รีวิวและความประทับใจจากผู้เข้าพักที่ Nagoya Kanko Hotel

(จังหวัดไอจิ/เดินจากทางออก 8 สถานีฟุชิมิ (นาโกย่า) เพียง 2 นาที) [ทั้งหมด 257 ห้อง]
คะแนนรวม
4.59
ยอดเยี่ยม (292)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.61
  • สิ่งอำนวยความสะดวก
    4.62
  • การบริการลูกค้า
    4.69
  • อาหาร
    4.54
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.39
  • ความพึงพอใจ
    4.65
2.33
コアラ饅頭

Espacio Usage

I stayed at Espacio. After arrival, I used the lounge, but it was average. I had high expectations due to good reviews, but the hot meals were not warm despite the plates being heated. The food was dry and not very tasty, possibly because there were few users. What stood out most was that two staff members were chatting enthusiastically and seemed to be having a great time—more so than any of the 2-3 groups using the lounge. Although they faced forward and spoke in loud whispers, they did nothing but stand and chat during our stay there. Another staff member eventually came to clear plates, but those two left me wondering about their role. Their voices were distracting; perhaps they could chat in a back room instead. When I asked if the soda water was unsweetened, I received a response of "Soda is soda." Even when rephrasing my question about whether it contained sugar or if it was sweetened, they didn’t understand until another staff member stepped in to assist me. For a four-star hotel lounge experience, this became amusing after a while. The turndown service staff was friendly and worked hard but focused excessively on making sharp corners on sheets without clearing or replacing used glasses before leaving—a bit inconvenient. For breakfast, I chose oden; however, it was overcooked and too firm. The bathroom is spacious and user-friendly; however, although it's described as separate bath and toilet areas, it's just divided within one room—making it inconvenient as one person’s bath use prevents toilet access for others. The room itself is spacious and functional but unremarkable overall—neither particularly good nor bad—and offers an ordinary view. Overall impression: just average throughout.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า1
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ2
  • 14/4/2025~
  • 2 คน 1 ห้อง
  • Espacio Deluxe Twin
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Nagoya Kanko Hotel Espacio Floor. We sincerely apologize for the inconvenience and discomfort caused by the lack of attentiveness in our staff's attitude, customer service, and their approach during lounge use and turndown service, which resulted in failing to provide you with high-quality service to your satisfaction. Additionally, we deeply regret that issues with the preparation and presentation of our cuisine led to dissatisfaction and an unpleasant experience for you. We take your feedback very seriously. We deeply reflect on this matter and will ensure thorough employee training to prevent such occurrences in the future while striving to provide services that meet your expectations. We kindly ask for your understanding and forgiveness.

ดูรีวิวทั้งหมดของNagoya Kanko Hotel