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Espacio Usage

I stayed at Espacio. After arrival, I used the lounge, but it was average. I had high expectations due to good reviews, but the hot meals were not warm despite the plates being heated. The food was dry and not very tasty, possibly because there were few users. What stood out most was that two staff members were chatting enthusiastically and seemed to be having a great time—more so than any of the 2-3 groups using the lounge. Although they faced forward and spoke in loud whispers, they did nothing but stand and chat during our stay there. Another staff member eventually came to clear plates, but those two left me wondering about their role. Their voices were distracting; perhaps they could chat in a back room instead. When I asked if the soda water was unsweetened, I received a response of "Soda is soda." Even when rephrasing my question about whether it contained sugar or if it was sweetened, they didn’t understand until another staff member stepped in to assist me. For a four-star hotel lounge experience, this became amusing after a while. The turndown service staff was friendly and worked hard but focused excessively on making sharp corners on sheets without clearing or replacing used glasses before leaving—a bit inconvenient. For breakfast, I chose oden; however, it was overcooked and too firm. The bathroom is spacious and user-friendly; however, although it's described as separate bath and toilet areas, it's just divided within one room—making it inconvenient as one person’s bath use prevents toilet access for others. The room itself is spacious and functional but unremarkable overall—neither particularly good nor bad—and offers an ordinary view. Overall impression: just average throughout.