Yokohama Grand Intercontinental Hotel 투숙객 리뷰 및 후기

(가나가와현/요코하마·미나토미라이) [전체 594개 객실]
종합 점수
4.23
좋다 (215)
  • 객실 및 어메니티
    4.29
  • 시설・설비
    4.20
  • 접객・서비스
    4.28
  • 식사
    4.35
  • 온천・목욕
    4.00
  • 만족도
    4.25
5.00
Y.A116

The General Manager's courteous service

I often stay at various Hotels, but this was my first time staying here, and I was looking forward to it. This time, there was a system error that caused a double booking for the same Room number. However, the General Manager remembered me even at checkout and greeted me politely. I thought it was truly professional service. Hospitality is challenging work. I would love to stay here again!

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5
  • 2025. 5. 6.～
  • 2명 1개
  • 2 Single Premium Harbor View (Non-Smoking)
  • 조식 포함

시설에서의 답장

Thank you very much for staying at Yokohama Grand InterContinental Hotel. We sincerely apologize for the inconvenience caused by the system malfunction, despite your anticipation of enjoying your stay with us. We deeply appreciate your kind words regarding our response during this situation. Encouraged by your feedback, our team will continue to strive to provide high-quality service that satisfies all our guests. We look forward to welcoming you again in the future. Accommodation Manager Yokohama Grand InterContinental Hotel

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