รีวิวและความประทับใจจากผู้เข้าพักที่ Shirahama Coganoi Resort & Spa

(จังหวัดวากายามะ/นังกิชิราฮามะ) [ทั้งหมด 172 ห้อง]
คะแนนรวม
4.51
ยอดเยี่ยม (542)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.38
  • สิ่งอำนวยความสะดวก
    4.30
  • การบริการลูกค้า
    4.58
  • อาหาร
    4.54
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.70
  • ความพึงพอใจ
    4.56
4.83
nikenear

Excellent!

At check-in, I saw a young male staff member hang up the internal phone in frustration, saying "annoying!" which scared me. I'm sure he's a good person, but perhaps he was too busy and overwhelmed. It's unfortunate because it's such a great Hotel otherwise. The older male staff member at check-out was extremely friendly and polite. The meals were of high quality and absolutely excellent. The bath towels were fluffy as well. The view from the Room was wonderful. The illuminations were also lovely. It turned out to be an enjoyable family trip. Thank you very much!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า4
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5
  • 14/9/2025～
  • 4 คน 1 ห้อง
  • Standard Twin <Non-Smoking> [Ocean View]
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Shirahama Koganoi Resort & Spa. We are delighted to hear that you enjoyed your family trip. It is an honor to know that you were satisfied with the meals, baths, room views, and illuminations. However, we sincerely apologize for any discomfort caused by our staff's response during check-in. We deeply regret the lack of consideration in providing a comfortable space and will share this matter among all staff to improve our hospitality moving forward. Despite this, we are grateful for your kind words regarding the staff's service during check-out. We will continue striving to enhance our services so that we remain a hotel where guests wish to return. We would be delighted if you choose us again when visiting Nanki Shirahama in the future. Thank you very much for your feedback!

ดูรีวิวทั้งหมดของShirahama Coganoi Resort & Spa