Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 62Page Number

The location is excellent—close to the station, with restaurants and convenience stores nearby. However, if it’s your first time, the parking area may be a bit hard to find. Guests who are very particular may feel dissatisfied. The staff were kind and helpful, which was great. I would like to stay here again.

My mother and I stayed here together. Each dish was truly delicious, and we were also delighted by the beautiful tableware, which we were told is sourced from various parts of Kyushu—making it a feast for the eyes as well. With the open-air bath surrounded by nature and the bath in our Room, we were able to relax to our heart’s content and enjoy an exceptional time. We loved the in-room bath so much that no matter how many times we used it, it never felt like enough. The Room was clean and very comfortable. This Accommodation offers outstanding comfort. We would love to stay again.

We stayed in a suite. We were very satisfied with the size of the Room and the terrace, and the peaceful rural view was truly soothing. We could also see the stars clearly at night. We enjoyed the welcome drink and sweets, which raised our expectations for dinner—and they did not disappoint. The course meal served in our Room was wonderful, with the staff kindly explaining each dish, and even the chef came to greet us in person. Everything looked beautiful, but it tasted exactly as amazing as we hoped—perhaps even better. I ate each dish in genuine amazement. It made me wish we could casually enjoy this cuisine nearby whenever we wanted. As for dessert at dinner, we were surprised by both the canelé and the chocolate—the canelé for its delicious flavor, and the chocolate for its unique texture! It’s not hard; there’s something special inside. I truly hope you’ll try it. Breakfast was very filling. The egg dish was so luxurious that I couldn’t help blurting out “Wow!” I felt happy thinking, “I ate so many vegetables!” The bread was homemade and delicious, and they kindly wrapped up what we couldn’t finish to take with us. With meals like this included, we looked at each other as a family and said how unbelievably affordable this Accommodation Fee felt. We were also happy to purchase a lovely wood plate as a souvenir—it made for a wonderful stay overall. Thanks to the warm hospitality of all the staff, it became a trip where we lost track of time, and meeting the chef’s kind personality as well made us deeply grateful for such delicious food and such special moments. Thank you very much for taking such great care of us.

We really enjoyed our stay at this unique, local pension. Everything was exactly as described. The meals were the highlight of our stay. The owner is a very kind and friendly lady, and we truly appreciated her warm welcome. One minor note for guests traveling with large luggage: there is no elevator, so please pack light if possible.

All staff greeted us cheerfully, the guidance was courteous, and they even helped direct cars in the parking lot. The Accommodation was spotless and offered outstanding hospitality. Above all, the open-air bath was spacious, clean, and wonderful—it really helped us unwind. It was a shame we couldn’t go out onto the terrace due to bad weather, but we’d love to visit again on a sunny day. Thank you very much!!

We stayed here on a family trip. The Japanese meals were delicious, and even after eating a lot, we didn’t feel heavy. The white rice was especially excellent. The Room was quiet and very relaxing, and since we could use the private bath as much as we wanted depending on the time slot, it felt like a great deal to stay at such a wonderful Ryokan—we were very satisfied.

It was a simple, lovely, spacious Room. My child was very happy as well. Just one thing: the walls were thin, and the guests in the next Room were noisy until late at night, so we couldn’t sleep. I suppose that may be a downside of being able to accommodate many people. We would appreciate it if you could consider some soundproofing measures. Overall, our stay was excellent, and the staff were very considerate, so we would like to stay again.

I stayed here again following last year. From check-in, the staff welcomed me with friendly, familiar service. I accidentally left my music player behind the bedding, but they called me and kindly arranged to send it back. Thank you very much.

Perhaps because there was availability on a weekday, they upgraded us to a larger Room. We were very satisfied with the open, airy Room and the mountain views from the large windows in our corner Room. The meals were all delicious, with plenty of dishes, and we left completely full. It was our first time trying venison—it was tender and excellent. The bath and the entire property were clean and very pleasant.

The staff struck just the right balance, and both the meals and the soothing hot spring were wonderful. It was a fantastic free-flowing bath with no chlorine smell. We enjoyed an affordable stay, drank plenty of beer, and were treated to Shuttle Service by car—truly a luxurious time. Thank you very much.

We stayed as a family of three. Free parking is available. The Room was spacious, so we could relax comfortably. The Room, bathroom, and toilet were all large and clean. It was helpful that they lent us a phone charger and an extension cord. There are also restaurants and a drugstore near the Hotel, which was convenient. We would like to stay again if we have the chance. One downside was that the entrance door opens inward, so it was a bit difficult to get in and out when shoes were in the way, but the staff were kind and the service was great, so I give it 5 stars.

The meals were absolutely delicious—everything from the sashimi to the grilled fish. The pudding served at breakfast was especially tasty. The Room was also wonderful, and the view of nothing but the ocean right in front of you was amazing! It was nice to hear the sound of the waves, too. The staff were friendly and approachable, and we truly had a fun, relaxing stay.

I stayed for one night and two days to celebrate both my mother’s birthday and mine. At afternoon tea, you kindly wished us a happy birthday and showed such warm consideration. At the spa, you provided a quad cane for my mother, who feels unsteady on her feet, and even moved our locker closer to the bathing area—your thoughtful attention to detail truly moved me. We had Japanese cuisine for both dinner and breakfast, and everything was delicious. Although this is an international Hotel, we felt authentic Japanese hospitality throughout. You also took wonderful commemorative photos of my mother and me for our birthdays, which became a precious memory. Lastly, the malasada we enjoyed at afternoon tea was so delicious that I made a special request to have it again at breakfast. You kindly accommodated us, and I was able to enjoy it to the very end with no regrets (lol). Thank you! Thanks to the care shown by all staff members, it was an extremely satisfying stay. I would love to visit again with my mother.

I stayed here during my first trip back home in a while, and I was very satisfied. I usually eat out, but this time I dined at the Hotel’s restaurant, which offered a wide variety of high-quality options, and I really enjoyed the meals. I plan to make this my regular Accommodation from now on.

Directly connected to Shin-Urayasu Station, and even when we arrived around 1:00 p.m., the front desk smoothly stored our luggage. With Atre and AEON nearby, it’s convenient to grab a meal or do some shopping before check-in. The guest room offered great views through the large windows, and the glass-walled bathroom made the space feel especially open. Being able to enjoy the outside scenery from the bathtub felt like a luxurious touch. The TV was placed at the foot of the bed, making it easy to watch while relaxing. We also visited the bar on the 22nd floor; the night view from the counter seats was beautiful, and it was a calm place to unwind. The parking lot is underground, and guests can use it for just under JPY 3,000 per night. It seems there is also a Plan that allows you to keep your car parked for a while after check-out, which should be convenient for those traveling by car.

The bathroom and toilet were separate, and the view of Kobe’s downtown from the bath made it feel like a semi-open-air bath—it was truly wonderful! There was no noise at all, so it was very quiet and I could relax comfortably. Breakfast was on the top floor with an amazing view, and I felt great lounging on the stylish sofas! The Chinese rice porridge was delicious, and I was happy there were lots of side dishes to go with it. Having roast beef in the morning also felt luxurious—absolutely fantastic. With direct access from the station and an affordable supermarket right below the Hotel, everything was convenient and comfortable.

The room was clean, spacious, and very comfortable. The location is fantastic and very close to the railway station.

The food quality is exceptional—everything we tried was truly delicious. The breakfast buffet is not only tasty, but the staff also keep it clean and well organized at all times, so you can enjoy it comfortably. The Room facilities are not brand-new, but everything—including the bathrooms—is thoroughly cleaned, making for a comfortable stay. From the doorman onward, many of the staff are incredibly kind and greet you with warm smiles, which makes you feel welcome. Rather than staying just to visit a theme park, this is a Hotel that makes you want to stay simply because you want to stay at Hotel Okura—a place full of heartfelt hospitality.

We were able to fully enjoy the Onsen in the annex and relax with a leisurely dinner of creative Japanese cuisine. The amenities were well stocked, and there were also activities such as a kids’ playroom, fireworks, and stargazing, making it a family-friendly Accommodation. It would be even better if there were a private dog run.

We stayed for one night and two days as a group of women. As Diamond members, we received many perks, and we were especially surprised that sparkling wine was available as a welcome drink. The Room had a ReFa hair dryer, which I used for the first time—and now I’m even considering buying one myself. The location was excellent for sightseeing and local dining, and the staff’s hospitality was truly pleasant. One small disappointment was that the shower in the Room felt like it had low water flow; I thought a bit more flow might improve the water pressure. Other than that, we were very satisfied, and I would definitely stay again when visiting Kumamoto. Go Kumamoto—we’re cheering for you!