Seluruh negara × Penilaian perkhidmatan pelanggan yang tinggi di Hotel·penginapan gaya Jepun - 62Halaman

I stayed here again following last year. From check-in, the staff welcomed me with friendly, familiar service. I accidentally left my music player behind the bedding, but they called me and kindly arranged to send it back. Thank you very much.

Perhaps because there was availability on a weekday, they upgraded us to a larger Room. We were very satisfied with the open, airy Room and the mountain views from the large windows in our corner Room. The meals were all delicious, with plenty of dishes, and we left completely full. It was our first time trying venison—it was tender and excellent. The bath and the entire property were clean and very pleasant.

The staff struck just the right balance, and both the meals and the soothing hot spring were wonderful. It was a fantastic free-flowing bath with no chlorine smell. We enjoyed an affordable stay, drank plenty of beer, and were treated to Shuttle Service by car—truly a luxurious time. Thank you very much.

We stayed as a family of three. Free parking is available. The Room was spacious, so we could relax comfortably. The Room, bathroom, and toilet were all large and clean. It was helpful that they lent us a phone charger and an extension cord. There are also restaurants and a drugstore near the Hotel, which was convenient. We would like to stay again if we have the chance. One downside was that the entrance door opens inward, so it was a bit difficult to get in and out when shoes were in the way, but the staff were kind and the service was great, so I give it 5 stars.

The meals were absolutely delicious—everything from the sashimi to the grilled fish. The pudding served at breakfast was especially tasty. The Room was also wonderful, and the view of nothing but the ocean right in front of you was amazing! It was nice to hear the sound of the waves, too. The staff were friendly and approachable, and we truly had a fun, relaxing stay.

The oyster gratin and other seafood dishes were outstanding. We would love to stay with you again.

I stayed at the Kahala Hotel for my birthday—it had been on my wish list for a long time, and choosing this Hotel was absolutely the right decision. I’ve stayed at many Hotels, but I felt the warmth of the staff here was truly number one. From start to finish, I could really sense the Hawaiian-born spirit of hospitality and felt completely at ease throughout my stay. Of course, the Room was also outstanding and incredibly relaxing. Now I understand why so many guests return again and again. Thank you so much for all your thoughtful care. I will definitely be back!!

Thank you for taking care of me during my stay in Kyoto. Once again, I was able to relax both body and mind and head home feeling refreshed. As always, I felt at ease thanks to your consistently high-quality service. This is a special stay as a reward to myself every few months. I look forward to staying with you again. I’ll do my best until my next stay.

I stayed here during my first trip back home in a while, and I was very satisfied. I usually eat out, but this time I dined at the Hotel’s restaurant, which offered a wide variety of high-quality options, and I really enjoyed the meals. I plan to make this my regular Accommodation from now on.

Directly connected to Shin-Urayasu Station, and even when we arrived around 1:00 p.m., the front desk smoothly stored our luggage. With Atre and AEON nearby, it’s convenient to grab a meal or do some shopping before check-in. The guest room offered great views through the large windows, and the glass-walled bathroom made the space feel especially open. Being able to enjoy the outside scenery from the bathtub felt like a luxurious touch. The TV was placed at the foot of the bed, making it easy to watch while relaxing. We also visited the bar on the 22nd floor; the night view from the counter seats was beautiful, and it was a calm place to unwind. The parking lot is underground, and guests can use it for just under JPY 3,000 per night. It seems there is also a Plan that allows you to keep your car parked for a while after check-out, which should be convenient for those traveling by car.

The bathroom and toilet were separate, and the view of Kobe’s downtown from the bath made it feel like a semi-open-air bath—it was truly wonderful! There was no noise at all, so it was very quiet and I could relax comfortably. Breakfast was on the top floor with an amazing view, and I felt great lounging on the stylish sofas! The Chinese rice porridge was delicious, and I was happy there were lots of side dishes to go with it. Having roast beef in the morning also felt luxurious—absolutely fantastic. With direct access from the station and an affordable supermarket right below the Hotel, everything was convenient and comfortable.

The room was clean, spacious, and very comfortable. The location is fantastic and very close to the railway station.

The food quality is exceptional—everything we tried was truly delicious. The breakfast buffet is not only tasty, but the staff also keep it clean and well organized at all times, so you can enjoy it comfortably. The Room facilities are not brand-new, but everything—including the bathrooms—is thoroughly cleaned, making for a comfortable stay. From the doorman onward, many of the staff are incredibly kind and greet you with warm smiles, which makes you feel welcome. Rather than staying just to visit a theme park, this is a Hotel that makes you want to stay simply because you want to stay at Hotel Okura—a place full of heartfelt hospitality.

A family trip to celebrate my father’s 77th birthday. The all-inclusive plan was the deciding factor, as everyone could relax and enjoy activities, food, and drinks without worrying. The building is old, but the interior is clean and stylish. We stayed in a suite, which was spacious with beds, a Japanese-style room, and a living area—perfect for stretching out and relaxing. All the staff were kind and pleasant, making our stay very comfortable. On our way out, someone at the front desk took a photo for us—thank you very much.

We were able to fully enjoy the Onsen in the annex and relax with a leisurely dinner of creative Japanese cuisine. The amenities were well stocked, and there were also activities such as a kids’ playroom, fireworks, and stargazing, making it a family-friendly Accommodation. It would be even better if there were a private dog run.

We stayed for one night and two days as a group of women. As Diamond members, we received many perks, and we were especially surprised that sparkling wine was available as a welcome drink. The Room had a ReFa hair dryer, which I used for the first time—and now I’m even considering buying one myself. The location was excellent for sightseeing and local dining, and the staff’s hospitality was truly pleasant. One small disappointment was that the shower in the Room felt like it had low water flow; I thought a bit more flow might improve the water pressure. Other than that, we were very satisfied, and I would definitely stay again when visiting Kumamoto. Go Kumamoto—we’re cheering for you!

The meals, the Room, and every other space were all wonderfully comfortable and relaxing. There was a great selection of books—many older titles in a variety of bindings, as well as plenty of new ones—so for a book lover like me, it felt like heaven. We were three women traveling together, and at night we didn’t even talk—we each quietly read our own books until we fell asleep. It was the best time. Next time, I’d love to do a Multiple Night Stay and fully immerse myself in reading, so I’d be happy if prices don’t go up too much or if there’s a good-value Multiple Night Stay Plan! The food was also delicious, and the Onsen Facility was excellent: non-slip flooring in the large public bath, a stone sauna, and private Onsen baths. The staff were also very kind and welcoming with warm smiles. Thank you very much.

I chose this Accommodation because I wanted to visit Mihama Beach and it was conveniently located, but I was amazed by the incredible hospitality. The proprietress was like sunshine, and all the other staff were so pleasant—truly a wonderful Accommodation. The young woman who served dinner even picked up on our small conversation and celebrated my husband’s birthday, which we hadn’t mentioned. The Room cushions were unbelievably thick and fluffy—so much so that I almost hesitated to sit on them. Since I was traveling with my elderly father, they were very considerate of him, and he was in great spirits as well. This is the first time I’ve experienced such a warm Accommodation. Thank you very much!

I’ve stayed at several pet-friendly hotels before, but this one was the best. The in-room dining was especially comfortable because the main Room and dining area are separated, so we didn’t have to rush to tidy up, and food odors didn’t linger in the Room. Since it comes with a private garden, our dogs were happy to go outside. The pet amenities were so well stocked that we never felt inconvenienced. The open-air Onsen bath in the Room had excellent water quality, and our dog and family took turns enjoying it many times. Dinner was delicious across the board—so lavish that light eaters might not be able to finish it all. For drinks at dinner, we were told we needed to go back and forth to the second-floor lounge, which was a bit inconvenient during the meal, but it’s all-you-can-drink. Draft beer was included too, which was fantastic. Thank you very much!

I was truly impressed by the warm hospitality and smiles of all the staff, as well as their clear and courteous explanations. The meals were absolutely delicious, and we were very satisfied. The riverside open-air bath was wonderfully soothing, and we were able to spend meaningful time with our family. Thank you very much. We would love to stay with you again someday.