Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 17Page Number

Thank you very much for celebrating my birthday as well. I truly appreciate your warm thoughtfulness. My family really loved the gift we received, and we will cherish it. I look forward to staying with you again on future business trips to Fukuoka.

All the staff were cheerful and kind, making our trip even more enjoyable. The Hotel was a little hard to find, but the Facility was more than sufficient for pets. In the morning, we took a walk down the stairs from the dog run and found Lake Hamana—it felt wonderful. We also enjoyed an excellent full-course meal. As for the Room, it was unnecessarily spacious for us as a couple, so next time we may choose a smaller Room. In such an elegant setting, sipping complimentary sparkling wine alone in the lounge in the evening while looking out at Lake Hamana and the sunset was pure bliss. This is a Hotel we would definitely love to visit again.

It would have been appreciated if early check-in had been available.

This was our first stay on the Club Floor in two years, and thanks to your courteous and pleasant service from check-in onward, we had a very comfortable time. Maybe it’s Okinawa, maybe it’s The Terrace Hotels—either way, the juice in this lounge always tastes especially delicious. We also visited the newly introduced nightcap service, and it was wonderful to relax after dinner with coffee at Maroad. There were piano performances on both nights; each pianist arranged familiar tunes from Studio Ghibli and Disney that anyone can enjoy, and my wife and I had fun listening while guessing the song titles. A lounge staff member who assisted us two years ago even remembered us—just as my wife and I had hoped—and we truly enjoyed chatting together. This time we also used the gym and La Sima for the first time, and my wife was delighted, saying, “This was our most enjoyable stay at The Naha Terrace ever!” Thank you again to all of your staff. We look forward to seeing you again next year.

It was a pity that the entrance gate was still under construction, with cones and blue tarps scattered around (I understand that unexpected earthquakes and heavy rain can take up manpower). This time, the meals were upgraded and were a delight to both the eyes and the palate. For breakfast, I would have been even happier if there had been a choice of bread. I will visit again—thank you very much.

This was my second stay. It is close to the station, and both the Room (and the entire property) were very clean, making for a comfortable stay. The castle was illuminated, and I could see it from the Room the whole time. I will definitely stay again.

I stay here from time to time. Although it’s close to the airport, it’s in a quiet location surrounded by the runway and greenery. I often check in late, and what really stands out is the lounge. It’s open until 10:00 PM, and alcoholic drinks are free, so I always make use of it. It’s a big help. The staff’s smiles are wonderful as well. I’ll definitely stay again.

It was a completely satisfying stay in every way. All of the staff were exceptionally polite and warm, and I was able to spend my time comfortably from arrival to departure. The hotel and guest room were kept spotless down to every detail, making it truly comfortable. Breakfast was also delicious, with both the selection and atmosphere exceeding expectations. I could feel the hotel’s unique character as well as a distinctly Nagasaki ambiance, making it a place where you can enjoy the stay itself—not just spend the night. The staff service, cleanliness, and breakfast were all perfect. I would definitely like to stay here again when visiting Nagasaki.

This time, my spouse and I traveled around Kumamoto by rental car with our two sons and stayed in Kurokawa Onsen. The atmosphere of the entire Onsen town was very calm—quiet, charming, and a wonderful place to relax at a leisurely pace. The quality of the Onsen water was excellent, and we felt deeply relaxed after bathing. The Ryokan staff were kind and attentive, and the Room was clean and comfortable. It was a very satisfying stay for our whole family and one of the most memorable highlights of our trip to Kumamoto. We highly recommend this Onsen destination for family trips as well.

We arrived early and really enjoyed taking our time soaking in the group’s open-air baths—it was wonderful. The hotel’s indoor bath was also spacious and comfortable. Our room had a lovely atmosphere with a great view, and it felt very refreshing. One small downside was that the heat-insulating film on the glass seemed to have deteriorated, making it look slightly cloudy.

Before our stay, I didn’t expect to enjoy the Hotel experience itself this much. But once we checked in, the atmosphere and the book-filled spaces were even more comfortable than imagined—in the best way, it far exceeded our expectations. Our family loves relaxing at a Hotel, so it was wonderful that each of us could spend time however we liked without having to visit lots of tourist spots. The well-known bakery and restaurants nearby were also great, and we enjoyed exploring the area as well. It was a scorching midsummer day when walking outside was tough, but just staying inside the building was more than satisfying. When making our Reservation, I was a little surprised by how high the Review ratings were, but after staying there, I completely understand why. You can enjoy it together with the Kadokawa Musashino Museum—it’s truly a Hotel where staying itself becomes the purpose. Everyone in our family was very satisfied, and it’s a great find that makes us want to stay again.

This was my first time visiting Yuda Onsen. It was very comfortable, as we could use the elevator both for going to the hot springs and for meals. The portion sizes were just right, and I was pleasantly surprised by a new way of eating fugu sashimi with sesame oil and salt. Breakfast was also excellent—I enjoyed egg over rice with freshly shaved bonito flakes and even had seconds. The young proprietress and all the staff were very kind, so we had a wonderful stay. I would like to visit again.

We stayed here on a three-generation family trip. They kindly lent a wheelchair to my mother, who has difficulty walking, and the staff member in charge took wonderful care of us. Our whole family became a fan of them. (Thank you very much.) The hospitality was outstanding, and the baths were very clean. We were able to relax at our own pace. Every dish was delicious, and because meals were served in our room or in private dining rooms, we hardly ran into other guests inside the property. It was quiet and very comfortable. The Scandinavian chairs, reading materials, and small decorative items placed throughout the building were lovely as well—the sense of style was truly exceptional. It’s an inn that makes you want to come back. We would love to visit again in a different season.

We recently stayed at Jupiter for one night with five people, including a young child. It was mid-October, but we were lucky to have clear skies and relatively warm weather, so the kids really enjoyed the heated pool. It was also great to have a jacuzzi right nearby. Tojinbo was very close as well, and we could even catch glimpses of the ocean and sunset from the poolside. For dinner, we bought ingredients at a local supermarket and grilled steak and yakiniku on the outdoor BBQ grill. After that, the cheese and crackers we received as a complimentary gift (?) were delicious and helped us relax. The individually packaged single-serving seasonings were also very helpful. The hot stone spa and sauna löyly were great too. We would love to stay again if we have the chance.

Because my husband is from Nagaoka, we come from Tokyo to Niigata every year during the Obon season. Our usual routine is to go swimming at Kakudahama Beach first, then stay at Hotel Asuka. The made-to-order dinner buffet is delicious, and the food comes out quickly. The dishes you can pick up anytime are also great, so I always end up eating too much. Both the long-time staff and the newer team members are truly pleasant and welcoming—it makes me feel at home. This is my favorite hotel that I look forward to visiting every year. We’ll be back again next year, so thank you in advance.

I found this Facility on IKYU and liked it so much that I made a Reservation. Just as expected, I thoroughly enjoyed the Facility, the meals, and the Onsen (ceramic bath). During a conversation with the staff at dinner, we talked about Hachimantai’s Dragon Eye. They told me they had gone there after borrowing rental boots and that it was wonderful. So I went the next day right away. Like Zao Okama last year, I was moved by the breathtaking scenery. It was a truly great stay—enjoying both the magnificent nature and the delicious meals at the Facility. Thank you very much for taking such good care of us.

Everything was taken care of, and we truly appreciated your hospitality. Every dish was outstanding, and the timing of each course was perfect. In particular, after enjoying the Takachiho beef, the tempura that followed surprised me—I thought I was too full to eat it, but one bite changed my mind. It was wonderfully crisp, not greasy at all, and pleasantly light. It was the best tempura I’ve ever had. Our room attendant was from overseas, and there were moments when Japanese was a little hard to understand, but they did their very best to look after us. Thank you very much.

Both the indoor bath and the bath in our Room were fed directly from the source, and we were able to relax and fully enjoy the free-flowing hot spring water while taking in the gentle scent of sulfur—it was incredibly soothing for both body and mind. The atmosphere of the Accommodation was wonderful, and we truly enjoyed every aspect of this long-established Onsen inn. All of the dishes were delicious. In particular, the Yonezawa beef nigiri we had at dinner was so exceptional that we ended up ordering more. We were also impressed by how kind and attentive all of the staff were. The meat served with our meal was so good that when we asked for a recommended local butcher shop, they kindly gave us detailed information—thanks to them, we were able to stop by on our way home and buy some as souvenirs!

This was my second stay. Even though you must welcome many guests, I was surprised that some of the staff remembered me despite my visit a year ago. I made another Reservation without hesitation because the warm hospitality and delicious meals were just as wonderful last time. It’s also in a convenient location within walking distance of Itsukushima Shrine, Daisho-in Temple, and the Mt. Misen Ropeway. In summer, you can visit Itsukushima Shrine from 6:30 a.m., so I recommend waking up early and taking a relaxing walk to enjoy worship at a quieter time with fewer tourists.

This was my first stay. It was quiet and very relaxing. The room was wonderful, and the meals were excellent. I enjoyed them at a leisurely pace in my room. The furnishings on display are beautiful—it feels like a museum. I also appreciated being shown another room. I would love to stay again. Thank you very much.