Kobe Bay Sheraton Hotel & Towers

Perhaps I had too high expectations.

This was the first time I was denied a Diamond benefit, which gave me a bad feeling from check-in. The room was spacious with a beautiful night view. Although it’s understandable that the toilet, shower booth, and bathtub share the same space, the bathtub felt gritty during use, which was disappointing. Additionally, there weren’t enough amenities provided—another letdown. The night was quiet and allowed for comfortable sleep. The next morning at breakfast, while waiting in line, an elderly woman ahead of us wearing a yukata was turned away only when her turn came up. If she had been informed earlier about the dress code policy, it could have saved her waiting time—a small detail but one that made me question their hospitality. As for the food itself: my husband mentioned that his miso soup wasn’t warm enough—it seemed like someone forgot to turn on the warmer switch. Another disappointment came when finished plates were not cleared from our table despite asking staff members; eventually I had to take them myself to where employees were working—a bit too much to overlook even if expectations might be high. Even at budget buffet restaurants staff clear plates promptly. Although it was a short stay at this accommodation overall experience left mixed impressions due reflecting upon various aspects throughout visit!