance. As for meals, breakfast initially seemed simple but turned out to have a wide variety of delicious options. With check-out at 12 PM, we could take our time in the morning—enjoying a stroll around the onsen town or relaxing in the lounge before departure made for an excellent end to our stay. Overall, it was highly satisfying accommodation that we would love to visit again!

  • 4.67
    ちひろっぺ777

    I had a relaxing and comfortable stay.

    Check-in at the Hotel is from 14:00, and check-out is until 12:00 the next day. We had a relaxing stay and thoroughly enjoyed the Onsen. My partner who accompanied me was also delighted. I would love to visit again for special occasions or anniversaries.

  • 3.50
    Jin334

    The front desk service was disappointing.

    I was looking forward to staying at this accommodation. The meals, the atmosphere within the facility, and the service provided by the male staff during meals and send-off were consistently polite, with warm smiles, making it a very pleasant experience. On the other hand, I felt slightly disappointed with the service provided by some of the female staff at the front desk and shop. While there were formal smiles, they quickly disappeared, leaving an overall impression of expressionlessness. The interactions felt somewhat mechanical and gave off a tense atmosphere. Initially, I thought it might be individual differences; however, multiple staff members left a similar impression on me and my accompanying family members as well. I believe that travel experiences are often defined by their final impressions. In this regard, I found it unfortunate that the check-out process felt somewhat impersonal and lethargic considering how charming this ryokan is otherwise. Observing their interactions with other guests also gave me a similar impression; thus, it seemed more like an issue stemming from workplace culture or habits rather than individual behavior. Although these may seem like minor details, I believe that impressions of customer service resonate more strongly with guests than one might imagine. If those in charge could objectively review how services are handled at both reception and shops within your facility, I think this accommodation could become even better. While my high expectations left me feeling slightly disappointed in some aspects overall due to these points mentioned above—this ryokan still has many positive qualities! With hopes for future improvements ahead—I am sharing my feedback here today!

  • 4.67
    M2Y2

    Arima Onsen Brand

    It had been a really long time since my last visit. The scent upon entering the Ryokan was just as I remembered, bringing a sense of calm. Everything was well-prepared, from the selection of tea sweets and tea leaves to the warmed yukata with plenty available, and even gowns provided for going out—just like before. It truly felt like a Ryokan that continues to represent Arima Onsen. The dinner was beautifully presented and delicious, though the portion size felt slightly small. Still, I would love to visit again!

  • 4.33
    みねたえ

    Felt unsatisfied.

    After the renovation, it was enjoyable to see the evening alcohol service at the lounge resume. However, attention to detail seems to have declined compared to before, such as not asking about meal preferences during check-in or lack of consideration for restaurant odors. The appetizers and sashimi for dinner were also disappointing and did not meet expectations for Zui-en.

  • 4.83
    ちゃんミヤ

    It was a Hotel full of hospitality.

    The staff's attentiveness and service were excellent. The restaurant staff were also kind and courteous. And of course, the bath was amazing!

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  • 5.00
    ビーバー食いしん坊

    Satisfaction

    I was very satisfied. I liked both the Room and the food. The pick-up service and the ropeway transfers were kind.

  • 4.67
    欲張りタンゴ

    I wanted to experience the golden hot spring.

    I had the pleasure of staying at Nakanobo Zuien, as I wanted to visit a famous Onsen area and stay in a room with an open-air bath featuring Kinsen water. I am grateful for the courteous service provided by all the staff, which allowed me to relax during my stay. I thoroughly enjoyed soaking multiple times in the open-air bath of my Kinsen room and was very satisfied. The lounge also offered various enjoyable experiences. The accommodation is conveniently located near the Onsen town, and at its sister property, Arima Grand Hotel, I could enjoy a large public bath with stunning views, adding great value to my stay. With so many positive aspects, I believe anyone staying here would not feel significant dissatisfaction. However, personally, I found both dinner and breakfast slightly lacking in content. Additionally, I was concerned about female staff entering the dressing area of the large public bath for work purposes—it made me wonder if this is appropriate in today's times. If male staff were present in a women's public bath area, it would likely cause serious issues. While understanding there may be staffing shortages, improvements or adjustments seem necessary for this matter; I also felt sympathy for those female staff members involved.

  • 4.17
    バッハ

    This was my third vi...

    This was my third visit, but it did not meet the level of satisfaction I experienced during the previous two stays. I was disappointed that the heating did not work well and there was no hot water in the bathroom. More than that, however, I felt that the quality of the meals had declined. The meals are supposed to be of the same rank and content each time, but this time they lacked that "wow" factor that makes you want to take a photo when they are served. I understand that rising ingredient costs may lead to a decline in quality at restaurants offering meals at similar prices. However, people who choose to stay at Nakanobo Zuien are likely not looking for budget accommodations. Instead of lowering meal quality, raising accommodation fees might better preserve the Ryokan's overall standard. It is more important to make guests feel like they want to return even if prices increase. At least that's how I feel; others may think differently. But I'll definitely come back again because for me, Arima means staying at Zuien. Next summer, we also plan our third visit with my grandchildren to Arima Grand Hotel!

  • 4.83
    トムトムトムトム

    Beautiful autumn leaves and Onsen

    We enjoyed the Kinsen of Arima Onsen. The temperature of the open-air bath was just right, and we soaked in it multiple times. The service was attentive, allowing for a pleasant stay at the accommodation.

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  • 5.00
    ハッピーヤーン

    An excellent Ryokan....

    An excellent Ryokan. It was very relaxing, and the food was incredibly delicious. The timing of the dishes served in the room was truly impressive. The Onsen was fantastic! The hospitality of all the staff was perfect, 100 out of 100. I will visit again next time. Thank you!

  • 5.00
    Gtc4Lusso

    A wonderful birthday celebration.

    The room amenities, meals, and the hospitality of the staff were all absolutely satisfying. Additionally, we were delighted to receive a celebration like the one in the photo during our meal. Highly recommended accommodation.

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  • 3.67
    にんにこ.ニー

    It was a bit disappointing.

    Upon arrival, the parking staff was very pleasant. Having previously stayed here for a 60th birthday celebration, this accommodation holds many fond memories for us, and we were looking forward to our stay this time as well. However, there were a few disappointing incidents. First, when we went to the lounge for coffee, the coffee server was out of order. A staff member kindly offered to prepare it elsewhere but did not return for 20–30 minutes. When they finally came back, they brought two pots of coffee. As there were no other guests present at the time, we had assumed our portion would be brought first. In hindsight, it might have been better to decline and return to our room. At dinner, we initially requested different main dishes for each of us but later informed the front desk that we both wanted the same dish instead. Despite this change being communicated promptly, separate dishes were served as originally ordered. While an apology was given later and the attendant's response was courteous enough to ease our feelings somewhat, more thorough communication among staff would be appreciated. Additionally, in our room’s open-air bath area, a toothbrush wrapper from a previous guest had been left behind—indicating insufficient cleaning checks. Furthermore, although it was explained that yukata robes and pajamas would be provided in each room along with an informational guide sheet (pouch), one of my companions found their pajamas missing along with any guide materials. In past visits too—such as during a birthday celebration—the occasion had mistakenly been noted as "77th birthday" instead of its actual purpose; while minor errors like these may seem trivial individually over time they accumulate into disappointment precisely because trust & affection toward such esteemed accommodations exist deeply rooted within loyal patrons' hearts already invested emotionally therein! The traditional elegance & serene atmosphere remain unparalleled hallmarks making stays here uniquely tranquil experiences worth cherishing always! Yet ensuring basic confirmations alongside attentive care consistently executed across all touchpoints could elevate hospitality standards even further beyond expectations altogether! Looking forward optimistically toward future improvements implemented earnestly ahead hopefully enabling seamless multiple-night stays enjoyed wholeheartedly next opportunity arises!

  • 5.00
    jmama

    I felt relaxed.

    I stayed with a friend at this accommodation. The atmosphere was very calm, and I was satisfied with the meals, onsen, and service. If I visit Arima again, I would like to stay here.

  • 5.00
    〇るかぁ

    It was wonderful.

    As a renowned and long-established Ryokan, the hospitality was exceptional, ensuring a comfortable stay without any inconvenience. The quality of the room and even small amenities was impressive, reflecting the overall high standards. Regarding the bath, we enjoyed both Kinsen and Ginsen of Arima Onsen, allowing us to fully experience Arima Onsen within the Ryokan itself. The meals were absolutely outstanding as expected.

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  • 5.00
    J3B3

    Highly Satisfied

    This is my first time writing a review because I was so impressed. The entire ryokan had a very calming atmosphere, allowing me to fully enjoy a relaxing time for both my mind and body. Each dish was incredibly delicious, with just the right portions, leaving me completely satisfied. The service was so attentive that I even felt humbled at times. Unfortunately, I couldn't try the Silver Hot Spring this time. I wish I could have experienced both the Gold and Silver Hot Springs. I will definitely visit again next time!

  • 5.00
    came12345

    We used your service...

    We used your service last year for my mother's 80th birthday celebration, and she was very pleased, so we returned this year as well. The Room, the food, and all the staff were wonderful, allowing us to enjoy a luxurious time. Thank you very much!

  • 5.00
    デュウ

    Excellent

    We stayed as a family. My elderly parent had always wanted to visit Arima Onsen, so we waited for a day during summer vacation when the whole family could gather and made the trip. Due to a back surgery, my parent cannot part with their walker, so we searched for an accommodation with a room that has an open-air bath, a bedroom with beds, and in-room dining options. We were taken care of by Nakanobo Zuien. The meals were thoughtfully prepared with various considerations, and the service was meticulous. The open-air bath in our room and the view were both excellent and truly moving. It was an extraordinary experience that became an unforgettable journey of a lifetime. Thank you to all the staff members!

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  • 5.00
    ますざけ

    This was my first st...

    This was my first stay at the accommodation. The hotel staff were attentive and provided excellent service from the moment I arrived by car until my departure, making my stay very comfortable! The bath was pleasant, and I appreciated the perfectly sized small canned beer, which was chilled and very delicious! The food was also delightful. Thank you very much!

  • 4.67
    rurimatsuri1229

    Warm hospitality

    We visited Arima Onsen on our way back from the Obon holiday to relax and recover from summer fatigue. It was unfortunate that children under 12 are not allowed, so we couldn't bring our upper elementary school-aged grandchild, but we enjoyed a quiet and comfortable stay at this adults-only accommodation. The well-maintained spacious garden was especially impressive during this intense heatwave. We even had the chance to meet the gardener by coincidence. The in-room dining experience was leisurely and enjoyable, with delightful surprises like celebratory red rice and a special birthday plate. Both dinner and breakfast were delicious, and the quality of both Kinsen (golden hot spring) and Ginsen (silver hot spring) waters was excellent. The warm smiles of the attentive room staff added to our relaxation. Thank you very much!

  • 3.00
    ハック

    Photo

    There were no particular issues with the facility, but when I was changing near the entrance of the women's bath, I was shocked to see a woman filming with her phone. Since we were undressed, I instinctively asked if we weren't caught on camera. What was supposed to be a long-awaited Onsen trip with my sister turned into an unpleasant experience due to the inconsiderate behavior of some guests. We kindly request clear signage or measures to ensure that such inappropriate actions do not occur.

  • 5.00
    スッパちゃん

    Healing Accommodation

    We visit every year and are always impressed. The staff who greet us and guide us to our Room are full of hospitality. The meals are seasonal, with impeccable taste, and the presentation is a visual delight. The hot summer fatigue and daily work stress were completely relieved. We especially love the complimentary open-air bath. This is why we have become repeat guests here!

  • 2.83
    やまだたろうべえ

    It was very disappointing.

    It was my first stay in a while, but unfortunately, it was disappointing. The main issue was the meals. While they weren't bad, they were completely ordinary with no creativity, which surprised me. It might be an exaggeration to call it like a guesthouse meal, but I felt extremely disappointed and sensed a lack of care, symbolized by the frayed woven mats scattered around. The only memorable aspect was how kind and helpful the staff at the large public bath were. As for the open-air bath, there was no sense of openness at all... (I suppose this can't be helped due to privacy concerns; truly open outdoor baths are quite rare.)

  • 5.00
    ちゃたもん

    Highly Satisfied

    I visited with a friend I hadn't seen in years. From arrival to departure, everything from the service to the meals and the bath was absolutely satisfying, allowing us to have a pleasant stay. I would love to stay here again when visiting Arima Onsen.

  • 4.67
    お抹ちゃん

    Arima Onsen with My Parents

    I stayed for one night with my elderly parents. I always choose an Accommodation based on meal reviews. Although they are elderly, they love meat, so we chose the Kobe beef and Japanese Black Wagyu tasting comparison. Both were very tender and we enjoyed them very much. A gentleman also explained each dish to us very carefully. The Ryokan is in a great location, and since it was a weekday, we were able to relax in the Onsen as well. It was a wonderful trip. Thank you very much.

  • 4.67
    有馬温泉大好き

    Arima Onsen in June

    We stayed for one night to celebrate my wife's birthday. I had informed them about the occasion in advance, and during dinner, they offered congratulatory words along with red rice, a complimentary drink service, and even took a photo of us the next day as a couple. It was truly touching. From the staff at the front desk to those at the Japanese restaurant, everyone provided such warm service that we later reflected on how glad we were to have chosen this place. The large public bath was great, but the open-air onsen with natural hot spring water had its own charm—we ended up soaking in it twice! This Ryokan made us want to visit again for sure.

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