Ulasan & Kesan Tetamu The Yokohama Bay Hotel Tokyu - 14 halaman

(Prefektur /Yokohama・Minato Mirai) [Jumlah keseluruhan 480 bilik]
Skor Keseluruhan
4.54
Hebat (660)
  • Bilik & Kemudahan
    4.57
  • Kemudahan
    4.56
  • Perkhidmatan Pelanggan
    4.62
  • Makanan
    4.47
  • Mata air panas・Mandian
    4.42
  • Kepuasan
    4.59
  • 2.80
    ゆったり777

    The response from the Bay Club Lounge was...

    I helped my relatives with their stay and thought we could relax, so I booked the Bay Club Floor. I accompanied them to the lounge in the afternoon, but the response from the club floor at that time was disappointing. They didn't carry the luggage to the room, so the guests who came from afar had to carry it themselves. There was no room attendant, and we couldn't even find the switches. I had researched the limousine bus reservation for the next day in advance and was hoping for some follow-up. When I started to mention it, I was told, "It's a bus not related to the hotel." Of course, I understood that, but I just wanted some assistance, which was only agreed upon after I brought it up. It was the first time I was asked about breakfast time during a lounge stay, making it impossible to relax. The staff at the 2F front desk were very pleasant, which made me regret booking the Bay Club. I felt like I had made a rare mistake in my choice.

  • 5.00
    hiro_chan

    I made a Reservation...

    I made a Reservation here as a relative was coming unexpectedly and wanted a place with a good view of Yokohama. They were very pleased to be able to go out on the balcony and enjoy the beautiful night view with the good weather. Due to various circumstances, I inquired about access to the Hotel in advance, and the front desk staff provided kind and courteous assistance. Thank you very much.

  • 5.00
    NOZOMUMAI

    It was very good.

    The room was clean with a great view, and I had a very comfortable time. The staff service is also perfect. I would like to stay again when I come to Yokohama.

  • 4.80
    noko428

    The TV in the Room has improved.

    I always use this property when staying in Yokohama. This time, the room's TV has improved, and now you can watch Amazon Prime Video, YouTube, Netflix, and more. I used to bring DVDs with me, but now I don't have to. The facilities are continuously being improved, making it an even more favorite hotel. I checked the hotel's website in advance this time, but I don't think it was mentioned, so I wrote it here. I hope this will be helpful for those staying.

  • 4.17
    きえよし

    First-time use

    The Facility is a bit old, but it was well-cleaned and tidy. However, the shelf where the towels were placed was too high for me to reach. It was fine because my husband was there. The customer service was excellent.

  • 2.20
    ララバイ

    Disappointed with the Hotel where I couldn't recover from fatigue

    There are no curtains on the bus, and when you take a bath, water droplets spread in the washroom. There is no door in the toilet. The shower is in the washroom with a door, but the showerhead did not move. It was the first time I had such a hard time taking a bath at a Hotel. Such a pity for the trip... It was disappointing!

  • 5.00
    ゆきたん0129

    The view was amazing.

    I made a reservation on the same day due to sudden plans, but they upgraded our room, creating a wonderful memory for my family. I would like to stay again.

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  • 5.00
    東村山1丁目

    Stayed for our 10th wedding anniversary.

    I stayed here for the first time in a while since using it for my wife's birthday 10 years ago. This time, it was for our 10th wedding anniversary. It was a Bay View Room, and the view was wonderful. The front desk service was good, and I would like to use it again someday. It was a great wedding anniversary. Thank you very much.

  • 4.60
    あこぴー

    It was a wonderful Hotel.

    We stayed with a family of three. Our preference was for a "hotel with a beautiful night view," so we chose this hotel. From the moment we entered the room, we were thrilled by the view from the balcony and bathroom. We wanted to enjoy the scenery, so we kept the curtains open even while sleeping, except when changing clothes. The facility felt a bit old in some places, but it was clean and not a problem. Personally, I would have liked a service for bottled mineral water. It was a hassle to fetch it myself, and I especially wanted to avoid leaving the room at night. One disappointing point was that the people in the next room (probably foreigners) were making noise on the balcony late at night. Even when leisurely enjoying the night view, the atmosphere was ruined... Other than that, it was a wonderful hotel that I would love to stay at again.

  • 5.00
    ah7s

    It was indeed the best!

    I was grateful for the kind guidance when I was unsure of where to check in. I was amazed by the beauty of the night view the moment I entered the Room! The Room, including the bath, was perfect, and my friend was also delighted. I would like to use it again when I visit Yokohama! Thank you very much!!

  • 3.83
    あきらや51

    - Spectacular View -

    This time, we used it for my grandson's birthday celebration. When making the reservation, I requested "the highest floor possible," and thanks to the hotel's kindness, we were given the 22nd floor. I had seen it on the website, but seeing it in person, the location exceeded my expectations, and my grandson was very delighted. In terms of facilities, I felt some signs of aging, such as the shower's water pressure adjustment being a bit tricky and the door between the room and the bathroom being heavy. The staff's response, including those at the restaurant, was indeed what you would expect from a first-class hotel, and everyone was wonderful. I would like to use it again if I have the opportunity.

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  • 4.67
    角田正子

    This is my second st...

    This is my second stay. It's close to the station, and the view from the Room is fantastic! It's a convenient location for sightseeing in Yokohama. The Room is spacious and was cleaned beautifully. My favorite part is the bath. The bathtub is large, allowing for a relaxing soak. Breakfast is a buffet, but it seems like the variety has decreased a bit. I was especially looking forward to the bread, but the selection has significantly reduced, which was disappointing. Other than that, no complaints. It's a recommended Hotel for sightseeing in Yokohama.

  • 4.80
    福島シンフォニー

    Conveniently located...

    Conveniently located near Minatomirai Station, making it ideal for sightseeing. The room is spacious, well-maintained, and clean. The table is slightly small, but perhaps it felt that way because the room is large. The amenities are well-equipped with all necessary items. It is a hotel that makes you want to stay again.

  • 3.00
    母と箱根

    I used it to support the Yokohama Marathon. They accommodated an early check-in for me.

  • 4.80
    ゆめ@

    During the busy seas...

    During the busy season, while handling the check-in queue, I was humbled by being guided to the room with my luggage, and I was very soothed by the young and fresh atmosphere. It was a pleasant stay that made me want to meet again when you become a veteran in a few years. The bathroom and washbasin were in the same space, but it was nice to be able to use it without hesitation as the shower room was separate, so there was no need to wipe off water droplets each time.

  • 4.80
    小石川本郷

    A well-balanced Hotel

    I stayed after a long time. The access is excellent, directly connected to the station, and very convenient for a little shopping. The room, the view, the balcony, the proximity to the sea, and the necessary amenities are all satisfactory, and the staff's response is good, making it a "well-balanced hotel." I often go to Minato Mirai for conferences, and I thought I would definitely keep it as one of my options.

  • 4.00
    にゃことら

    I was able to spend my time comfortably.

    This is my second time using this service. I made a Multiple Night Stay reservation at this Hotel to enjoy a half-vacation experience, including the balcony. There is no lack of Room facilities or amenities. If I had to say, I would have preferred bottled water. On the second day of my stay, I went out for lunch and a walk around 11 a.m., and when I returned after 3 p.m., the Room cleaning was not finished, so I waited for about 30 minutes. It would be nice to have a perk that allows for early cleaning requests during a Multiple Night Stay.

  • 4.00
    おとぽっぽ

    Oktoberfest & Fireworks

    Stayed for the Oktoberfest at the Red Brick Warehouse. The hotel is at a perfect distance, so no problem even if you drink a lot (lol). At night, the fireworks at Yamashita Park were beautifully visible from the balcony.

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  • 5.00
    赤ちゃんづれにおすすめ888889

    Recommended Stays

    Both the location and the view are excellent. We were upgraded, making it a luxurious trip. Thank you very much. We would love to visit again.

  • 4.17
    りほこっこ

    Satisfaction

    The weather was nice, so I stayed in the club lounge the whole time. The atmosphere was great, and I was very satisfied. However, during cocktail time, there was honestly almost no food suitable for pregnant women, which was disappointing. I understand it's mostly snacks, but there were only seafood and raw ham, so I hope they can increase the options for pregnant women.

  • 5.00
    koharubiyori

    The ultimate relaxation time

    Thank you for taking care of us again this time. I love the night view from the city view, but the bay view from the balcony this time had different expressions in the morning, daytime, and night, and the sparkling night view and the sunrise over the sea were very beautiful. The illumination of the Cosmo Clock had various patterns, and I found myself busy taking out my phone each time (laughs). The service was not only polite but also warm, the breakfast at Tosca was delicious no matter how many times I ate it, and the always clean and comfortable room was the best healing time for me. Because of this time, I can work hard. But one night is not enough, and I thought I would like to stay at least two nights. I have never stayed in a park view room, so I am considering trying the park view next time. Thank you very much.

  • 4.67
    竹風

    I always appreciate ...

    I always appreciate your hospitality. I have been staying at this hotel for about two weeks due to my busy work schedule, and the service is excellent. I'm familiar with the room, so it feels like being at home, making it easy to live here. Occasionally, when the room changes, the orientation is different, and I feel a bit awkward about where to place my suitcase, but they always give me the same room, so I have a set pattern, which makes it easy to live. I can pick up cakes from the cake shop in front of the reception to enjoy in my room, and they are very delicious. Unlike in the past, there is no longer a service with plates, though. It's a shame that I always finish work late and can't make it in time for dinner, but I make sure to buy something from the department store basement. Since the COVID-19 pandemic, there are no longer any restaurants open late. In the evening, a light drink in the lounge for a break was also delicious. The cleaning staff for the guest rooms are very pleasant and helpful. Previously, there were drinks in the refrigerator, but now there are none, so I have to make sure to buy them. The water has changed to a type where you have to go and fetch it, which I somehow dislike, so I buy it. The weight is sometimes a drawback, so I even consider ordering it for delivery. Due to my work, even if I stay on the club floor, I can't use it due to time constraints, so the regular floor is sufficient. The main reason I choose this hotel is that it has a balcony, so there is no feeling of confinement. It's tiring to be considerate, so staying at a hotel I'm used to for consecutive nights is comfortable and nice.

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  • 5.00
    カパ太郎

    For our wedding anniversary.

    We got married and have been traveling every year without fail. We've taken long trips, but recently we've been enjoying extraordinary experiences closer to home. This time, it was our third stay at this hotel, including our anniversary. The deciding factor was that it's just a five-minute walk from the nearest station, making it easy to check in without getting wet in the rain. My wife, who has never said she wanted to revisit a place before, expressed her desire to come back here... So, we stayed here again this time. We were overjoyed to get the room we most wanted to stay in! The check-in process was smooth, and perhaps because our previous records were kept, we were able to go to our room with just a simple explanation after giving our name. Even ordinary things are surprising events for us! On our way back, we wanted to buy some souvenir cookies, so we inquired at the front desk. Normally, they are only sold at a different location after checking out... We were informed that we could purchase them at the breakfast counter. We were truly grateful! We were able to spend a happy day without any issues and were very satisfied. We will be back again.

  • 5.00
    利休草

    Unchanging cleanliness

    The room is always clean and user-friendly whenever I visit, and the view is fantastic, leaving me satisfied. I'm also pleased with the comfortable mattress on the bed. I wish the toilet light was separate from the bathroom light.

  • 5.00
    ステップWGN

    A Memorable Anniversary

    We used this hotel for our wedding anniversary trip. Since it was a special occasion, we were offered an upgrade to a room with a better view at check-in. The additional charge was reasonable, so we decided to upgrade. The room was spacious and clean, and the view from the room was good! The night view, in particular, was impressive, symbolizing "The Minato Mirai" with its magnificence. We had dinner outside, but when we returned, we enjoyed delicious cocktails while listening to the piano at the bar "Jacks." The bar had a stylish and calm atmosphere, and the staff were attentive and considerate, allowing us to have a very comfortable time. The staff's service, location, and access were all very satisfying, making it a perfect hotel. Thank you very much.

  • 4.17
    かまなし

    Close to the station, and exploring the area around the hotel is excellent.

    The location is very convenient as it is close to Minato Mirai Station. The interior and rooms had a calm decor and were quiet. The room we stayed in was a twin room (for 3 people), and it was spacious with a great view of the bay, including the Ferris wheel. There are many commercial facilities and scenic spots to explore from the hotel, making it a very nice place. The extra bed was a bit small, and it felt a little cramped for an adult to sleep on. That's unfortunate. We went for breakfast early, so it was relatively empty, allowing us to enjoy our meal in a relaxed manner. All the dishes were delicious.

  • 4.83
    ゴンダヌ

    Staycation Girls' Night Out

    I stayed at this hotel for a staycation with a friend to refresh ourselves. The hotel staff provided very pleasant service with smiles, which was great. Just sitting on the terrace and looking outside offered a little escape from the ordinary, and it was very refreshing. The bath was also large and relaxing. The breakfast, including Western-style bread and omelets, was very delicious. The automatic pancake maker was fun. However, compared to the Western-style options, the Japanese breakfast might have been closer to the level of a business hotel. What was particularly disappointing was the drink selection at the breakfast buffet. I was surprised that the green tea was powdered. Nowadays, even family restaurant drink bars have a better selection of teas. But the service was very good! My friend and I are talking about wanting to stay here again.

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  • 5.00
    Ytune

    It was a satisfactory stay.

    Every time I go to Yokohama, I always stay at the Bay Hotel. I can relax with peace of mind. Thank you very much.

  • 5.00
    ゆうchanおぢさん

    Wonderful hotel

    A hotel that truly deserves the expression "wonderful." Check-in was on the 25th floor Bay Club Floor, and the staff provided courteous service. We were seated, received a welcome drink, and after receiving an explanation, enjoyed tea time. From 17:30, we indulged in cocktail time exclusively for adults. The hotel interior is clean, and even the windows leading to the balcony from the room are thoroughly cleaned from top to bottom, making them very clean. There were no issues with drainage in the shower booth or bathtub. They prepared 3L pajamas for us upon prior request. However, the long-established New Grand boasts about hosting MacArthur and other celebrities, but the windows of the Sea Guardian are disgustingly dirty, the bathroom drainage doesn't flow, which is the worst, and although there are likely many international guests, they only provide pajamas up to size LL. To top it off, the room service breakfast was cold, and the coffee was just bitter. I hope they continue to strive sincerely from the guests' perspective without resting on their laurels like an old establishment. During check-out, perhaps because it wasn't busy, they saw us off to the elevator. I will use this hotel again soon. Thank you for allowing us to have a wonderful day.

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  • 4.33
    noriusa10

    We had a relaxing stay.

    This was my second stay this year. The view and night scenery from the lounge are always wonderful. Breakfast in the lounge was decent. Tosca does have a wider variety, but the lounge was quieter and more relaxing. Overall, it was a good stay.

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