그랜드 닛코 도쿄 다이바 투숙객 리뷰 및 후기

(도쿄도/오다이바) [전체 882개 객실]
종합 점수
4.54
훌륭하다 (351)
  • 객실 및 어메니티
    4.63
  • 시설・설비
    4.56
  • 접객・서비스
    4.64
  • 식사
    4.48
  • 온천・목욕
    4.35
  • 만족도
    4.57
1.67
車椅子で出かける夫婦

The room did not get dark.

The lighting switch seemed to be malfunctioning, and I was unable to turn off the room's indirect lighting. The bed in the Universal Room was an excellent electric one, but for someone with limited mobility, there are restrictions on sleeping postures, making it difficult to avoid glare. Having a brightly lit room throughout the night is unacceptable. Although repairs were attempted, no solution was found. As a temporary measure, I used towels and bed covers to block the light with staff approval; however, this poses a fire risk and is not ideal.

  • 객실 및 어메니티1
  • 시설・설비2
  • 접객・서비스2
  • 식사2
  • 온천・목욕2
  • 만족도1
  • 2025. 6. 21.~
  • 2명 1개
  • [Regular Floor] Universal Room
  • 조식 포함

시설에서의 답장

Dear Couple Traveling with a Wheelchair, Thank you very much for choosing our facility. We sincerely apologize for the inconvenience caused by the issue with the lighting in your room. As you mentioned, we should have prioritized resolving this matter promptly while considering safety, and we deeply regret falling short in this regard. We will take immediate steps to ensure such issues do not occur again in the future. Grand Nikko Tokyo Daiba

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