Rihga Royal Hotel Tokyo 투숙객 리뷰 및 후기

(도쿄도/와세다) [전체 131개 객실]
종합 점수
4.19
(70)
  • 객실 및 어메니티
    4.33
  • 시설・설비
    4.14
  • 접객・서비스
    4.24
  • 식사
    4.30
  • 온천・목욕
    3.96
  • 만족도
    4.23
  • 1.20
    マサヒデ

    Unfortunately, there are issues with everything.

    My spouse and I stayed for three days as swimming members at the RIHGA Royal Hotel Osaka. Having almost no member benefits was disappointing but acceptable; however, when we checked in after 8:00 p.m., there was no one at the front door, and the front desk staff member (male) was rude, which was extremely disappointing. The moment we entered the Room, it was covered in dust, and even the refrigerator door was dusty. The furniture overall felt old, and the space was not comfortable at all. The staff inside the Hotel did not greet us or show any hospitality, which made us feel sad. To make matters worse, there were mites(?) in the bed, and I suffered many bites around my thighs and waist. The gap compared with other facilities in Osaka was unbelievable. Of course, there was no apology at all at checkout either. I absolutely cannot recommend this place. Our friends who stayed with us completely agree. It was very disappointing.

  • 4.40
    PT146

    Calm, spacious, and fully equipped.

  • 4.60
    リッラン

    I stayed one night i...

    I stayed one night in a Junior Suite with my daughter. Since we checked out early, we chose a Plan without breakfast. Even so, the Room was spacious and comfortable.

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  • 4.67
    †マリエ†

    Thanks to the staff’s attentive service, we were able to relax and enjoy a comfortable stay.

    It was my first visit in quite some time, and I came with my grandchild. From the moment we arrived at the entrance, I was impressed by the courteous service that hasn’t changed over the years. During our stay, you responded quickly to any situations that can arise when traveling with a child, so we were able to relax without any worries. Room service didn’t have a large selection, but everything was excellent, and it was nice to enjoy our meal at a leisurely pace. (*We had both Japanese and Western breakfasts, but unfortunately I forgot to take photos.) I would definitely like to stay again if I have the opportunity. Thank you very much for your hospitality.

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  • 3.33
    kistler

    Washroom

    The faucet area in the washroom is old and does not feel very clean. When filling the bathtub, debris-like particles floated to the surface, suggesting the cleaning was not thorough.

  • 4.80
    リッラン

    Highly satisfied

    This was my first stay at the RIHGA Royal Hotel. The Room was clean and quiet, and I was able to relax comfortably. I used a parking pass that allowed multiple entries and exits, so getting in and out of the parking lot was smooth.

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  • 4.20
    いなっぴイースト

    I’m feeling a little disappointed.

    The Hotel’s Facility was excellent. Although it was a day-use stay, we were able to relax and enjoy our time—thank you very much. However, there were two disappointing points regarding service. 1. There was no explanation on how to use the elevator. This Hotel has strong security, and the floor buttons cannot be pressed unless you use the Room key card. Since this was not explained, we were confused for a while. 2. A taxi was called for us when we left. We appreciated being told the estimated arrival time. However, after getting out of the taxi and checking the receipt, we found that in addition to the pickup fee, two extra charges had been added. When we called the taxi company the next day, they explained that these were an app usage fee and a handling fee because payment was made by a standard credit card. The amounts were small, but we would have liked to be informed of this in advance as paying passengers. We hope these points will be improved next time.

  • 3.67
    なことあぶぶ

    A Premium Stay at a High-Quality Hotel

    The Hotel was high-quality throughout, and I had a wonderful stay. I only had the breakfast buffet, so next time I’d like to try the restaurant as well. The overall classic atmosphere was relaxing.

  • 5.00
    ももざむらい1012

    Always the best.

    I use it for day stays, and this Hotel always provides outstanding service and a wonderful space whenever I visit. I like it so much that I come here often. Highly recommended for spending time with someone special.

  • 4.33
    ホットタイム

    Repeat stay

    I stayed here the year before last and had a great experience, so I chose to stay again. The Shuttle Service bus from the station to the Hotel is very convenient. The bathroom isn’t a unit bath; it has a calm, spacious tub that really helps you relax and recover from fatigue. They also arranged for my companion to be in the next room, and it was close to the elevator, which was nice. Thank you very much. It would be even better if the Hotel staff smiled a bit more. Thank you for taking care of us.

  • 4.33
    ホットタイム

    Overall, I had a comfortable stay.

    I stayed here again for the first time in two years. At reception, you provided warm hand towels, and I appreciated your thoughtful hospitality. Thank you for arranging neighboring Rooms close to the elevator as requested for my mother and sister, who stayed in a separate Room. One issue was that it was difficult to adjust the Room temperature. Thank you for taking care of us.

  • 5.00
    エキチカ

    The moment I arrived at the Hotel, I knew I wanted to come back—this says it all about my overall satisfaction.

  • 5.00
    ももざむらい1012

    Third stay

    Thank you as always for the excellent service. This time, you kindly escorted me to my Room. I prefer a Room facing the street over a garden-view Room, so I used that one again for day use. It was for my birthday, and as always, I was very satisfied. Unfortunately, the Hotel restaurants were almost fully booked with Reservations, so I couldn’t dine there this time—but I’ll look forward to it next time. Thank you again for your wonderful service and hospitality. I would like to stay again.

  • 4.67
    ももざむらい1012

    Better than the Junior Suite.

    I previously stayed in a Junior Suite, but I was able to relax more in this Room. It was a little disappointing that the view was not of the garden, but overall this stay was better. I would like to stay again.

  • 5.00
    ちおの

    Very satisfied—better than expected.

    I don’t think you can find this level of service and Room quality elsewhere at this price range. The only drawback is that it’s a bit far from the train station, but there are buses, so it wasn’t a problem at all. Until last year, an affordable Plan was sold around this time as an “Exam Taker Support Plan,” so I hesitated because I wasn’t taking exams, but this year it had a different name, so I was able to make a Reservation.

  • 4.83
    occtsg

    Communication before...

    Communication before our stay was courteous, and we truly appreciated your thoughtful support. Thanks to you, we had a very comfortable stay. The neighborhood and the atmosphere inside the Hotel were calm, and we were able to enjoy breakfast at a relaxed pace. The omelet with truffle sauce was delicious. The Room was spacious with a great view and we were very satisfied, but it was a little disappointing that there was no separate washing area or shower booth.

  • 4.67
    モダンJP

    A First-Class Hotel That Selects Its Guests

    I stayed here because I used to live nearby. The property has aged, but it is still unquestionably a first-class Hotel. I was very satisfied with the lobby, the Room, and the service. The Room does feel a bit dated, but it is well maintained and I had no complaints. The lobby, corridors, and restaurants do not feel old at all. Restaurants (including the bar) close early, so it becomes very quiet at night. There are few bars in the area, so nights are truly peaceful. The biggest point is transportation convenience—or rather the lack of it. It’s far from any JR or subway station. Unless you take a taxi or know how to use the Toei bus or streetcar system, many people will find it inconvenient. However, since a streetcar stop is nearby, access to Higashi-Ikebukuro and Otsuka is good. If you’re traveling light, you can walk to Waseda Station on the Tozai Line, so access to Tokyo Station and Haneda Airport isn’t too bad. It’s not an upscale residential neighborhood, but there are some restaurants here and there, which makes it comfortable to stay around this area. Compared with Chinzanso up on the hill—lobby, restaurants, Rooms—Chinzanso is better across the board; however this Hotel is more convenient overall in some ways, so choosing this one can make sense. It won’t suit everyone, but I like this Hotel and will stay again.

  • 5.00
    ももざむらい1012

    It was excellent.

    Both the Room and the meals were excellent. I had a truly meaningful stay. The service was attentive without being intrusive, which I really appreciated. I would love to stay again. Thank you very much.

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  • 4.00
    MC21

    This is an affordable Hotel.

    The location is a bit tricky, but it’s relatively close to Shinjuku and Ikebukuro. For a Hotel in this class, the Room is spacious and the price is quite reasonable. I didn’t use them this time, but there are also highly rated Japanese, Western, and Chinese restaurants on-site. I hope they continue in this direction going forward.

  • 5.00
    レチェニャン

    Wonderful.

    I’d been interested in this place for a while because it had such high ratings, and it truly was a wonderful Hotel—just as the Reviews said. The staff were very attentive, and I loved the room design. It was spacious and relaxing. The large bathtub was also a great touch. Breakfast was delicious too, with gentle seasoning that I really enjoyed. The shuttle bus service was very convenient as well. A completely satisfying stay—I will definitely be back.

  • 3.40
    庭園都市

    It might be outdated.

    This is my personal opinion. I stayed here for the first time. It feels like a thorough copy of Western styles. Unlike Prince Hotel, which employed Togo Murano, there seems to be no sign of involving a designer with a clear philosophy. I can only say it was disappointing. A hotel like this is unnecessary in 21st-century Japan. I believe it is outdated.

  • 4.00
    ともゆこと

    Thank you for your patronage.

    Thank you for your flexibility in accommodating same-day plan changes. However, I felt uncomfortable finding a partially consumed water bottle left in the bathroom. While human errors can happen, it might be worth reconsidering operations, such as having a different person double-check at the end.

  • 4.40
    ミーちゃん831

    Staff Support

    After checking out, I asked a female staff member to store my luggage after stepping outside, but her response felt somewhat suspicious and unwelcoming. Even after explaining that I had stayed at the accommodation, there was no apology or acknowledgment. She might have been young and inexperienced, but once a negative impression is formed, it can be hard to erase.

  • 4.17
    ＠ゆう！

    Hotel with excellent service quality

    The Hotel provided excellent service. While the Facility and equipment show signs of aging, they are well-maintained and clean. Additionally, I requested to change breakfast to lunch, and the staff handled it pleasantly, for which I am grateful. I would love to stay here again if given the opportunity.

  • 4.00
    KK*

    I made a same-day re...

    I made a same-day reservation to stay at a nostalgic place from my university days. Opted for a plan with breakfast and dinner included, and headed to the Chinese restaurant. Although it was a weekend stay and I expected it to be crowded, there were only two groups including us, allowing for a quiet dining experience. The shark fin dish was incredibly delicious, and I’d love to have it again. The room felt quite old, but it was acceptable for dining and staying overnight. Breakfast was also enjoyable thanks to the kind staff. Thank you for your hospitality!

  • 4.67
    MASAKO S

    I stayed here for an...

    I stayed here for an award ceremony. It was a wonderful Hotel. I feel like I finally stayed at a truly good Hotel after a long time. Despite rising prices recently, I was guided to a nice Room at a reasonable rate and had a relaxing stay. The breakfast was also delicious.

  • 4.00
    ターボン

    Established Hotel

    A relaxing Hotel with a calm atmosphere.

  • 2.83
    世界市民

    I was a bit disappointed.

    I have stayed at the RIHGA Royal Hotel in Okinawa several times with my husband and always found it comfortable, so this time I decided to spend some relaxing time alone at a nearby RIHGA Royal Hotel and made a Reservation. First, at the front desk, the couple who arrived before me were promptly greeted and assisted, but I was not acknowledged even though I was next in line. Only after I asked to check-in did they finally assist me. There were no other guests waiting. The front desk lacked a sense of hospitality. The Room assigned to me was a corner Room that felt slightly dark. The drawer containing bathrobes and pajamas was broken and could not be opened, so I had to ask the front desk to bring them up for me. Perhaps noticing my dissatisfaction, the staff member who delivered the bathrobe later upgraded me to a slightly larger Room on the top floor. The new Room was spacious with a great view, which gave me some relief; however, when I went to make tea using one of the mugs provided, it turned out to be dirty. Too tired to contact the front desk again, I washed it myself before use. The Japanese-style breakfast via room service was delicious. Next time, I'd like to stay at an upgraded Hotel where warm hospitality is guaranteed.

  • 3.40
    飲むヨーグルト

    The Room was spacious and luxuriously designed.

    The limousine from Takadanobaba was convenient, but the initial boarding point was hard to find. The front desk was also difficult to locate, causing some confusion. The Room itself was excellent, but there were cobwebs in the toilet... which was disappointing.

  • 4.17
    n.m.717

    The breakfast was excellent.

    During the summer vacation, my elementary school daughter wanted to visit Tokyo, so I searched for a hotel and made a last-minute reservation two days prior. We stayed in a Junior Suite as a family of four with her grandparents. Although the accommodation was a bit dated, it was comfortable for just sleeping. The breakfast the next morning was very delicious. Since it was a weekday, there didn’t seem to be many guests, and there was no crowd during breakfast. The staff's service was also excellent.

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