Grand Hyatt Tokyo

This was my first time using Booking. I made a last-minute request to have champagne set up in the Room so I could enjoy it with someone special, and I truly appreciate your kind support. The Room was spacious, and both the bed and sofa had a comfortable firmness and cushioning, which helped me relax. Next time, I look forward to staying on a clear day and seeing Mt. Fuji.

We stayed for two nights starting July 18, and once again had a very satisfying stay.We have stayed at various hotels in Tokyo, but when my spouse and I stay in the city, this Hotel is always one of our first choices.The main reason we choose this Hotel is the staff. Because it’s a Hotel where you have many opportunities to interact with the staff, each individual response can shape a guest’s impression. In that respect, we always feel comfortable here. The service feels very natural, and being able to enjoy our stay with peace of mind is the biggest reason we choose this Hotel.This time, the assistant manager who helped us at the restaurant left a particularly strong impression. The food was of course excellent, but even more than that, their conversation and attentiveness were natural and warm. The kind words they shared with us as a couple also stayed with us. It reminded me again that having staff like this is what makes this Hotel so appealing.We are also satisfied with the Facilities. Although some years have passed since opening, it doesn’t feel dated, and both the building and guest rooms are kept very clean. The bed was comfortable and the in-room air conditioning was pleasant, so we were able to rest well.What I especially like about the Facilities is the bathroom with a separate washing area. Having this feature also encourages us to book.The only disappointment is that items such as shampoo are wall-mounted dispensers, and the nozzles are short and difficult to use. I felt this before as well; precisely because this is a Hotel of this class, I would be happy to see improvements.Whenever we stay in Tokyo going forward, we will continue to choose it as our first option.