Grand Hyatt Tokyo

We stayed for two nights starting July 18, and once again had a very satisfying stay.We have stayed at various hotels in Tokyo, but when my spouse and I stay in the city, this Hotel is always one of our first choices.The main reason we choose this Hotel is the staff. Because it’s a Hotel where you have many opportunities to interact with the staff, each individual response can shape a guest’s impression. In that respect, we always feel comfortable here. The service feels very natural, and being able to enjoy our stay with peace of mind is the biggest reason we choose this Hotel.This time, the assistant manager who helped us at the restaurant left a particularly strong impression. The food was of course excellent, but even more than that, their conversation and attentiveness were natural and warm. The kind words they shared with us as a couple also stayed with us. It reminded me again that having staff like this is what makes this Hotel so appealing.We are also satisfied with the Facilities. Although some years have passed since opening, it doesn’t feel dated, and both the building and guest rooms are kept very clean. The bed was comfortable and the in-room air conditioning was pleasant, so we were able to rest well.What I especially like about the Facilities is the bathroom with a separate washing area. Having this feature also encourages us to book.The only disappointment is that items such as shampoo are wall-mounted dispensers, and the nozzles are short and difficult to use. I felt this before as well; precisely because this is a Hotel of this class, I would be happy to see improvements.Whenever we stay in Tokyo going forward, we will continue to choose it as our first option.

My first stay at Grand Hyatt Tokyo—finally made it! I enjoyed a lovely time at a restaurant before checking in. Thanks to their kindness, my Room was upgraded, and the moment I stepped in, I felt fantastic. There are plenty of restaurants in Roppongi, but since it was a special occasion, I chose room service. During the day, I bought cake from Fiorentina and had it ready for dessert after dinner. Room service offered Hotel classics like a club sandwich, but I went with options such as China Room’s ankake yakisoba and Japanese dishes. Even compared with other Hotels and considering the location, I felt the room service prices were relatively reasonable. Also, perhaps with international guests in mind, the Hotel breakfast seemed to have an especially good selection of Japanese dishes. As a World of Hyatt member, I was glad to be able to use the lounge over the weekend. However, the restrooms around the lobby were hard to find—I meant to ask but forgot. Everyone at the Hotel provided hospitality-filled service. As expected of a top-class Hotel, it truly made me want to stay again. Thank you very much. By the way, my favorite souvenir was their XO sauce with a strong garlic kick.