Yokohama Grand Intercontinental Hotel 투숙객 리뷰 및 후기

시설에서의 답장

Dear Pink no Kimi, Thank you very much for staying at the Yokohama Grand Intercontinental Hotel. We sincerely apologize for not meeting your expectations regarding the facilities and equipment in the club lounge. We deeply regret any discomfort caused by the noticeable wear and tear on items such as shades and chair seats. We take your feedback seriously and will promptly consider repairs and renovations to ensure a comfortable space. We are delighted to hear that you enjoyed your time at the restaurant. It is wonderful to know that you had a pleasant time engaging in conversation with our staff. However, we apologize once again for the inconvenience caused by the use of the club lounge during your checkout, which resulted in a loss of your time. We deeply regret any trouble this may have caused you. We are honored to know that you were satisfied with our customer service. Your kind words are a great encouragement to all our staff. Thank you very much for your valuable feedback. We take your opinions seriously and will strive to improve our facilities and services to create a hotel that satisfies our guests even more. We will continue to work on enhancing our services to ensure that our hotel remains a place of satisfaction for our guests. We sincerely look forward to welcoming you again. Accommodation Manager Yokohama Grand Intercontinental Hotel