Izu Hotel Resort & Spa 투숙객 리뷰 및 후기

(시즈오카현/이즈・아타가와 온천) [전체 26개 객실]
종합 점수
4.69
훌륭하다 (248)
  • 객실 및 어메니티
    4.75
  • 시설・설비
    4.78
  • 접객・서비스
    4.63
  • 식사
    4.50
  • 온천・목욕
    4.81
  • 만족도
    4.67
4.33
Jリーグ

Dinner is...

I arrived earlier than the check-in time, but I was able to relax in the resort room with a glass of wine until my room was ready. The garden was beautiful, and the view from the Aqua Bridge connecting the East Wing to the West Wing was stunning. The room was comfortable, and I enjoyed the soothing onsen with natural hot spring water available anytime. However, dinner (French cuisine) was disappointing. The ingredients and flavors were subpar, and even the drinks we ordered were not satisfying. Unfortunately, this overshadowed all the good aspects of the facility. On a positive note, breakfast (Japanese style) was delicious. When I realized I had forgotten something on my way back home and called them, they responded promptly and sent it to me within two days. Thank you very much!

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스4
  • 식사3
  • 온천・목욕5
  • 만족도4
  • 2024. 11. 6.~
  • 2명 1개
  • <East Wing> Onsen Open-Air Deluxe Terrace Twin B1
  • 조식 및 석식 포함

시설에서의 답장

Dear Kotchanpi, Thank you very much for choosing Izu Hotel Resort & Spa. We are sorry to hear that the dinner and drinks did not meet your expectations. We will share your feedback with the relevant departments as a valuable opinion. We are glad to know that you enjoyed other aspects of your stay. Thank you again for your review.

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