รีวิวและความประทับใจจากผู้เข้าพักที่ Ochiairo

Were your expectations too high?

The reviews were highly rated, and I was looking forward to staying at this luxurious traditional Japanese Ryokan with great expectations. On the day of arrival, it was unfortunately rainy, and since we had to skip our planned sightseeing, we arrived at the entrance around 14:20. Feeling a bit apologetic for being early and unsure about the parking location, we waited for someone to greet us. However, no one came out despite the heavy rain. Hesitant to step out of the car or call out from inside due to the weather, we waited for quite some time before finally calling them on the phone. When someone eventually came out, their first words were not an apology for keeping us waiting in such weather or a welcoming greeting but simply asking for my name. I was genuinely shocked—this kind of customer service is beyond my understanding. There were other instances that made it hard to consider this place as truly first-class. It felt like just an expensive accommodation without much value added emotionally. Since my expectations were high initially, it became difficult to recover from this disappointment. This experience reaffirmed in a negative way how important people are in creating a memorable stay. The building itself, room quality, large communal bathhouse facilities, and hot spring water quality were all excellent and made me glad I visited. Dinner was satisfying; however, breakfast and desserts during both meals left something to be desired. Overall evaluation: This accommodation might suit those who don't mind small details or enjoy drinking plenty of alcohol during their stay. For those who drink less frequently like myself or prefer better value-for-money options through IKYU's time-limited sales promotions—it could be barely acceptable cost-performance-wise if booked at discounted rates. For detail-oriented guests like me though—it feels overpriced; please temper your expectations accordingly. I sincerely hope that historical Ryokans like this can preserve not only their physical aspects but also inherit excellence in hospitality on a personal level moving forward!