Kawasan pemandian air panas di sekitar Danau Ashi × Akomodasi Bernuansa ZenKepuasan pelanggan yang tinggi di Hotel·penginapan gaya Jepang

This was my first stay, and I was able to spend such a fulfilling time that it hardly felt like just one night and two days. From the warm welcome upon arrival, everything was handled with great care, and the staff’s heartfelt hospitality left a strong impression. Throughout my stay, they paid attention to even the smallest details, and their service remained wonderful all the way through to the farewell at departure. Rather than feeling formal or routine, it truly felt like they valued each guest as an individual. The Room had a calm atmosphere, and best of all was the open-air bath attached to it. The luxury of being able to soak in the Onsen slowly whenever I wanted was exceptional—it felt so good that I wanted to go in again and again. Enjoying the open-air bath while taking in the surrounding garden and nature helped me forget everyday fatigue. Each dish was prepared with great care, and I could enjoy not only the flavors but also the presentation and sense of seasonality. The meal itself became one of the highlights of my trip—it was that satisfying. The overall atmosphere of this Ryokan is also wonderful. It is quiet and relaxing, and simply being inside made me feel naturally at ease. Everything is well maintained down to the smallest details, making it a perfect space for enjoying an escape from everyday life. Although it was a short stay of one night and two days, by checkout I felt surprisingly refreshed both physically and mentally—I was able to truly recover from my fatigue. This is a Ryokan where you can honestly think, “I want to stay here again.” If you are looking for Accommodation in Hakone, I highly recommend staying here at least once.

We stayed here during my 7th month of pregnancy for a maternity trip. It was our first time staying in Gora, and while choosing among the many Accommodations, we decided based on the availability of an in-room open-air bath, Reviews of the food, and the high level of service—and it was absolutely the right choice. Every dish was delicious, and from check-in to check-out we had a truly comfortable experience. It was our last trip as a couple before welcoming our baby, and it became a very memorable journey. My husband also said that although he has stayed at many Accommodations before, this one left a particularly strong impression and he was very satisfied. We would definitely like to stay again.

From the front desk with a panoramic view of Hakone’s great natural scenery to the Room with a private open-air bath, everything was excellent! The food was also very satisfying. The incense service and drink service were plentiful and much appreciated. The staff were very kind as well. We’ll be back!

We stayed here for our wedding anniversary trip. From the moment we arrived until the very end, we truly had a wonderful time. The Room was spacious and spotless, with thoughtful attention to every detail. It was so comfortable that we honestly wished we could stay there forever. We were also delighted to receive a Room upgrade this time—thank you so much. Above all, the meals were beyond words—absolutely delicious. Every single dish was outstanding, and the dining experience itself became a special memory. Because it was our anniversary, you even prepared a surprise dessert plate for us. We were deeply touched by your unexpected kindness. All of the staff were warm throughout our stay, full of attentive care and hospitality, and we found ourselves thinking again and again how glad we were to have chosen this place. The Room, the meals, the Onsen, and especially the staff’s thoughtfulness—everything was exceptional. We couldn’t be more satisfied with our stay. We have stayed at many Accommodations over the years, but this is without a doubt the best one we have ever experienced. We are truly glad we chose “Hakone Gen” for such an important anniversary. When we visit Hakone again, we would love to stay here again. Thank you very much for such a wonderful time and unforgettable memories.

We thoroughly enjoyed the heartfelt cuisine at both dinner and breakfast. From the ingredients and preparation to the tableware, service, and explanations of each dish, every aspect of the dining experience was highly satisfying. Including the Onsen, our Room, and the attentive hospitality of all staff members, everything from check-in to check-out fully matched what my spouse and I expect from an Onsen Ryokan, making our stay truly comfortable. We would like to express our gratitude and respect for providing such wonderful service. We hope to stay with you again.

The building, Rooms, and all shared areas are stylish and spotless. The services and meals are excellent. There is nothing around the Hotel, so I was able to relax quietly in the in-room Onsen.

It was a truly wonderful Ryokan with a nostalgic, traditional atmosphere while still feeling very clean. I especially recommend the private open-air bath in the guest room—it was incredibly relaxing. We had both breakfast and dinner, and they were excellent in both taste and portion size. Also, even though it was last-minute, I asked on the day for a surprise plate for my wife, and they kindly arranged it for us. I don’t usually return to the same place when traveling, but this is somewhere I’d like to visit again next year. Highly recommended.