Rihga Royal Hotel Tokyo 투숙객 리뷰 및 후기
- 객실 및 어메니티4.31
- 시설・설비4.12
- 접객・서비스4.22
- 식사4.29
- 온천・목욕3.93
- 만족도4.21
Unfortunately, there are issues with everything.
My spouse and I stayed for three days as RIHGA Royal Hotel Osaka swimming members. It would have been fine if there were almost no member benefits, but when we checked in after 8:00 p.m., there was no one at the front door, and the front desk staff member (male) was rude, which was very disappointing. The moment we entered the Room, it was covered in dust, and the refrigerator door was also dusty. The furniture overall felt old, and the space was not comfortable at all. The staff inside the Hotel did not greet us or show any hospitality, which made us feel sad. To make matters worse, there were mites(?) in the bed, and I was bitten many times around my thighs and waist. The gap compared with other Facilities in Osaka was unbelievable. Of course, there was no apology at all at checkout either. I absolutely cannot recommend this place. Our friends who stayed with us completely agree. It was very disappointing.
- 객실 및 어메니티1
- 시설・설비1
- 접객・서비스1
- 식사-
- 온천・목욕2
- 만족도1
- 2026. 8. 1.~
- 2명 1개
- Double Room, 34–38 m² (Non-Smoking)
- 식사 불포함
시설에서의 답장
Thank you very much for your continued patronage of the RIHGA Royal Hotel Group. We would also like to sincerely thank you for staying at RIHGA Royal Hotel Tokyo and for sharing your valuable feedback. We sincerely apologize for the discomfort caused by shortcomings in our staff service and guestroom cleaning. We take your comments seriously, have shared the matter internally, and will work to prevent a recurrence. We also deeply apologize for causing you concern regarding the hygiene of your room during your stay. After receiving your report, we promptly arranged cleaning by a professional contractor. Going forward, we will conduct regular inspections, further reinforce our guestroom cleaning procedures, and strengthen our hygiene management system to ensure a safe and comfortable environment for all guests. Thank you again for your valuable feedback. RIHGA Royal Hotel Tokyo Guest Services Manager