전국 × 고객 서비스 평가가 높은 호텔·료칸 - 6페이지

My husband and I stayed at this Accommodation for one night during a two-day drive from Tokyo to Suwa and Narai-juku. Everyone on the staff was truly kind and attentive, and thanks to their warm hospitality we had a wonderful, enjoyable time. Right by the lakeside, we were able to relax in the open-air bath in our Room and fully enjoy the luxury of free-flowing natural hot spring water. The rooftop infinity bath was also very pleasant. The meals featured locally sourced ingredients, and we enjoyed dishes that felt uniquely Shinshu. There were many tableware items, furnishings, and pieces of furniture that matched my taste. We would love to visit again in a different season. The pass tour visiting four shrines was also excellent.

On August 7, with concerns about the impact of a strong typhoon, we headed to Kyotango—a trip we had been looking forward to for a long time. Due to my misunderstanding, I entered the entrance at 2:00 PM and found no one at the front desk. Of course—check-in starts at 3:00 PM. Even so, they assisted us right away and guided us to our Room in about 10 minutes. That was where I started causing trouble. I couldn’t wait for the dinner and breakfast that receive rave Reviews. Since we arrived early, I was also the first to use the large public bath. The view of the sea from the open-air bath was incredible. The right edge of the tub had a slope, so I assumed it was thoughtful design for children and elderly guests—but there was an identical slope on the left as well. Looking closer, I noticed the rim of the tub was curved: it was actually designed as a reclining bath. The slopes were made so you could lie back and still see the ocean. I enjoyed it alone, deeply impressed. Afterward, I had a canned beer and some complimentary sake (excellent) in the relaxation area and returned to our Room—then an accident happened: we received news of a death in our close family. After discussing with my wife, we decided to give up on breakfast we had been looking forward to. Since it took about 3 hours and 45 minutes on our way there, we asked at reception if we could leave early in the morning—and they kindly accommodated this as well. Dinner began while my mind was unsettled, but everything from the first appetizer onward was delicious, and my wife and I found ourselves exchanging smiles again and again. Partway through, we were guided outside to watch the sunset from the terrace—body, mind, and palate all completely satisfied. Despite our very early departure time, they even saw us off when we left. I was truly moved. We caused you so much inconvenience—thank you for giving us such an outstanding Accommodation experience.

Thank you from the bottom of my heart. There was only one reason I came to Shirahama: To stay at Kuroshio Sou. When people think of Shirahama, many picture the sea and resorts. But what I found here was Wakayama itself. What moved me most at this Accommodation was not only how outstanding the food was. It was Head Chef Etani’s exceptional skill, and his deep respect for the producers who support every single dish. Fishermen. Farmers. Brewers. Roasters. And the artisans who continue to protect Japan’s fermentation culture. The moment I saw the map of producers introduced alongside the meal, I understood what this Accommodation truly values. Through the cuisine, you encounter not only ingredients, but also the people behind them and Wakayama’s climate and character. I was especially impressed by how delicious the soy sauce and Kinzanji miso were at dinner. When I asked about them, I learned they were from Horigawaya Nomura—a producer with over 350 years of history that still preserves traditional craftsmanship using firewood-heated iron kettles—making both their soy sauce and Kinzanji miso in that way today as well. I had originally planned to visit a different soy sauce brewery, but heavy rain made it impossible. Sometimes, the places you cannot reach end up guiding you to the story you were truly meant to find. For me, Kuroshio Sou was exactly that kind of place. The wonderful Onsen gently healed not only my body, but my mind as well. The quiet comfort throughout the building, Chef Etani’s cuisine, and the hospitality of all staff— together they quietly express this Accommodation’s philosophy in everything it does。 As a former chef from Tasmania, there is something I felt deeply: True hospitality is not just serving delicious food; it is helping guests connect with the people and culture that sustain a place。 I now have one more reason to return to Wakayama。 Thank you again from my heart.

The parking lot is less than a 1-minute walk from the Accommodation, but cars cannot be brought right up to the entrance, so the proprietress came to our car to pick up our luggage. Dinner was the Shige-no-Ie group dining Plan; the hot pot was served with their homemade broth instead of ponzu, and it was very delicious. The soba rice porridge served at breakfast was also very tasty. However, we chose a room with an open-air bath, but perhaps due to its age, one tile had come off and there were quite a few dirty bits of sealant and debris floating in the water, which was disappointing. There were several other spots that felt loose when touched, so I think they should be repaired before more tiles come off. My husband used it and said both the Onsen and the garden were wonderful, but my daughter and I couldn’t use it because it felt unclean, which was unfortunate. All of the staff were easy to talk to and spoke to my daughter every time they saw her; everyone was very friendly and it was great.

It’s a bit far from Tokyo, but I’m truly glad we stayed here! The property was very clean, and the lounge had plenty of drinks—my excitement started the moment we arrived. For dinner, we ordered horse sashimi and a three-sake tasting set separately, and it was amazing. Highly recommended. Breakfast was also delicious across the board. The Onsen was relaxing since it was always empty whenever we went (not just the private one), and we were also able to use the baths at a larger affiliated Hotel, which made us very satisfied. The Room was comfortable, and I slept soundly. Above all, the warm hospitality from all the staff made us feel at ease. We’ll definitely be back again. Thank you for taking such great care of us.

In-room dining and a private open-air bath in the Room made it a completely private space. The meals were delicious. This Accommodation was great for families with small children, as you can relax and enjoy your stay without worrying about others. It was a bit difficult to do makeup, so having a handheld mirror would be helpful.

We stayed in the latter half of Silver Week. The weather was great on the first day, so the views were beautiful and we were very satisfied. It really is better when the grape leaves are still on the vines! We arrived at Cave d’Occi before noon, completed check-in, and had lunch at a nearby café. We ordered a pasta set—just the right portion and very tasty. After that, we joined a private winery tour. It ended with a wine tasting, which was excellent, so we bought 12 bottles of wine! Since there was still time before dinner, we went to an Onsen Facility about a 3-minute walk away and relaxed. Back at the Hotel, there was complimentary white wine during happy hour. From 5:30 PM, dinner was served with wine pairing. The food was delicious, and so were the wines! Since only Cave d’Occi wines are offered, there aren’t any full-bodied options, so preferences may vary. Breakfast was also great—the tomato juice is outstanding!

Although the building and Room are not the newest, the staff’s thoughtful hospitality—clearly reflecting excellent training—felt genuinely warm rather than scripted. The food was also stylish and delicious, and we had a very comfortable stay.

On the day of my stay, I decided on a whim, got the Accommodation’s approval, and arrived after 8:00 p.m. When I told a man at the front desk that I was heading to a nearby izakaya for dinner, he cheerfully said, “Then please take this,” and gave me drink coupons for the place, lent me an umbrella, and even showed me a shortcut—always with a smile. It really put me at ease. The private bath was available until 11:00 p.m., so even though I arrived late I could relax and enjoy it. I also appreciated having a beer vending machine in the building. The property is old, but clean in an unpretentious way. The Room, futon bedding, and amenities all felt safe and comfortable to use. The other guests also seemed very considerate. Breakfast was great too—the main dish (grilled pork? hot pot?) went perfectly with rice and egg over rice. These days it’s rare, but everyone on staff I met appeared to be Japanese—maybe just by chance? Everyone provided such wonderful service that more than made up for the age of the building, and it was very comfortable throughout my stay. To be honest (and no offense meant), I only made a Reservation because there happened to be availability and didn’t expect much—maybe that’s why it felt even better. Next time I’d like to visit with dinner included. Thank you very much.

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

I live in Kobe and have been hiking Mt. Rokko and the surrounding mountains frequently for many years. I often passed by “Ocean Terrace Ajisai” and had been curious about it for a long time. After reading the Reviews, the food looked absolutely delicious. So I made a Reservation for our wedding anniversary. The meals more than lived up to their reputation—beautifully presented, wonderfully flavorful, and truly outstanding. Both dinner and breakfast left us happily stuffed. Everything was delicious, but I was especially impressed by how surprising and exquisite the fig dengaku and peach potage were—and it was my first time in my life to be genuinely amazed at how incredibly good Narazuke could be. The dashimaki tamago that appeared with a burst of steam when they opened the bamboo mat was also exceptional. Everyone at the Accommodation was kind and attentive, sharing enjoyable stories that made us feel at ease. The view was slightly hazy when we arrived, but when I woke up around midnight and stepped out onto the terrace, there were the night lights from Kobe to Osaka—and a full moon! I was thrilled by both our good luck and its beauty. And in the morning, seeing trees wrapped in mist—Mt. Rokko like I’d never seen before—moved me again… I would love to stay again in a different season. When making the Reservation, I saw the Room size in square meters and assumed it would be compact, but I must have misread it—it felt very spacious and relaxing, which was wonderful too.

Thank you very much for your hospitality the other day. Everyone’s wonderful service made our stay so enjoyable that we couldn’t help but want to visit again. The meals were delicious and featured plenty of seasonal ingredients, though it was a shame we were too full to enjoy the final dessert. We look forward to staying with you again.

Last time, the chef’s heartfelt cuisine was wonderful, so this time I booked a Multiple Night Stay. The food exceeded my expectations and truly moved me.\nThe hospitality of all the staff was also top-notch.\nThis is an Accommodation I would love to visit again. Thank you very much.

Needless to say, the Facility, amenities, and meals were wonderful—but above all, the hospitality was outstanding! From arrival to check-out, we received truly exceptional service. We chose this Accommodation mainly to visit Inuyama Castle, but next time we want to stay here as the main purpose of our trip. Thank you very much for everything.

This was a trip with my daughter. Even before our trip, you were so considerate in many ways, which allowed us to travel around Yakushima with peace of mind. No matter how many times I stay, it feels fresh every time, and I’m often deeply moved—this is that kind of Hotel. Facilities and equipment can be improved through renovations, but hospitality and service can’t be achieved overnight. Each time I stay at sankara hotel, I truly feel the staff’s mindset and daily dedication. The meals are always extremely satisfying—beautifully presented dishes centered on local vegetables, fish, and meat that delight the eyes as well as the palate. I want to return to Yakushima again because I want to hear all the staff say “Welcome back.”

The staff were very attentive, and the person who showed us to our Room was kind and considerate, which made our stay wonderful. The bath in the Room was spacious, the view was great, and the meals were delicious and generous in portion size. Everything was excellent, but I’m sorry I wasn’t able to eat the steak. We had such a comfortable and pleasant time that we will definitely return if our schedule allows. Thank you very much.

This was our first trip traveling with our dog. The Room was clean, the amenities were well stocked, and the food was very delicious. The staff were also kind to our dog. We would love to stay again. Thank you very much.

After working hard decluttering my home during Golden Week, I decided on a last-minute treat—let’s go to an Onsen! So I made a Reservation the day before and stayed at this Accommodation. I hadn’t planned the trip in advance; I just wanted to relax with delicious food and an Onsen. I happened to find this place through a search, and it turned out to be truly wonderful—an unforgettable reward and a great memory. While chatting with the staff member who welcomed us in the parking lot, we mentioned Sora Terrace. After check-in, the attendant surprised me by bringing over a brochure, saying, “I heard you’re going tomorrow.” I was genuinely touched. Even though it’s a historic Onsen area, the younger staff were working hard, and everyone—from the dining staff to the front desk—was cheerful and friendly throughout our stay. It was an Accommodation filled with heartfelt hospitality that naturally brought smiles. The Room had been renovated in a modern Japanese style. There were plenty of power outlets everywhere (including by the bed), so charging devices was never an issue. I also loved being able to enjoy coffee, tea, and cold tea in the complimentary lounge area. Dinner served in a private room was excellent—not only delicious but also beautifully presented with small touches that made it even more enjoyable. I came hoping to unwind at a Ryokan, but exploring nearby public baths in yukata and sandals was also great fun. Since we went without much prior research, it made the holiday even more memorable.

As I’ve gotten older, I’ve been looking for an Accommodation that doesn’t serve meals buffet-style, and we chose Ayameya Ryokan based on its great Reviews. Throughout the property—not only the Room, but also the baths, changing area, and toilets—everything felt impeccably clean. The meals were full of thoughtful touches, such as a creatively arranged chawanmushi and tempura enjoyed with miso. It was quite a generous amount, but it was so delicious that we finished everything. The breakfast rice porridge was also a welcome treat. The Onsen had soft, gentle water, and I was able to soak slowly as if it were a private bath without running into other guests. (The open-air bath felt a little lukewarm for me.) I’d been staying mostly at large Hotels lately, so this time I truly experienced how wonderful a Ryokan can be thanks to the cheerful proprietress and the attentive hospitality of all the staff. It became an unforgettable Onsen trip—simply the best! To the proprietress: please take good care of yourself, and I hope you also get chances to relax and be pampered from time to time.

I was able to spend a truly luxurious time surrounded by peaceful, lush greenery. The hospitality was outstanding. The Room and the meals—everything exceeded my expectations. I’d love to visit again in a different season.