Yokohama Grand Intercontinental Hotel 투숙객 리뷰 및 후기

(가나가와현/요코하마·미나토미라이) [전체 594개 객실]

종합 점수

4.22

좋다 (216)

객실 및 어메니티
4.29
시설・설비
4.20
접객・서비스
4.28
식사
4.35
온천・목욕
4.00
만족도
4.25

4.60

3080

게시일: 2025. 6. 5.

Thank you very much.

I had a great time, thank you very much. However, when I received a discount coupon at the front desk, I was told it could be used for purchasing cakes next to the front desk. But when I presented it during purchase, I was told it couldn't be used there. I understand such mistakes can happen and decided to buy the cake anyway. However, I was shocked when the male staff member at the cake shop said he would "deal with" whoever made that mistake later. There's no need for such extreme comments, and it made me sad to think this is the level of service at this Hotel.

객실 및 어메니티5
시설・설비4
접객・서비스4
식사－
온천・목욕5
만족도5

2025. 6. 2.～
2명 1개
2 Single Premium Harbor View (Non-Smoking)
식사 불포함

시설에서의 답장

Thank you very much for staying at Yokohama Grand InterContinental Hotel. We are delighted to hear that you had an enjoyable time during your stay. However, we deeply apologize for the incorrect information provided at the front desk and the behavior of our staff, which caused discomfort to you. We sincerely take your valuable feedback into consideration and will review our staff training to improve and provide high-quality service. We would be grateful if you could visit us again in the future. All of our staff look forward to welcoming you on your next visit. Accommodation Manager Yokohama Grand InterContinental Hotel

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