Rihga Royal Hotel Tokyo住客評價與感想
- 客房・設施4.31
- 設施・設備4.12
- 接待・服務4.24
- 餐飲4.31
- 溫泉・浴池3.94
- 滿意度4.22
Unfortunately, there are issues with everything.
My spouse and I stayed for three days as RIHGA Royal Hotel Osaka swimming members. It would have been fine if there were almost no member benefits, but when we checked in after 8:00 p.m., there was no one at the front door, and the front desk staff member (male) was rude, which was very disappointing. The moment we entered the Room, it was covered in dust, and the refrigerator door was also dusty. The furniture overall felt old, and the space was not comfortable at all. The staff inside the Hotel did not greet us or show any hospitality, which made us feel sad. To make matters worse, there were mites(?) in the bed, and I was bitten many times around my thighs and waist. The gap compared with other Facilities in Osaka was unbelievable. Of course, there was no apology at all at checkout either. I absolutely cannot recommend this place. Our friends who stayed with us completely agree. It was very disappointing.
- 客房・設施1
- 設施・設備1
- 接待・服務1
- 餐飲－
- 溫泉・浴池2
- 滿意度1
- 2026/8/1～
- 2名 1間
- Double Room, 34–38 m² (Non-Smoking)
- 不含餐點
設施的回覆
Thank you very much for your continued patronage of the RIHGA Royal Hotel Group. We would also like to sincerely thank you for staying at RIHGA Royal Hotel Tokyo and for sharing your valuable feedback. We sincerely apologize for the discomfort caused by shortcomings in our staff service and guestroom cleaning. We take your comments seriously, have shared the matter internally, and will work to prevent a recurrence. We also deeply apologize for causing you concern regarding the hygiene of your room during your stay. After receiving your report, we promptly arranged cleaning by a professional contractor. Going forward, we will conduct regular inspections, further reinforce our guestroom cleaning procedures, and strengthen our hygiene management system to ensure a safe and comfortable environment for all guests. Thank you again for your valuable feedback. RIHGA Royal Hotel Tokyo Guest Services Manager