Izu Hotel Resort & Spa住客評價與感想

(靜岡縣/伊豆・熱川溫泉) [總共26間房間]
總體評分
4.69
精彩 (248)
  • 客房・設施
    4.75
  • 設施・設備
    4.78
  • 接待・服務
    4.63
  • 餐飲
    4.50
  • 溫泉・浴池
    4.81
  • 滿意度
    4.67
4.33
Ｊリーグ

Dinner is...

I arrived earlier than the check-in time, but I was able to relax in the resort room with a glass of wine until my room was ready. The garden was beautiful, and the view from the Aqua Bridge connecting the East Wing to the West Wing was stunning. The room was comfortable, and I enjoyed the soothing onsen with natural hot spring water available anytime. However, dinner (French cuisine) was disappointing. The ingredients and flavors were subpar, and even the drinks we ordered were not satisfying. Unfortunately, this overshadowed all the good aspects of the facility. On a positive note, breakfast (Japanese style) was delicious. When I realized I had forgotten something on my way back home and called them, they responded promptly and sent it to me within two days. Thank you very much!

  • 客房・設施5
  • 設施・設備5
  • 接待・服務4
  • 餐飲3
  • 溫泉・浴池5
  • 滿意度4
  • 2024/11/6～
  • 2名 1間
  • <East Wing> Onsen Open-Air Deluxe Terrace Twin B1
  • 含早晚餐

設施的回覆

Dear Kotchanpi, Thank you very much for choosing Izu Hotel Resort & Spa. We are sorry to hear that the dinner and drinks did not meet your expectations. We will share your feedback with the relevant departments as a valuable opinion. We are glad to know that you enjoyed other aspects of your stay. Thank you again for your review.

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