รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Nikko Kumamoto

(จังหวัดคุมาโมโตะ/คุมาโมโตะ) [ทั้งหมด 191 ห้อง]
คะแนนรวม
4.66
ยอดเยี่ยม (238)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.70
  • สิ่งอำนวยความสะดวก
    4.62
  • การบริการลูกค้า
    4.82
  • อาหาร
    4.69
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.41
  • ความพึงพอใจ
    4.75
  • 4.83
    @Oさん

    Very satisfied!

    Worried about the impact of the July earthquake, I went to visit my parents’ grave for the first time in a while. I arrived at the Hotel a little early and planned to leave my luggage, but they kindly let me into my Room. The Room was excellent—within easy reach of downtown and with a view of Kumamoto Castle. The staff were also very courteous and helpful. After returning home, I heard there was another earthquake today with an intensity of 4… it’s concerning.

  • 5.00
    maichaco

    The hospitality was exceptional.

    Due to a typhoon, my flight was canceled, so I made a last-minute Reservation. Since the Room I reserved was fully booked, they upgraded me, and I was able to stay in a comfortable space. They also recommended nearby Italian restaurants and bars, and I truly felt their thoughtful hospitality. Kumamoto Castle is within walking distance, and my unexpected extended stay actually allowed me to enjoy Kumamoto’s local food and sightseeing. I would love to stay here again.

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  • 5.00
    旅のごりごりさん

    It was a clean, cozy Hotel.

    The Room and meals were excellent, and it was a very comfortable Hotel. The staff were also polite and helpful. Thank you very much.

  • 5.00
    youkinaうみ

    A cozy stay and a delicious breakfast.

    I stayed here for a concert in Kumamoto. When deciding where to stay in Kumamoto City, I do consider other options, but in the end I always choose this Hotel. The biggest reasons are how comfortable it is and Benkei’s breakfast. At 7:00 a.m., it was time for the breakfast I look forward to. When the elevator doors opened on the 7th floor where Benkei is located, things felt different than usual. There was a long line at the entrance—it seemed to be a group of guests from overseas. After waiting about 20 minutes, I was shown to my seat. Thanks to the courteous service from the female staff member, I stopped minding the wait and was able to enjoy a delicious meal at a relaxed pace. This is one of the Hotels I would like to stay at again.

  • 4.50
    bejaja

    I chose this hotel f...

    I chose this hotel for its great location and the spacious bathroom with a washing area, and I was pleased to have a beautiful view of Kumamoto Castle from my Room. The breakfast buffet was also delicious, making for a very comfortable stay. I will definitely stay here again. Thank you!

  • 5.00
    くるめだいがく

    This is my regular A...

    This is my regular Accommodation in Kumamoto, but this time I stayed in Room 819. The window design, which seems overly focused on inbound tourism, felt cheap and tacky. The sheer curtains were also not very practical.

  • 5.00
    おタケ

    I stayed for 3 days ...

    I stayed for 3 days and 2 nights. The front desk staff and the restaurant staff at breakfast were very pleasant and welcoming. The hotel and guest room were well cleaned, and I had a very satisfying three-day stay.

  • 5.00
    hiro3715

    The service quality is excellent.

    This time I stayed without breakfast, but everything was truly excellent, from the Room cleaning to the amenities and the front desk service. Although more foreign-owned Hotels are increasing in Japan, JAL-affiliated Hotels are reasonably priced, and the food at most of their Hotels is very delicious, so I am satisfied. I quietly think their rival might be JR-affiliated Hotels.

  • 5.00
    ろくむ

    I stayed for two nig...

    I stayed for two nights. Both the service and the Room were comfortable, and I was able to relax. The staff’s courteous service was especially impressive. The location is excellent, with an airport bus stop right in front of the Hotel, making access very convenient. From the Room, I enjoyed a beautiful view of Kumamoto Castle. With my support for the recovery in mind, I would definitely like to stay here again when visiting Kumamoto.

  • 5.00
    okaokapi

    We will definitely visit again.

    Thank you for taking care of us during our stay. It was right after the Kumamoto earthquakes, so we were anxious, but we came to Kumamoto for a family event we had been preparing for a long time. Since everyone had adjusted their schedules, we decided to go ahead and stayed at your Accommodation. This was our second stay. Once again, the Room was spotless and the staff’s service was excellent. The breakfast buffet also featured many local Kumamoto specialties, and those staying with us for the first time were very satisfied as well. Your thoughtful hospitality during such a difficult time truly moved us. With the summer festival canceled, it was quieter inside the building, which allowed us to relax and enjoy a calm stay. We would like to visit again when things have regained their lively atmosphere. The view of Kumamoto Castle from our Room was deeply memorable. Thank you very much. Please keep up the great work going forward.

  • 5.00
    Yu Chieh Ho

    Thank You for Your Support During the 2026 Kumamoto Earthquake

    Thank you very much for all your help during the recent earthquake. In such an anxious situation, your kind and attentive support was truly reassuring. I will never forget that you provided warm snacks when food was scarce, and that you helped heat the food we brought with us. Also, even though the elevator was out of service, you helped carry our heavy luggage down from the 11th floor, which was a tremendous help. I am deeply grateful for your thoughtful care and consideration. I imagine aftershocks and daily inconveniences may still be continuing. Please take good care of yourselves, and I sincerely wish you continued safety and well-being. Thank you again from the bottom of my heart.

  • 5.00
    みさりさん

    Enjoy a wonderful stay in an exceptional space.

    Seven of us stayed here while attending a medical conference in Kumamoto. We appreciated the courteous service and would stay again.

  • 4.00
    ATCQ

    Highly recommended.

    - The Room is a bit old. - The location is excellent. It’s close to the nightlife area. The airport bus stop is right in front, and there is also a taxi stand. - The staff are kind. - The breakfast (buffet) is delicious. I would like to stay here again when visiting Kumamoto. Thank you.

  • 4.67
    Maro_SVO

    Perfect for business trips to Kumamoto!

    Used for a business trip The Hotel was excellent! It’s also in a great location—right in front of Torichosuji from Kumamoto Airport. Whenever I’m on a business trip to Kumamoto, I choose this Hotel.

  • 5.00
    ポンコツ太郎さん

    Overall, the best choice.

    In July 2026, four of us stayed together in one Room as a close group of friends. From the moment we arrived, the staff were welcoming even outside the entrance, and despite the heat everyone greeted us with bright smiles and clear voices—it felt wonderful. The Room was clean with a great view, the meals were delicious, and we also enjoyed the bar that stays open late. We were so satisfied that it made us want to come back. The breakfast buffet had a wide variety and was exciting, though if I had to mention one small point, there was an egg item that wasn’t clearly labeled as raw or boiled. It was a very nice Hotel!

  • 4.00
    harerun

    The location was ver...

    The location was very convenient, and the front desk and concierge staff greeted us with wonderful smiles, which made our stay truly relaxing. A few things stood out: voices in the elevator hall and corridors echoed and could be heard clearly inside the Room; there was a loud rushing sound when guests on the floor above used the bath or shower; and the TV did not support 4K (it was during the Soccer World Cup season, so that was a bit disappointing). That said, I would like to stay here again if I have the chance. Next time, I’d love to stay in a Room with a view of Kumamoto Castle.

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  • 4.67
    ほてる一休

    Exceptionally comfortable.

    I visit Kumamoto about twice a year, but this was my first stay here. The Room didn’t feel dated at all, and the top-floor corner Room was spacious enough. With the high ceiling, it felt wonderfully open. Despite being in the city center, it was very quiet, and we could even see Kumamoto Castle from the window—an outstanding view. Since I checked in late, I considered a Hotel near the station, but choosing this place was absolutely the right decision. For breakfast I debated between the buffet and Japanese set meal on the 4th floor. I chose the Japanese option; everything was carefully prepared and delicious. Next time I’d like to try the buffet as well. I would definitely like to stay here again when I come to Kumamoto next time.

  • 4.40
    キョロニコ

    One-Night Trip to Kumamoto

    This was my first time staying here. I chose Hotel Nikko Kumamoto for a one-night stay, as I was visiting from out of town for a live concert. The guidance from the entrance to the front desk and the attentive service from the front desk staff were excellent, and it truly felt like staying at a full-service Hotel again after a long time. The entire Hotel also had an elegant fragrance, making it a very comfortable space for me. I would love to stay again if I have the opportunity.

  • 5.00
    pa95117XC

    Indoor Tranquility

    From check-in to check-out, it was very quiet despite the heavy rain, and I was able to relax without hearing a single noise. In particular, even during morning cleaning, it remained very quiet and I was able to sleep comfortably. The room was cleaned to an impeccable standard, providing a comfortable environment that truly reflected the strength of the brand.

  • 3.67
    ニャンコジイ

    The location was excellent.

    With excellent staff service, delicious meals, and a clean atmosphere, this Hotel is in a prime location near Kumamoto Castle and the arcade shopping street, making it convenient for shopping, dining, and sightseeing.

  • 3.50
    ミカ358

    Convenient location.

    The location is excellent, right in front of the limousine bus stop and Tsuruya Department Store. However, the futon was heavy and not very comfortable to sleep on. For breakfast, I tried both the buffet and Benkei; the rice porridge at Benkei was lukewarm, but everything was delicious.

  • 3.83
    ATCQ

    Nice

    It truly has the presence of a Hotel. The Facility is a bit old, but there were no issues. The staff service is consistently excellent. The location is great as well. I had breakfast on the 7th floor, and in the calm, serene atmosphere I was able to relax and enjoy my meal at an unhurried pace. You can also take a coffee to go and unwind in the garden on the same floor. Thank you very much. I recommend it.

  • 4.50
    進取のDiamond Voyager

    A landmark Hotel in Kumamoto. A refined stay with views of Kumamoto Castle.

    I stayed here for work over the holiday. Even though it was a weekend, I was able to stay at a relatively reasonable rate. The guest room had a calm atmosphere and was comfortable, but what left the strongest impression was the view of Kumamoto Castle. Seeing Kumamoto Castle from the window had a powerful presence and offered a wonderful景観 that truly felt like Kumamoto. The location is excellent, and although it is in central Kumamoto City, the Hotel itself is quiet and has the reassuring feel of a long-established Hotel. It isn’t flashy, but it has the steady reliability you’d expect from a Hotel that has been loved by locals for many years. I also had an opportunity to dine at one of the on-site banquet halls, and both the quality of the food and its taste were excellent. Banquet meals can often be fairly standard, but each dish here felt carefully prepared. While there are more new Hotels these days, this remains an iconic city Hotel in Kumamoto. It’s convenient for both sightseeing and business, and I would recommend it to anyone who wants to relax while enjoying views of Kumamoto Castle.

  • 5.00
    じんせいにどなし

    I’m satisfied.

    Every time I stay, I’m impressed by what a great Hotel it is. Highly recommended.

  • 5.00
    もんち@_@

    A Hotel you’ll want to stay at again

    My family of three stayed for one night and two days. Even while we were waiting at the front desk, a staff member came to ask our name, so check-in was smooth. Breakfast was delicious, and we were very satisfied. Overall, it was clear that all the staff were attentive, and we had a very pleasant stay. When we visit Kumamoto again, we would like to stay here again.

  • 3.83
    ｍｕｍｉｎｎ

    A convenient, classic Hotel in the heart of the city.

    I chose this Hotel because it offers parking and is located in the city center. As a OneHarmony member, I always appreciate the small perks. It was easy to go out for meals, and breakfast featured Kumamoto specialties, which was very satisfying. The front desk staff—especially at the bell desk—were very welcoming and their smiles were comforting. On the other hand, an older gentleman at the driveway had neither a greeting nor a smile... Still, overall it is a Hotel I am happy with, and I would like to stay again.

  • 5.00
    くるっぱちゃん

    Refresh and treat yourself

    It was my first solo trip to Kumamoto in a while. I chose this Hotel because I wanted a slightly luxurious getaway. During the Kumamoto Castle Marathon, I took the Shinkansen and made a same-day round trip, but this time I toured Kumamoto Castle and took a walk around Suizenji Park. It was hot. But once I arrived at the Hotel, it was so wonderful it felt like stepping into another world. I would like to choose it again next time. It was a lovely reward for myself. Thank you for your hospitality.

  • 4.67
    にうさこ

    A high-class Hotel in central Kumamoto City.

    Although it faces a busy street with tram and bus stops, the interior is a calm space where you hardly notice the traffic. Thanks to the attentive staff, I never felt uneasy about security. The lounge in the early evening was probably an exception, but it was packed with what seemed like a cheerful group of middle-aged and older men. The Room had a relaxed atmosphere and a practical layout, with convenient luggage space and storage. Compared with some time ago, I hesitated because it felt a bit pricey for a weekday Reservation, but I was satisfied with my Room’s location: it offered great views of Kumamoto Castle and looked down over the chapel and garden as well. The window-side sofa was clean-looking faux leather. The bathroom also felt refreshed in parts; having a separate washing area made it very comfortable, and I loved relaxing under the ReFa mist shower. The breakfast buffet had plenty of delicious Hotel-made dishes full of local character—I ended up eating far more than planned. Thank you for taking such good care of me. Also, being able to use the underground parking garage with in-and-out access for an additional fee (2,200 yen per night this time) is a big plus compared with baking in outdoor parking under the blazing sun.

  • 4.17
    スワンシュー

    Convenient Location

    The room was a comfortable size, and we could see Kumamoto Castle from the window. Kumamoto Castle is within walking distance, and you can also catch the bus to Kumamoto Airport right in front of the Hotel. The location is convenient for shopping and dining, which we really liked.

  • 5.00
    Shinya Y

    As usual, I enjoyed ...

    As usual, I enjoyed a leisurely breakfast. I was satisfied to be able to try Kumamoto’s local specialties. If I could head home later that day, I would have liked to relax a bit longer, but I’ll plan again next time.

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