전국 × 고객 서비스 평가가 높은 호텔·료칸 - 17페이지

My first impression was the female receptionist. Even before check-in, she kindly explained how to use the parking lot and store our luggage, and also introduced the amenities, recommending a shampoo and conditioner. She was friendly and very cheerful, which made me feel glad I chose this Hotel. The Facilities were well equipped—welcome drinks, massage chairs, and more. I also enjoyed the breakfast. I always make sure to have breakfast at Hotels, and I especially like Hotel curry; here it was horse tendon curry (I think), and it was delicious. I will definitely stay here again.

We had a truly relaxing stay. We had planned our sightseeing itinerary in advance, and when we shared it with the staff, they adjusted our breakfast time, arranged taxis, and even prepared our Room to match our schedule. Thanks to that, we could return to the Room between outings to take a bath and change clothes—making it feel like we were relaxing at home. The person who looked after us interacted with us at just the right distance—always attentive without being intrusive—and respected our time. They quietly observed what we needed and responded naturally, which made us realize what genuine hospitality really is. The meals were also outstanding. With every dish, we could feel the care and thought put into preparing it for the guest. Everything was delicious, and we finished every bite. The tableware was charming as well—each piece unique—and beautifully paired with the food. The Room was the perfect size for two of us. Since this trip focused on sightseeing, we chose a Room with a hinoki bath rather than an open-air bath, and it was wonderfully soothing. Drink refills and towel replacements were handled thoroughly, and they even prepared sweet potatoes as a late-night snack—we enjoyed them very much. The message that came with them also felt warm and thoughtful. We were impressed by all the small touches as well—the Shuttle Service to night kagura performances, plus cushions and shoe bags thoughtfully provided. After seeing the CDs and books in the Room, we decided that next time we’d like to stay not only for sightseeing but also to spend an entire day relaxing in the Accommodation. Thank you for providing such a comfortable space and time. It was truly a wonderful Accommodation—one that makes us want to return right away. That said… I hope it doesn’t become too hard to get a Reservation (laugh).

This was a wonderful Accommodation that made my first trip to Niigata truly special. While the building and furnishings showed their age, there were programs where we could enjoy local culture, such as shamisen performances and readings about the snow country, and thoughtful amenities like sake lees face packs, Japanese sake, and coffee, making it an Accommodation where we could fully enjoy Yuzawa. All of the staff, as well as the shamisen instructor, were outstanding. Thank you very much for your hospitality.

We stayed for one night from July 27 with two families. From the gentleman on the parking staff at check-in, to the young man in charge of our Room, and even the shop staff, everyone provided warm, friendly service that made our stay truly comfortable. In particular, my son became very fond of the staff member in charge of our Room and still proudly displays the letter he received at check-out. Thank you so much for being so kind to him. The Room was spacious, the view from the window was wonderful, and every dish was delicious. The Onsen had excellent water quality, and my skin felt smooth after bathing. Guests of many different age groups were staying there, and after experiencing it ourselves, we completely understand why. It’s a wonderful Accommodation where anyone can relax and enjoy their time. We also appreciated the complimentary Onsen eggs and “a little beer” service, which helped our whole family have a great time. We would love to visit again.

Despite being located in a lively part of town, the property felt like a different world—wrapped in serene tranquility. The cool breeze drifting through the reed doors and the pleasantly textured ajiro weaving, which I experienced for the first time, deeply moved me as part of Japan’s beautiful “summer setting.” Listening to the gentle sound of the shishi-odoshi echoing through the impeccably kept garden and spending time in the dignified tea room were truly luxurious moments that soothed my soul. The food and drinks were also exceptional—everything felt wonderfully satisfying to all five senses. Thank you sincerely for your thoughtful touches throughout. It became a wonderful summer memory, and my first visit back to Kyoto in a while was made even more special.

It’s a 1 hour 45 minute trip from the station, and since you can’t miss the one bus, getting there is a bit nerve-racking.\nBut the hot springs are excellent, the food is excellent—everything is top-notch!\nThere are five private baths where you can enjoy free-flowing alkaline simple sulfur Onsen that feels like a beauty serum.\nAnd the cuisine is incredible. Using Shizuoka-certified ingredients, the pairings and cooking methods are creatively arranged, with great care taken so you can enjoy the presentation and textures as well.\nThere are also several carefully selected types of sake to match the dishes—fine dining and Onsen indulgence in the middle of the mountains!\nThank you very much.

The property, amenities, and hospitality were all excellent, and we happened to be able to watch fireflies as well, making our stay extremely satisfying.

The owners were truly kind and welcoming, and their hospitality was very soothing. The resident dogs, Bell and Cherry, were also adorable. The Room was spacious, and the dog run outside the Room was great. All of the meals were delicious, especially the duck steak, the pudding-like dessert, the fresh salad, the morning cherry tomato salad-like dish, and the egg-salad omelet-style dish. We would love to visit again.

Last summer, we stayed here for the first time and our whole family was thrilled to enjoy such an extraordinary getaway, so this year we extended our stay to three nights. Since we thought we might not make it by check-in time, we let them know we would be late, and they responded very pleasantly. Check-in was until 6:00 PM, but when we arrived around 7:00 PM and went to reception, the staff greeted us with a wonderful smile and said “Welcome back,” providing truly perfect service. Right after checking in, as we drove out for dinner, we noticed that the decorative lights that had been on earlier were now off—and realized they had turned them on as a landmark to help us find reception. We felt sorry for the trouble and were impressed by how thoughtful the staff were. Because we have a dog, we chose a type with a large dog run and BBQ facilities, and it exceeded our expectations. The Room was spacious and spotless, amenities were well prepared, and it was so perfect it was hard to find anything to complain about. We’d love to keep using it like a vacation home in the future, and I think it’s also ideal for multiple families or three-generation trips.

We stayed here to celebrate our beloved dog’s birthday, as he loves swimming. The Room was very clean and beautiful, and the pool was spacious enough even for a large dog to swim comfortably. There were also plenty of amenities provided, which was very convenient. The next day, the owner kindly offered us a late check-out, so our dog got to swim a lot and was completely satisfied. We would love to stay again.

My spouse, our younger daughter, and my 88-year-old mother stayed for one night. The arrival briefing was thorough and easy to understand, and whenever we had questions—at any time or place—we always received accurate and courteous assistance. What made us happiest was celebrating my husband’s 70th birthday at the restaurant. As a complimentary service, they provided sea bream with celebratory red rice and a dish accompanied by sake. They also dressed my husband in a purple outfit and took a commemorative family photo for us. It became a wonderful celebration, and we were deeply moved by the restaurant staff’s thoughtful hospitality. The food was excellent, especially the fresh seafood. The Awa Odori event was also very enjoyable. Thanks to everyone at the Hotel and restaurant, it was an unforgettable trip, and we are truly grateful.

It was a relaxing experience surrounded by magnificent nature, far from the hustle and bustle of the city. At reception, healing music plays as background music, and together with the scenery it creates a wonderfully out-of-the-ordinary atmosphere. The open-air bath attached to the Room, the meals (for dinner we enjoyed sashimi, meat, salt-grilled ayu, and more; for breakfast we had a Japanese-style meal), and the service were all flawless—5 stars. We will definitely visit again!

I sincerely appreciate the Hotel’s warm hospitality. From the moment I was greeted, I felt a heartfelt welcome. The attentive care at check-in, the attention to detail in every meal, and even the complimentary green tea at check-out all reflected the Hotel’s genuine commitment to guest service. Wonderful! If I have the chance to visit Hakone again, I would definitely like to stay at this Hotel again.

This Accommodation let us fully enjoy both the sea and the Onsen. The sound of the waves heard from the tatami Room was truly, truly soothing—it was a Room that made us want to keep watching and listening forever, and to stay longer. From arrival to departure, every staff member was kind and attentive. We were able to enjoy the meals, drinks, and even late-night ramen. There wasn’t a single thing to complain about—this is a place we absolutely want to visit again. Thank you for such a wonderful time.

We stayed here hoping to relax as a family of four with our two adult children. From the warm welcome in the parking lot to the welcome drink and escort to our Room, we were treated with outstanding hospitality. Every detail—from the entrance hall and corridors to the Room interior—showed great care and exceeded what we had seen on the website in advance. The large public bath is not huge, but since the number of guests is limited, it was more than sufficient. We also enjoyed being able to soak in Onsen anytime in the bath in our Room, which was wonderful for our family. The meals reflected the chef’s dedication (he is from Shiga Prefecture), and every dish was a delight for both the eyes and the palate. We also appreciated having time to unwind as a family in the lounge with drinks, making this a trip that left all of us completely satisfied. What we recommend most about this Accommodation is that every staff member provides genuinely pleasant service. In addition to taking care of what we needed, they entertained us with friendly, witty conversation. This is an Accommodation we would love to visit again and again as a couple or with family. Thank you for such a wonderful time.

This was our family’s first stay, and it was wonderful. With my birthday coming up the following week, we happened to mention it at check-in, and they surprised me at dinner with live music and a dessert—plus sweets as a gift—to celebrate! We hadn’t informed them in advance about the Reserver, so I was truly touched by the surprise. Thank you very much. All of the staff were professional—from guiding our car on arrival to explaining the Hotel, as well as the lounge and restaurant teams—and they made our stay comfortable from start to finish. The housekeeping staff also greeted us warmly. The Facility was just as beautiful as in the photos, and everything—from the amenities to the in-room sweets and beverages—was thoughtfully selected, which really conveyed their hospitality. The restaurant meals for both breakfast and dinner were vibrant, uncompromising, and absolutely delicious. I was genuinely impressed by this top-class Accommodation. We will definitely return. Thank you again.

My stay after four months was blessed with beautiful weather, and I was able to relax while taking in the breathtaking ocean views at the end of summer. The greatest charm of Umi no Shogetsu is the elegant time you can enjoy while staying in your Room. The sea stretches out beyond the window, and inside there is stylish furniture and a spacious layout—so you can soak in an open-air bath while admiring the spectacular view without ever leaving your Room. Meals are prepared in the dining area rather than served in-room, so after dining you can return to your Room right away and unwind in your own private space. If I want to be active—exploring or trying experiences—a City Hotel, or even a Business Hotel, feels functional and suits me. But when I want to truly savor time itself, I find myself wanting to visit Umi no Shogetsu. The monthly seasonal kaiseki crafted by the head chef is delicate and exceptionally delicious. I also appreciate the staff’s subtle warmth that never intrudes on privacy. The lovely flowers arranged throughout the property—sometimes charming, sometimes beautifully vibrant—are wonderful as well. Thank you always for everything. We will visit again to enjoy our own luxurious time here. Thank you very much.

This Hotel is perfect in every way—from the Room size and hospitality to all services and cleanliness. It was the best Hotel I have ever stayed at. I felt the price could easily be twice as high. Above all, it was calm and relaxing, with only Japanese adults staying there, which helped me truly unwind. I would love to visit again.

I was deeply relaxed in this luxurious space where I could feel Kyoto in every detail. The bath also had a genuine herbal soak, letting me enjoy a truly indulgent Onsen-like experience. The amenities were well stocked, and the futon and pillows were fluffy, so I slept soundly. It was a wonderful trip that I thoroughly enjoyed. I would definitely love to stay again. Thank you very much.

It was a wonderful stay, exactly as we had hoped. The Room was very clean, every dish at both dinner and breakfast was delicious, and the private Onsen was fantastic—we were completely satisfied. Some oil from the stone-grilled Tochigi Wagyu accidentally splashed onto my skirt, but when I asked for advice, they kindly prepared a tray with mild detergent and towels and explained how to care for it properly. It was a huge help—thank you. If I had one small request, it would be nice to have simple snacks such as nuts when enjoying drinks in the lounge (a Ryokan we stayed at in Nagano recently offered this, so that may be why I noticed), but we truly appreciate being able to enjoy complimentary drinks. A highly recommended Ryokan.