전국 × 고객 서비스 평가가 높은 호텔·료칸 - 62페이지

The staff struck just the right balance, and both the meals and the soothing hot spring were wonderful. It was a fantastic free-flowing bath with no chlorine smell. We enjoyed an affordable stay, drank plenty of beer, and were treated to Shuttle Service by car—truly a luxurious time. Thank you very much.

We stayed as a family of three. Free parking is available. The Room was spacious, so we could relax comfortably. The Room, bathroom, and toilet were all large and clean. It was helpful that they lent us a phone charger and an extension cord. There are also restaurants and a drugstore near the Hotel, which was convenient. We would like to stay again if we have the chance. One downside was that the entrance door opens inward, so it was a bit difficult to get in and out when shoes were in the way, but the staff were kind and the service was great, so I give it 5 stars.

Thank you for taking care of us again this year, following last year. I was impressed by the efficient service of the front desk team and every staff member we encountered. The warm, pleasant hospitality in the dining area made our experience even better, and we truly enjoyed the delicious meals. We would be delighted to visit again next year. I believe this is a Hotel with outstanding hospitality. Thank you very much.

This was our first stay. On the way into the Hotel, the sound of the wind chimes felt refreshingly cool and lovely. The moment we stepped inside, the water terrace spread out before us, and my daughter and I couldn’t help exclaiming, “So beautiful!” We stayed in a Premium Room. The Room was very clean, and my daughter was thrilled with the ReFa hair dryer and shower (laughs). The Onsen in the Room is fed directly from the source, so it felt wonderful—I ended up soaking twice, morning and night. As it was to celebrate my birthday, you prepared a lovely towel-cake display and even gave us chocolates, making it a truly memorable trip. We booked a Plan with breakfast and dinner included; each dish in the dinner course was carefully plated and a delight to enjoy with our eyes as well. We were also very satisfied that drinks were available freely. In particular, the champagne we had upon arrival was incredibly delicious! This has become one of the Hotels we would definitely like to stay at again if we have another opportunity. Thank you for taking care of us for our one-night stay.

For nearly 25 years, I have been in your care, and even as more attractive Accommodation options have appeared in Kagoshima, Shiroyama remains in a class of its own—its presence in Kagoshima is unchanged. Holding weddings, funerals, and events at Shiroyama, and staying at Shiroyama when visiting Kagoshima, feels like a point of pride and status for local residents (and people across the prefecture). You provided a truly special time in every respect.

We felt the thoughtful attention in our Room and at the restaurant, and my wife and I were able to enjoy a wonderful birthday. The Facility had the charm of a classic Hotel while offering the comfort of a Resort Hotel, and we thoroughly enjoyed the Onsen at Atagokan. If we have another chance to visit Karuizawa, we would love to stay again.

We were able to fully enjoy the Onsen in the annex and relax with a leisurely dinner of creative Japanese cuisine. The amenities were well stocked, and there were also activities such as a kids’ playroom, fireworks, and stargazing, making it a family-friendly Accommodation. It would be even better if there were a private dog run.

I stay here almost every month for regular errands. They have all the amenities, Facilities, and services you need for travel—truly a long-established Hotel. By chance, Kuyoan was fully booked at Saturday dinner time. Since I was traveling solo, I took a seat at the bar counter, and it was surprisingly comfortable. It’s actually relaxing and recommended for solo guests. However, it was truly disappointing to see that several à la carte items—once flawlessly complete at the time of the reopening—have disappeared from some of the less in-demand meals.

I booked this on short notice during an unexpected day off, hoping to take my grandchild to the beach. We arrived around 10:00, and thanks to the front desk staff’s courteous guidance, we were able to park smoothly and proceed through check-in procedures, changing clothes, and luggage storage without any stress. Within an hour, we were already relaxing on the beach. That day, due to Typhoon No. 10, the waves became quite high and swimming was prohibited from 14:00. Even so, with its excellent oceanfront location—and since we could enjoy the pool and park until check-in—my grandchild stayed entertained and was very satisfied. As for the Room, we were upgraded, and through the wide horizontal window we fully enjoyed the privileged feeling of being right on the oceanfront. The staff were pleasant throughout, making it a very comfortable one-night stay.

This was my 8th stay at the FAUCHON Hotel Kyoto—my absolute favorite in Kyoto, which I love so much. I was visiting Kyoto for a friend’s grand opening celebration, and at the perfect time I received a birthday coupon from the FAUCHON spa. So I decided, “Let’s treat myself to a special birthday FAUCHON hotel stay!” I planned it with excitement—booking the towel cake I’d seen on Instagram and in Reviews on IKYU.com for the first time, along with the spa’s pink bubble bath that had made me unbelievably happy before. It was my third time staying in an East Higashiyama-view FAUCHON Suite, but the sofa and table layout had changed. The moment I entered the room, I couldn’t help cheering at how adorable the towel cake was—I took tons of photos and enjoyed it to the fullest! The handwritten “Happy Birthday” message on my key card, and the illustrated birthday card placed with the towel cake, became precious keepsakes that I brought home as treasured memories. The cute hand-drawn illustrations on both the full-length mirror and bathroom mirror also made me feel endlessly happy every time I saw them. I’m truly glad I chose to spend my birthday hotel stay in a FAUCHON Suite! Since my Plan included lounge access, I spaced it out from my spa appointment and enjoyed an early dinner and drinks. Along with my favorite champagne and umeshu, after enjoying the Shigaraki-ware bathtub in my room once, I topped up fluids and sugar with cola and sweets before heading to the spa. Even for the pink bubble bath at the spa—which I had been looking forward to so much—they prepared another towel cake with a heart. After having my tired feet massaged, I returned straight to my bed in the room and instantly fell asleep—I was blissfully happy beyond words. The next morning, I woke naturally before 4:00 a.m., watched dawn during magic hour, wrote myself a birthday card using one of the room postcards (and mailed it at a postbox at the end of my trip), enjoyed tea and coffee, and savored that Higashiyama view from by-the-window table. The steamed breakfast served in bamboo steamers at restaurant breakfast, as well as a birthday message cake after checkout—and even iced tea brewed by Grandy Master—everything was delicious. It was simply amazing. After buying souvenirs, even tag message attached to tote bag when they stored luggage were adorable too. Until leaving The FAUCHON Hotel Kyoto at last , this is best lingering feeling remained; It was best-ever FAUCHON hotel stay of mine! Thank you so much for such an overwhelmingly happiness-filled time!

I chose this Accommodation because I wanted to visit Mihama Beach and it was conveniently located, but I was amazed by the incredible hospitality. The proprietress was like sunshine, and all the other staff were so pleasant—truly a wonderful Accommodation. The young woman who served dinner even picked up on our small conversation and celebrated my husband’s birthday, which we hadn’t mentioned. The Room cushions were unbelievably thick and fluffy—so much so that I almost hesitated to sit on them. Since I was traveling with my elderly father, they were very considerate of him, and he was in great spirits as well. This is the first time I’ve experienced such a warm Accommodation. Thank you very much!

I’ve stayed at several pet-friendly hotels before, but this one was the best. The in-room dining was especially comfortable because the main Room and dining area are separated, so we didn’t have to rush to tidy up, and food odors didn’t linger in the Room. Since it comes with a private garden, our dogs were happy to go outside. The pet amenities were so well stocked that we never felt inconvenienced. The open-air Onsen bath in the Room had excellent water quality, and our dog and family took turns enjoying it many times. Dinner was delicious across the board—so lavish that light eaters might not be able to finish it all. For drinks at dinner, we were told we needed to go back and forth to the second-floor lounge, which was a bit inconvenient during the meal, but it’s all-you-can-drink. Draft beer was included too, which was fantastic. Thank you very much!

The location was very convenient, close to every station, which was a great help. The Accommodation was clean, and the Room amenities were well stocked. The toiletries were also easy to use. Check-in and check-out can be done either at the front desk or via a machine, so everything is smooth. The elevator requires a guest card to access the upper floors, which provides good security. I had a very pleasant stay—thank you very much.

I was truly impressed by the warm hospitality and smiles of all the staff, as well as their clear and courteous explanations. The meals were absolutely delicious, and we were very satisfied. The riverside open-air bath was wonderfully soothing, and we were able to spend meaningful time with our family. Thank you very much. We would love to stay with you again someday.

On my first trip to Shizuoka, I chose Privé because it’s close to the station, and I was very satisfied. It’s truly near Shizuoka Station, and even after checkout they kindly stored my luggage, so I could pick it up without rushing for my return Shinkansen. Above all, the spa was wonderful; as a woman, I was delighted that Re products and cleansing items were fully provided, and after returning from the bath to the Room, I couldn’t stop praising it to my husband. Of course, I went to the spa again in the morning. Thank you for a lovely stay. I’ll definitely use your Accommodation again when I visit Shizuoka—and I’ll recommend it too.

This was our second stay since last year. We were impressed last year as well, but this year we truly enjoyed an even more relaxing time thanks to the wonderful hospitality of the staff. Of course, the cuisine was also top-class Kyoto kaiseki! We will be back again next year during the Obon holidays. We are truly grateful.

It was our first time staying near Toyama Station, and we stayed as a family. There were three women, but the Room was spacious enough, and it was great to have a facial steamer and massage equipment in the Room, as well as amenities like a choice of shampoo we liked. The location was excellent too. We booked a Plan that included parking, and even though we went in and out several times, they provided us with tickets accordingly, which was very helpful. When we visit Toyama again, we would definitely like to stay here again.

The Room ambiance, the meals, and the hospitality of the staff—everything was absolutely satisfying. In particular, the dinner tableware and presentation felt wonderfully special and made us feel truly pampered. We also booked an aroma massage, and we were very pleased with the therapist’s professional service (playing soothing music in our Room and carefully explaining each oil’s benefits).

I always stay here when attending a show. Even though it was a morning performance, I was able to store my luggage in a locker, which was very helpful. My friend and I enjoyed a late lunch buffet at Ensemble. The space was spacious, with a wide variety of dishes, and we were very satisfied. Perhaps because it is the Hotel’s 100th anniversary, there were also menu items from the former Takarazuka Hotel, and everything was delicious. The Room is compact, but has a lovely atmosphere and was very comfortable. All of the staff were extremely pleasant and kindly assisted us, which we truly appreciated. I will definitely stay again.

I had only known Hotel Okura Kobe, but since this was my first trip to Hakata, I chose Hotel Okura Fukuoka. The service and housekeeping were excellent, and access from the Shinkansen station was easy to understand and very convenient. As someone unfamiliar with the area, I truly appreciate the female staff member who kindly showed me on a map where to find delicious ramen and answered my questions with a smile. It immediately put me at ease, and I felt glad I made this Reservation. I couldn’t stop by the basement brewery due to time constraints, but a male staff member also kindly informed me that I could buy beer at the shop. Having stayed at inexpensive Business Hotels near stations before, I was reminded how valuable local tips and guidance gained through genuine conversation can be—and how they become part of your travel memories. To everyone at Hotel Okura Fukuoka, thank you for giving me such wonderful memories.