Guest Reviews & Impressions for Izu Hotel Resort & Spa

(Shizuoka Prefecture/Izu Atagawa Onsen) [Total 26 Rooms]
Overall Score
4.69
Wonderful (248)
  • Rooms & Amenities
    4.75
  • Facility
    4.78
  • Hospitality & Service
    4.63
  • Meals
    4.50
  • Onsen & Bath
    4.81
  • Satisfaction
    4.67
4.33
Ｊリーグ

Dinner is...

I arrived earlier than the check-in time, but I was able to relax in the resort room with a glass of wine until my room was ready. The garden was beautiful, and the view from the Aqua Bridge connecting the East Wing to the West Wing was stunning. The room was comfortable, and I enjoyed the soothing onsen with natural hot spring water available anytime. However, dinner (French cuisine) was disappointing. The ingredients and flavors were subpar, and even the drinks we ordered were not satisfying. Unfortunately, this overshadowed all the good aspects of the facility. On a positive note, breakfast (Japanese style) was delicious. When I realized I had forgotten something on my way back home and called them, they responded promptly and sent it to me within two days. Thank you very much!

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service4
  • Meals3
  • Onsen & Bath5
  • Satisfaction4
  • 11/6/2024～
  • 2 people 1 room
  • <East Wing> Onsen Open-Air Deluxe Terrace Twin B1
  • Includes breakfast and dinner

Reply from the Facility

Dear Kotchanpi, Thank you very much for choosing Izu Hotel Resort & Spa. We are sorry to hear that the dinner and drinks did not meet your expectations. We will share your feedback with the relevant departments as a valuable opinion. We are glad to know that you enjoyed other aspects of your stay. Thank you again for your review.

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