Kobe Bay Sheraton Hotel & Towers

This was my first stay at Kobe Bay Sheraton Hotel & Towers.As I booked a Plan with Club Lounge access, I could enjoy coffee, juice, snacks, and more at any time, which made the stay very comfortable. The lounge had a calm atmosphere, and I especially appreciated being able to relax there.The guest room had a bathtub and a separate shower booth, but there was no washing area, so I used the Rokko Onsen on the 3rd floor. The Facility selection was excellent, including a large public bath, an open-air bath, waterfall-style jets, and reclining baths. I was able to unwind in the Onsen and felt very satisfied.I had breakfast at the Garden Café. There was a wide variety of dishes, and I enjoyed a delicious breakfast in a bright and open setting.On the other hand, it was disappointing that Diamond member benefits were not explained at check-in. As a result, I couldn’t use my member discount when purchasing souvenirs at Bay Leaf. With prior guidance, I believe the stay would have been even more enjoyable.Overall, I was highly satisfied with the Club Lounge access, the Onsen facilities, and breakfast—it was a very comfortable stay. If I have another chance to visit Kobe again, I would definitely like to stay here again.

I enjoyed the club floor. I enjoyed the pintxos, wine, and snacks. I also enjoyed the Onsen. The Room had plenty of space to relax, with good-quality beds and air conditioning. Breakfast was delicious as well, but the layout causes guests’ paths to cross when picking up food, which can make it feel crowded.It was my first stay in a while, and I was able to relax. Everyone at the Hotel greeted me with a smile.