รีวิวและความประทับใจจากผู้เข้าพักที่ Yokohama Grand Intercontinental Hotel

(จังหวัดคานากาว่า/โยโกฮามะ・มินาโตะมิไร) [ทั้งหมด 594 ห้อง]
คะแนนรวม
4.22
ดี (219)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.29
  • สิ่งอำนวยความสะดวก
    4.20
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.35
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.00
  • ความพึงพอใจ
    4.25
4.33
ピンクの君

The service and meals were very satisfying.

Although it is a nice Hotel, it was disappointing to see signs of aging, such as fraying on the shades and chair seats in the club lounge. Therefore, I rated the Facility as "3". At the restaurant, I had a pleasant time engaging in lively conversations with the staff. However, it was unfortunate that using the club lounge during checkout backfired, leading to some misunderstandings and resulting in a loss of time. Therefore, while I was satisfied with the hospitality, I rated the service as "4". Overall, I rated my satisfaction as "4". I hope this is helpful.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า4
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4
  • 26/11/2024～
  • 2 คน 1 ห้อง
  • 2 Single Club Premium Harbor View Shower Booth Non-Smoking
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Pink no Kimi, Thank you very much for staying at the Yokohama Grand Intercontinental Hotel. We sincerely apologize for not meeting your expectations regarding the facilities and equipment in the club lounge. We deeply regret any discomfort caused by the noticeable wear and tear on items such as shades and chair seats. We take your feedback seriously and will promptly consider repairs and renovations to ensure a comfortable space. We are delighted to hear that you enjoyed your time at the restaurant. It is wonderful to know that you had a pleasant time engaging in conversation with our staff. However, we apologize once again for the inconvenience caused by the use of the club lounge during your checkout, which resulted in a loss of your time. We deeply regret any trouble this may have caused you. We are honored to know that you were satisfied with our customer service. Your kind words are a great encouragement to all our staff. Thank you very much for your valuable feedback. We take your opinions seriously and will strive to improve our facilities and services to create a hotel that satisfies our guests even more. We will continue to work on enhancing our services to ensure that our hotel remains a place of satisfaction for our guests. We sincerely look forward to welcoming you again. Accommodation Manager Yokohama Grand Intercontinental Hotel

ดูรีวิวทั้งหมดของYokohama Grand Intercontinental Hotel