รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Hanshin Osaka - 5หน้า

(โอซาก้า/หน้า สถานีฟุกุชิมะ (Fukushima) สาย JR Osaka Loop Line) [ทั้งหมด 290 ห้อง]
คะแนนรวม
4.17
(246)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.03
  • สิ่งอำนวยความสะดวก
    4.13
  • การบริการลูกค้า
    4.25
  • อาหาร
    4.02
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.27
  • ความพึงพอใจ
    4.24
  • 2.00
    Angelmai

    The level of the staff is too low. The neglect of regular guests in the large public bath is terrible.

    I have stayed multiple times, but the Hotel is now in a state below a Business Hotel, and most surprisingly, the quality of the staff has deteriorated significantly. They have no intention of providing customer service. Even when a guest, with lots of luggage, drops their room card at the front desk during checkout, there are plenty of staff around looking idle, and although many notice and watch the scene, not a single one, despite having nothing to do, makes a move, picks it up, speaks up, or offers help. It was a shocking sight. In the large public bath, regulars of the spa occupied a sauna meant for seven people by using multiple towels to claim territory for three spots, and then left it unattended for 40 minutes. They shouted harsh words at hotel guests they didn't like, glared at them with friends, and created an atmosphere as if telling hotel guests not to enter their home, which was terrible. Many hotel guests choose to stay because they pay money specifically for a hotel with a large public bath. Despite paying money to stay, the hotel leaves guests feeling uncomfortable, which reflects the low quality of the hotel. Overall, the decline in standards is very disappointing.

  • 2.40
    Angelmai

    Inflexible

    During a consecutive 4-day stay, I stayed at a different hotel on the second day because I went to another place. However, I stayed at this hotel on the 1st, 3rd, and 4th days. After the first night, I left my luggage with the hotel and returned in the afternoon of the third night. Although check-in was from 3 PM, it was already 1:30 PM, and since it was December 31st, I planned to go out to eat New Year's soba. I was concerned that if I checked in late at night, the hotel might automatically cancel my reservation. I requested to check in just to leave my luggage in the room, even though I wouldn't use the room until late at night. However, I was told it was impossible because the hotel uses an automatic check-in machine, and no assistance was provided. It's disappointing that even after staying for three days, they couldn't accommodate such a simple request.

  • 2.60
    Angelmai

    The quality has declined.

    I have used it many times, but I was surprised to see the overall quality drop significantly when the front desk switched to machine check-in and check-out. There was no kindness or courtesy at all, and even though there were several people at the front desk, they pretended not to notice when a guest dropped something, without picking it up or saying anything, which was disappointing. There was hardly anything in the Room, and there was only one pillow, which was uncomfortable and made it difficult to sleep. The lighting was dim, and it had completely fallen below the level of a Business Hotel, which was very disappointing. I was quite fond of this Hotel, so it is very disappointing.

  • 3.00
    makochan551

    New Year's at the Hotel

    Stayed for one night from New Year's Day. I had used the onsen spa before, but it was a bit disappointing that there was a charge for guests as well. The bath was not crowded, but breakfast time was busy, and I had to wait a bit. The hotel is quite old, so I felt the age in areas like the plumbing. I didn't see any foreign travelers, so I was able to spend a quiet time.

  • 4.60
    わたよねこ

    Comfortable.

    It has been a year since we last stayed here. The room is clean, and being able to enjoy the Onsen at any time makes for a truly happy experience. This time, an automatic check-in machine was introduced, making the process very smooth.

  • 4.20
    ありまお

    Conveniently located near the station.

    Conveniently located near the station with a limousine bus stop, access was excellent. Although it felt a bit old, I think there is a unique charm, such as the bath with Onsen water.

  • 2.83
    ドライバ

    Became mechanical.

    Previously, check-in was handled by humans, but it has changed to a touch panel. I suppose it's the trend of the times, but it gives a cold impression. The shampoo bottles in the bath area were sticky. The Onsen itself was good, but I would like the bathtub to be enlarged with renovations soon. I requested a high floor, but it was not accommodated. I would have appreciated at least some consideration, like a room on the opposite side. I clearly feel that the quality has declined compared to the last time. I wrote this strictly, but it's out of concern for the Hotel, so please understand. There is more, but I'll leave it at this.

  • 3.80
    きょうもえ

    The location is excellent.

    The location is very good, right next to Fukushima Station. I didn't use the large public bath in the building, but the bath in the room also had Onsen water, which was nice.

  • 4.83
    つつどり

    It is conveniently located right in front of Fukushima Station.

    This was my first time staying to participate in the "1 Man Ninth" event. The property is located right in front of Fukushima Station, next to Osaka Station on the Loop Line, making it very convenient to reach Osaka Castle Park Station without any transfers. The room was quite spacious and had a clean feel. The staff provided very courteous service. I rated it 4 stars because I thought it would be nice if shower caps were available for those who need them in terms of amenities. (I apologize if I just didn't notice them.) The food was also delicious. I would like to use it again.

  • 4.83
    ゴンタ8827

    I had an elegant holiday.

    The onsen was comfortable and truly relieved my fatigue. Although I hadn't stayed before because I had the impression that the building was old, when I actually stayed, it was extremely cost-effective, conveniently located near the station, and the building was wonderful. The breakfast had a variety of options and looked so delicious that I wanted to try everything. However, there was one issue. I brought a DVD recorder to watch the rest of a movie, but when I tried to attach the HDMI cable to the back of the TV, I couldn't find the port and had to give up. At other properties in the same group, such as Hankyu International and Respia Osaka, the ports are easily accessible on the side, allowing me to enjoy watching movies. I have already made another reservation, but is there any way to address this issue? Other than that, I truly enjoyed a luxurious holiday. Thank you very much.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.20
    ネノ

    Generally satisfied

    The room has individual air conditioning control. The bath provides Onsen water, which is very satisfying. There are convenience stores and other shops nearby, and there's also a Tully's, so you won't have trouble with breakfast. There are no amenities like lotion or emulsion, so you need to bring your own. The pillow is two-layered with beads and cotton, which felt firm. Considering the price and location, I was generally satisfied.

  • 4.50
    netxboat

    Hatsu, Hanshin Hotel

    Stayed for the first time Close to Osaka Station, high floor with a good view, very satisfied. Nakanoshima Museum and Umeda are within walking distance. In the Kanto area, the Hanshin Group is not very familiar, but it was a nice hidden gem of a hotel. The facility is a bit old, and it would have been better if the amenities were a bit more abundant.

  • 2.50
    デコピン1967

    Not quite

    When I requested a slight early check-in, I was charged an additional fee of 1000 yen per hour. Also, despite being advertised as an Onsen, there was no large public bath, only a spa facility with an extra charge. I was very disappointed as I had high expectations for my stay in Osaka.

  • 3.33
    kohjihonda27

    The decline in the level of Japan is clearly reflected in the response of the front desk staff, which is interesting.

  • 5.00
    @旅道

    For use during a business trip to Osaka.

    The hotel was conveniently located, allowing for a quicker walk to the Umeda Sky Building rather than waiting for a train at Fukushima Station. It was also close to Fukushima Station, making it convenient for train use. The room's bath provided onsen water, allowing guests to enjoy the hot spring source, and there was a large public bath with a sauna on the 7th floor for an additional fee (800 yen for guests), making it a great place to enjoy the night. The breakfast buffet was included, offering a wide variety of dishes to enjoy. One minor issue was that the feeding staff did not yield the passage, causing guests to wait and step aside, which was a bit disappointing. The lobby staff provided accurate check-in and check-out guidance, kindly directed us to the Umeda Sky Building, and lent us mobile charging equipment, showing their kindness. Additionally, the staff at the large public bath were courteous and pleasant. The room: A semi-double room was simple with the necessary minimum. It included an air purifier, hot water pot, refrigerator, and deodorant spray. Amenities: Guests could take the necessary amount from the lobby, including coffee, tea, razors, toothbrushes, and brushes. I would like to use it again when on a business trip to Osaka.

  • 5.00
    七衛門

    Thank you for storin...

    Thank you for storing our luggage before check-in. Although we checked in later than the scheduled time we had reported, the process was smooth and we appreciated it. If we win, we will be in your care again during the fan appreciation period. We look forward to our next stay.

  • 4.17
    けいこつる

    Spa use is recommended.

    Stayed after a long time, used it for an event at Symphony Hall. The large public bath, available for an additional fee (depending on the stay plan), was comfortable. My last stay was over 10 years ago, but the room and other areas were well-cleaned with no issues. The location is next to the station, so there are no problems unless the weather is extremely bad! I used the dinner buffet for one day. It might be good for those who want an all-you-can-drink option. Overall, it is highly recommended for those who do not seek the latest facilities in the room. Thank you for taking care of us.

  • 1.40
    物言う馬主

    Worth the price

    Facilities that match the price, I would like it to be a Hotel where Japanese is smoothly understood since it is in Japan. I don't know if the hot water is from a genuine hot spring.

  • 4.50
    ねこサムライ

    It was an accommodation with good cost performance.

    Within walking distance from Osaka Station. The service was very good, and the meals were satisfying. I used the early bird discount, so I think I was able to stay at a reasonable price. I would like to stay here again when I visit Osaka.

  • 4.33
    J/M

    Great value for money

    The room was spacious and soundproof, making it a splendid hotel where I could stay comfortably. The location is also good, making it a very cost-effective hotel. I will choose this hotel again in the future.

  • 4.17
    路地裏の旅人

    Hotel

    Number one cost performance in the Umeda area. The taste of the Japanese breakfast was quite good. I can recommend it.

ดูรีวิวของผู้ใช้
Yahoo!トラベル ร่วมกัน

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น