รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Hyatt Tokyo

(โตเกียว/รปปงหงลส์) [ทั้งหมด 387 ห้อง]
คะแนนรวม
4.28
ดี (34)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.21
  • สิ่งอำนวยความสะดวก
    4.32
  • การบริการลูกค้า
    4.21
  • อาหาร
    4.44
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.32
  • ความพึงพอใจ
    4.18
  • 2.40
    かノたっさん

    The front desk and spa reception service is not first-class. They should learn by observing other hotels.

  • 2.00
    ふるーる9343101

    My birthday Hotel stay was supposed to be special, but...

    One problem after another made me regret booking this Hotel so quickly. They kept using the wrong name until I pointed it out—who is “Mr./Ms. XX”? Being apologized to under a different name only made me feel worse. This should never happen. At the lobby, I handed my baggage claim ticket to a staff member, but then they said the ticket was lost. They told me they couldn’t search without the number, so I was kept waiting for hours. It was already dark outside… I had somewhere I wanted to go in the evening, but I couldn’t make it in time. For those traveling from far away, time is precious, and my plans were thrown off. I often stay at Hotels where luggage left before check-in is already delivered to your Room when you enter after check-in, so this Hotel felt disappointing. It’s a well-known Hotel, but the service was regrettable. I stayed in a Pokémon Room. Other guests’ SNS posts and even this Reservation site stated “one set per adult per stay,” but we only received two pass cases. The hat, T-shirt, and tote bag were one each. Then after we returned from going out, for some reason there were two of each—this also surprised me. Nothing felt acceptable; everything left me distrustful and increasingly angry… I never want to stay again. From day one it put me in a bad mood and ruined my birthday Hotel stay—or so I thought. However, the Japanese staff member who assisted us later was extremely polite and wonderfully considerate. Thanks to them, we could move on to our next Hotel without carrying those negative feelings with us, and it became an enjoyable birthday trip overall. Thank you very much.

  • 4.67
    ホリデー大好き

    It was the best Plan for a hot summer.

    On a hot summer day, I was able to relax and unwind at a leisurely pace. Dinner was at Fiorentina, and we chose mainly seafood from both the seasonal menu and the à la carte options—everything was excellent and we were very satisfied. We are also grateful for the staff’s service and hospitality. Breakfast was the buffet at French Kitchen, which was delicious as well, and I was especially happy to have Japanese dishes available. The Room was very comfortable, and it made me want to stay one more night. Next time, I would like to upgrade and stay in a Room on a higher floor with a great view. I look forward to seeing another wonderful Plan in the future.

  • 5.00
    akasama

    We stay here every y...

    We stay here every year to celebrate our wedding anniversary, and we truly appreciate the thoughtful touches, such as the fruit gift. Depending on the timing of our stay, we were a little disappointed that there was no ice cream or ramune available during afternoon tea. Also, while we understand it may be for environmental reasons, having sparkling water and still water provided via dispensers rather than bottles made the lounge experience feel a bit less special.

  • 5.00
    レイモンド7

    Although it was duri...

    Although it was during the summer holiday season, the Club Lounge was quiet, so we were able to check in and out at a relaxed pace without any stress. It rained, so we didn’t do much sightseeing nearby, but we had a great stay.

  • 5.00
    Yamaguta

    Thank you for the wonderful service and Room.

    This was my first time using Booking. I made a last-minute request to have champagne set up in the Room so I could enjoy it with someone special, and I truly appreciate your kind support. The Room was spacious, and both the bed and sofa had a comfortable firmness and cushioning, which helped me relax. Next time, I look forward to staying on a clear day and seeing Mt. Fuji.

  • 4.83
    むかんつ

    It was a wonderful Hotel.

    The doorman who greeted us on arrival, the bellman who escorted us to the club lounge, the concierge who kindly allowed us to check in early even though we arrived ahead of time, and the male staff member at Shunbo were all outstanding. The artistry of the lobby and Facility, as well as the spa, were also excellent.\n\nThe only disappointment was the turndown service. I’m not sure if that is standard, but our clothes were left as they were after being taken off, and there was no bedside mat laid out. Other than that, everything was superb.

  • 1.00
    CAU

    Disappointed

    I’m concerned about the Grand Hyatt. There seemed to be too many staff who couldn’t do their jobs properly. Two very disappointing things happened during our stay. We made a Reservation for a Pokémon collaboration Room for our children, who absolutely love Pokémon. We expected cute decorations when we entered the Room, but… It was just a normal Room with no decorations at all. My child was shocked and asked, “Huh? Why? Where’s Pokémon?” The staff member who escorted us said they were checking, so we waited in the Room. Thinking it would take time, we were taken to the club lounge on the 10th floor and had some drinks and snacks while waiting. Eventually the Room was ready, we moved again, and the kids were happy with the long-awaited Pokémon Room. However, my younger child is still very small and gets fussy easily, and all that wasted time left me exhausted. The other disappointing issue wasn’t just forgetting the Pokémon decorations—it was also that they did not respond sincerely regarding my child’s allergy. I clearly entered my child’s allergy information when making the Accommodation Reservation. At any Hotel or restaurant, if you inform them of allergies in advance, they always contact you. This time it was a special Pokémon menu, so my child was really looking forward to it. However, we received no contact from Grand Hyatt at all. I thought they might mention it at check-in, but they didn’t. When I asked them myself, I was told they would confirm and get back to me—so I waited. But even by 9:00 p.m., there was still no response, so I contacted them again. After being kept waiting on the phone for a while, I was told they would email me right away. The email arrived—but it didn’t mention coconut at all, which was my biggest concern—so I wondered if it might be okay… But after checking Instagram and their website again and feeling uneasy, I asked once more about coconut at breakfast. They immediately said “It’s fine!” But I still didn’t believe that answer; when I pressed again (repeatedly), only then did they finally check with the chef—and told me there *was* coconut in it. I was stunned. Why did we have to ask over and over just to get accurate information? Is this really a top-tier Hotel? Unbelievable! What would have happened if my child had had an allergic reaction? We received an apology from staff along with an apologetic Pokémon item gift as well—but we were completely worn out by then. No matter how much they apologized afterward, it makes me sad that this ended up being such a disappointing stay.

  • 4.00
    jjj720

    The club lounge is excellent.

    The food was excellent. My wife was very satisfied as well. We would appreciate having mouthwash included in the amenities. Although it was a double Room, there was only one shower cap; we think a more generous setup would be better. The Room number signage at the entrance is hard to see due to its placement and the logo size. We stayed in a Club King, but there was no night view because it faced between high-rise buildings. We could only see smoke from restaurant exhaust ducts.

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  • 5.00
    oolong2004

    As always, a comfortable stay.

    We stayed for two nights starting July 18, and once again had a very satisfying stay. We have stayed at various hotels in Tokyo, but when my spouse and I stay in the city, this Hotel is always one of our first choices. The main reason we choose this Hotel is the staff. Because it’s a Hotel where you have many opportunities to interact with the staff, each individual response can shape a guest’s impression. In that respect, we always feel comfortable here. The service feels very natural, and being able to enjoy our stay with peace of mind is the biggest reason we choose this Hotel. This time, the assistant manager who helped us at the restaurant left a particularly strong impression. The food was of course excellent, but even more than that, their conversation and attentiveness were natural and warm. The kind words they shared with us as a couple also stayed with us. It reminded me again that having staff like this is what makes this Hotel so appealing. We are also satisfied with the Facilities. Although some years have passed since opening, it doesn’t feel dated, and both the building and guest rooms are kept very clean. The bed was comfortable and the in-room air conditioning was pleasant, so we were able to rest well. What I especially like about the Facilities is the bathroom with a separate washing area. Having this feature also encourages us to book. The only disappointment is that items such as shampoo are wall-mounted dispensers, and the nozzles are short and difficult to use. I felt this before as well; precisely because this is a Hotel of this class, I would be happy to see improvements. Whenever we stay in Tokyo going forward, we will continue to choose it as our first option.

  • 4.83
    山男に惚れるな

    A Meaningful Time

    My first stay at Grand Hyatt Tokyo—finally made it! I enjoyed a lovely time at a restaurant before checking in. Thanks to their kindness, my Room was upgraded, and the moment I stepped in, I felt fantastic. There are plenty of restaurants in Roppongi, but since it was a special occasion, I chose room service. During the day, I bought cake from Fiorentina and had it ready for dessert after dinner. Room service offered Hotel classics like a club sandwich, but I went with options such as China Room’s ankake yakisoba and Japanese dishes. Even compared with other Hotels and considering the location, I felt the room service prices were relatively reasonable. Also, perhaps with international guests in mind, the Hotel breakfast seemed to have an especially good selection of Japanese dishes. As a World of Hyatt member, I was glad to be able to use the lounge over the weekend. However, the restrooms around the lobby were hard to find—I meant to ask but forgot. Everyone at the Hotel provided hospitality-filled service. As expected of a top-class Hotel, it truly made me want to stay again. Thank you very much. By the way, my favorite souvenir was their XO sauce with a strong garlic kick.

  • 3.50
    まーくんくんまー

    Staying again after a long time

    I used to really love this Hotel. I stayed again after a long time. I felt the staff smiled less. It felt like they might be worn out from inbound tourism, and the overall atmosphere was different. At check-in, the staff didn’t proactively welcome me; it was more like they were told by a bellman, and then just said “please” without a smile. The spa reception was also terrible. When I walked in, it felt like “What is it?” The locker explanation was sloppy. The breakfast buffet—both the staff and the food—was excellent. It felt like I was saved at the end. I hope you will also value Japanese guests.

  • 4.83
    DOMPERI1961

    Staying with us for the first time in a year

    During this stay, we were upgraded to a spacious Room on a high floor, which allowed us to relax and unwind. We had dinner at Rokuen in the building, and they kindly accommodated a few special requests. Since my companion’s birthday was at the end of our trip, they also provided a complimentary birthday dessert plate, making it a wonderful stay. I would love to stay again soon, not just next year.

  • 5.00
    jjj720

    Relaxed Roppongi Style

    We were very satisfied with the calm atmosphere, including the exclusive lounge. The night view felt much more expansive than at other city hotels, and my partner was delighted. Thank you.

  • 5.00
    taorukettowaodayakani

    A perfect guest expe...

    A perfect guest experience from check-in to check-out. The lounge and breakfast service quality is outstanding as well. A great Hotel with excellent value.

  • 5.00
    ichibou

    A wonderful birthday Hotel stay! The food on the Club Floor is delicious.

    Without a doubt, this was the most memorable Hotel I have ever stayed at. More than anything, I was moved by the way all of the staff treated us. Rather than there being one standout person, every single staff member we interacted with was genuinely warm and provided pleasant, thoughtful service. The doorman kindly asked, “Shall I take a photo for you?” Staff throughout the Hotel spoke to us with smiles, and on the club floor they said things like, “We also have matcha lattes,” and “These are freshly baked croissants—would you like one?” (Both were surprisingly delicious!) Thanks to these kind gestures, I felt happy throughout my entire stay. Of course, the beauty of the Hotel and how good the food is are important—but I truly felt that it is the hospitality of the staff that sets this Hotel apart from others and is its greatest charm. I left thinking from my heart: I’m so glad we came. I’m so glad we chose this Hotel. I was also truly delighted by the birthday cake for my family member. It was gorgeous and adorable, and we enjoyed it very much—it tasted wonderful. The fruit was sweet and delicious as well. Above all, the message card you included is a treasure to me. It became a precious memory not only because of the card itself, but also because when it was delivered you warmly said, “Happy birthday.” Thank you very much for such a wonderful time.

  • 4.50
    赤ヘル大好き

    A Relaxing Golden Week

    As we chose a Plan with lounge access, we spent our time in the Hotel from check-in to check-out without going out. We arrived much earlier than the scheduled time, but you prepared our Room for us, so we were able to relax. It was great to have a Room with a beautiful view of Tokyo Tower again after a long time. We were also lucky to be able to see Mt. Fuji from the lounge. There was an issue with the TV in the Room, but we appreciated your prompt assistance. The only disappointing point was that Oak Door offered only set courses until 13:30 and we could not order à la carte items. Last year, even during Golden Week, it was available à la carte, which was nice. Still, thanks to the location, service, and Facilities, it felt reliable and consistent overall—making it a stay that made us want to return. We look forward to staying again next time as well.

  • 4.83
    oolong2004

    It was comfortable.

    I had a very comfortable stay. In particular, the lounge staff struck the perfect balance—always leaving a great impression no matter how many times I visited. One disappointing point was the bathroom shower: regardless of the time of day, even when set quite hot, the water temperature sometimes dropped so much that it became too cold to use. The food was also excellent at Keyakizaka and Fiorentina, as well as through in-room dining.

  • 5.00
    ティッティママ

    The hospitality was excellent.

    Recently, I felt that the warm hospitality in domestic Hotels had diminished due to an increase in foreign staff and a more business-like atmosphere. However, during my stay at the Grand Hyatt this time, including breakfast, I was very satisfied. The entrance staff and front desk were kind and fluent in Japanese, which gave me a sense of security. At breakfast, the warm egg dishes were served with care despite being a buffet-style meal, and they replaced knives and forks each time with meticulous attention. The Room's bathroom was spacious and easy to use. I was impressed by the nostalgic hospitality, such as having bathrobes prepared without needing to ask.

  • 5.00
    新潟パル子

    Be impressed by the sophistication of an urban Hotel.

    We stayed at the Hotel for the first time as a family and were impressed by the luxurious and sophisticated experience! The variety of dishes at the French Kitchen and its wonderful atmosphere were truly enjoyable. The amenities were from BALMAIN PARIS, and we were completely soothed by their delightful fragrance.

  • 4.33
    赤ヘル大好き

    A cost-effective Hotel.

    This is my second stay since May, and I always appreciate the consistent quality of service. The basic facilities are well-equipped, and the direct connection to Roppongi Hills is a great advantage. The slightly dated condition of the property seems to be reflected in its pricing, but for Roppongi, it offers good value for money. This time, I was allowed an early check-in and stayed on the 6th floor. While the view was not impressive, being able to access Roppongi Hills without using an elevator made shopping very efficient. Surprisingly, staying on the 6th floor turned out to be quite convenient. Breakfast was busy with some waiting time despite staff working at full capacity. However, their eagerness in clearing plates felt a bit rushed and disrupted the experience slightly. Unlike previous visits where they asked about coffee or tea preferences, this time there were no such inquiries—perhaps due to how busy it was. Unfortunately, I found out on arrival that the bath facility was under maintenance and unavailable during my stay; this was disappointing and affected my overall rating slightly. That said, I thoroughly enjoyed my stay overall! The Oak Door Burger I had for lunch was excellent. Next time, I'd love to visit with my family!

  • 4.50
    ゆかゆうかちゃん

    The shower is excellent.

    The walls of the Room seemed thin, as various noises were quite audible and a bit distracting. I stayed on the 19th floor. The shower had strong water pressure, almost like a massage function, which was great.

  • 4.00
    ながじいさん

    View of Mount Fuji

    The Hotel has an open view to the west, and from the Room I stayed in, I could see Mount Fuji in the distance, which was wonderful. However, it was a bit disappointing that due to the durability of windows from when the building was constructed, there is a metal frame at the bottom of the window that obstructs the view when looking outside from the sofa. Such a pity!

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  • 1.67
    あきらまる

    Completely unacceptable!

    The quality was disappointing compared to last time.

  • 5.00
    とみ55

    I'm glad I came. It was a blissful place that enriched my heart.

    This month is my birthday month, and after a car delivery meeting at a dealer in Aoyama, I checked in at 3:00 PM. I checked in at the Grand Club Lounge on the 10th floor and was delighted to receive an upgrade offer. The view from this room was also excellent. From 5:30 PM to 7:30 PM, I enjoyed the evening cocktail service available at the Grand Club Lounge on the 10th floor. Since it was a weekday, it wasn’t too crowded, allowing me to savor delicious dishes and champagne. The exceptional hospitality of this hotel's staff further enhanced my satisfaction. Back in my room, I relaxed while playing my favorite music through BOSE speakers via WiFi. During bath time, I noticed that the water quality was soft—perhaps due to Tokyo's high-quality tap water or excellent water management. The bathtub water and shower felt gentle on the skin. Additionally, there were plenty of bottled mineral waters provided without needing to purchase any from convenience stores—very convenient! I look forward to staying at this hotel again when traveling by car!

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  • 3.33
    fukufuku55

    Birthday Use

    I stayed for a birthday celebration but forgot to inform the Hotel in advance. I wonder if it would have been better if I had mentioned it beforehand. We stayed in a standard Room on the 6th floor, which is a lower floor. When I tried to have coffee and took out the mug, I found it was used with coffee stains still on it. This slightly dampened my mood, but I decided not to complain as it might make me feel worse. There were many foreign tourists and families with children staying at the Hotel. Late at night, children were running around in the hallway near our Room, but I thought it's understandable for kids to be excited and let it go. However, around 5 AM early morning, loud music started playing from the neighboring Room, which was quite frustrating. It ruined what was supposed to be an enjoyable birthday celebration for my grown-up child. That said, the breakfast buffet was absolutely delicious! Although I initially planned to file a complaint upon checkout, I ended up feeling satisfied thanks to their exceptional food offerings.

  • 4.50
    DOMPERI1961

    Used for a friend’s birthday.

    It was my first stay in a while, and overall I was satisfied and had no issues with the service. However, compared with before, the minibar items in the Room refrigerator and the amenities had been reduced. I understand this may be for environmental reasons, but it was disappointing for a top-tier Hotel. The meal at Rokuen was excellent, but it was disappointing that the Reservation note stating it was my friend’s birthday did not seem to be reflected in any way. I would like to use the restaurant again.

  • 4.67
    赤ヘル大好き

    Reliable and Secure Service

    It was my first stay in six years, and I was reassured by the consistent service. Despite being an international brand, the detailed and attentive service made me very happy. The mindfulness app was also excellent, and I’ve been using it even after returning home. I used the pool as well, which had high water clarity and felt very clean. I deducted points for the bathroom due to noticeable black stains on the showerhead in the locker room. For the guest room, I deducted points because there were no knives, forks, or plates provided. When I purchased a cake on the first floor to eat in my room, they gave me a disposable fork but no plate, which made it difficult to eat. While I'm sure guest services would have brought one if requested, I didn’t ask as it would have taken time. Of course, the cake itself was delicious. The food at The Oak Door is outstanding—the hamburger is simply amazing! It wouldn’t be an exaggeration to say that this was my main reason for staying this time. The giant burger service was also fun and entertaining. Live music added a nice touch. With more luxury international hotels opening recently, there seem to be fewer foreign guests compared to before. However, seeing all of your staff working so hard left a strong impression on me and gave me a great sense of appreciation for their efforts. It turned out to be such a fulfilling stay—I definitely want to come back again!

  • 5.00
    /ゲスト/

    The food is delicious.

    After eating in-room dining, I left a little of the French Kitchen dinner course. We were guided to a lovely seat, and the lively atmosphere with families was very nice, so next time I would like to spend more time there. The angle of the sofa in the Room was just right, and I could take a nap until the sun went down.

  • 4.20
    りっぴぃ133

    Perhaps due to the c...

    Perhaps due to the cold season, it seemed unusually quiet. Thanks to that, I was able to enjoy a peaceful and leisurely stay. However, although I had registered in advance for two women, one set of amenities clearly included men's slippers and yukata. It also seemed like there used to be towels for washing the body... It was just a matter of contacting the room staff, but compared to before, I couldn't help but feel a bit disappointed.

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