Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 72Page Number

Before booking, I had a few questions, so I called the hotel and then made my reservation. The staff member on the phone was very polite and accurate, which gave me confidence to book, and this was my first stay. When I arrived, the parking lot was full, but they kindly directed me to a nearby parking area. At the front desk, I told the staff it was my first time and that I didn’t know how things worked, and they explained everything carefully. Although it was a weekday stay, there were many families with children. I wanted a hotel with a separate bath and toilet and a bathtub; even though I stayed alone, the bathroom had a chair and wash basin, and the shower head settings could be changed with a button, which made it very comfortable. It was clean, convenient, reasonably priced, and I was very satisfied. I have already booked another stay in November as well—thank you in advance for your continued hospitality.

The distance from the station, the Hotel Facility, and the Room—everything was satisfying. Breakfast also offered a wide variety and was excellent. I was truly impressed for the first time in a while.

I was shown to a Room larger than expected. Since I planned to work remotely in the Hotel, the large desk was a huge help! Also, I really enjoyed the complimentary tea, coffee, and black tea in the lobby. I also appreciated being able to borrow bath salts and a rubber duck. It was very comfortable, and I’d love to stay again if I have the chance. Thank you!

Located almost right by the station, this is a wonderful Hotel—clean, modern, and with an artistic feel. Every staff member who assisted us was pleasant and welcoming, and the dinner at KIZAHASI was especially delicious. The breakfast restaurant offered fresh, plentiful ingredients—nothing to complain about. We were also thrilled to be able to stay in Kyoto at this price during Silver Week. Since it was my wife’s birthday, thank you very much for all your thoughtful consideration; she was truly delighted. We would love to stay again.

The convenience is excellent, with the express bus stop from Sendai right in front of the property, and the bathroom’s separate washing area was also a big plus. Above all, I was amazed by how lavish the breakfast was. I chose the Japanese set, and was surprised to be served a tray-style meal that felt just like a Ryokan. Starting with imoni soup served on a small burner, every dish showcased Yamagata specialties—I was truly impressed. Both the quality and portion size were completely satisfying. I would love to stay again.

We originally planned to stay for one night, but since the weather at our next destination didn’t look promising, we decided on a last-minute Multiple Night Stay here. Before staying here, we had been at the Grand Prince Hotel Hiroshima, and compared with that, this Hotel felt more family-friendly and enjoyable even with children. It’s a little away from the center of Dogo Onsen, but a free retro-style Shuttle Service bus runs regularly, so the distance hardly bothered us. There is a footbath at the Hotel entrance that you can enjoy anytime. In the evening, there was also a festival-style kids’ fair held next to the souvenir shop area, which delighted our child. The baths are divided between an indoor bath on the 3rd floor and an open-air bath on the 4th floor. Each has its own atmosphere, and it was great being able to enjoy both. The food was delicious and our whole family was very satisfied. The staff were courteous as well, so we could relax and feel comfortable throughout our stay. This last-minute Multiple Night Stay turned out to be absolutely the right choice. When we visit Dogo Onsen as a family again, we would definitely like to stay here again—certainly a repeat for us. The Dogo Prince Hotel character “Yutama Prince” greeted us at check-in and saw us off at check-out at the entrance. We hope he keeps up the great work!

This was my first stay here, and it was a truly comfortable, relaxing, and wonderful hotel. All of the staff were very kind and pleasant as well. The room felt clean and cozy, with a great view. It also had a lanai where I could enjoy coffee and unwind. Above all, the hot spring baths and breakfast were amazing. The hot spring water was excellent, and the breakfast buffet used plenty of local ingredients—it was truly delicious. It really was a fantastic hotel. Thanks to you, I had a fun and memorable trip, and I’m very grateful. Thank you so much. I’d love to visit again.

I stayed on the Early Bird 56 / No Meals Included Plan in a Corner Double Room for Single Use (Non-Smoking) (Double). This was my first time staying near Fukushima Station, and I’m glad I chose this Accommodation. The Room was compact, but clean and easy to use. In particular, the bathroom was very clean, which I think is especially appreciated by women. Amenities are placed next to the elevator for you to choose what you need, and everything necessary is available. Also, I was pleasantly surprised at how delicious the drip coffee in the Room was! The staff were very kind as well, and I had a comfortable stay.

The guest room was very clean and beautiful. The hiba wood bath smelled wonderful and was amazing. The atmosphere of the building was also great. And the food was incredibly delicious!! The sashimi at dinner was so fresh it was hard to believe we were staying at an Accommodation in the mountains. For breakfast, we were very satisfied to enjoy many local dishes such as Aomori’s famous ika-menchi and Towada barayaki. Most impressive of all was the staff’s thoughtful attention to detail. Since we had a small child with us, thank you very much for all your consideration. In particular, the staff member who assisted us at dinner welcomed us with a wonderful smile, creating a memorable experience that will stay with us. Thank you very much. We visited as a large group, and everyone praised it as an outstanding Accommodation. We would definitely love to visit again in another season. Thank you for a wonderful time.

On a long-awaited trip to Izumo Taisha, I wanted to stay at a Hotel near Matsue Castle, so I chose this Accommodation. I arrived a little early, but the pleasant service left a great first impression. When I entered the Room, I found it had been renovated and was very clean and beautiful. The view from the window wasn’t Lake Shinji, but I was happy to see Matsue Castle clearly. I was really looking forward to the sunset over Lake Shinji, but unfortunately it was cloudy... I waited until 6:00 p.m., but sadly couldn’t see it. Before dinner, I used the bath facilities. The changing area and baths were very clean, and the open-air bath was spacious and comfortable. To be honest, I wasn’t expecting much from the food... but it was surprisingly delicious—especially the shijimi clam soup! It truly impressed me. While buffet-style dining is common these days, I was satisfied that we could relax and enjoy our meal at our table. Breakfast was half buffet-style, but there were many small dishes neatly packed into a bento box-style tray, and everything tasted great. Thank you very much. Starting with the front desk staff, everyone’s hospitality made me feel truly comfortable. It’s a Hotel where I would definitely like to stay again!!

This was a long-awaited stay at a hotel I had always wanted to visit, and it truly lived up to my expectations. Because of the Kumamoto earthquakes, I briefly considered canceling my reservation. However, when I reached out, I received a warm and courteous email assuring me there would be no impact. By adjusting my route, I was able to visit safely. I am sincerely grateful for the thoughtful support even before our arrival. The interior was beautifully appointed with historic furnishings, and the fresh flowers placed throughout reflected subtle attention to detail. Dinner offered an authentic atmosphere and flavors; the portions and timing of service were just right, and we thoroughly enjoyed relaxing at the bar afterward as well. Those who prefer flashy luxury or modern facilities may find it a bit too calm, but for us—who love classic charm—it was an ideal setting. All of the staff were wonderfully attentive, though there were moments when it seemed they might have been slightly understaffed overall, to the point that I worried about their workload. Even so, we received warm hospitality and made wonderful memories. We would love to return again when we have the chance.

Great value for money and excellent service—I’ve become a fan of this Hotel. I’ll definitely stay here again on my next business trip to Nagoya!

Due to my mistake when making the Reservation, I ended up with a smoking Room, but it was thoroughly deodorized and I didn’t notice any odor at all. During my stay, I could use the complimentary rental bicycles, which allowed me to enjoy sightseeing at a relaxed pace. The staff who assisted me were friendly and approachable, and this Accommodation is one I’d like to stay at again. Thank you very much.

Last year, I was impressed by the variety of Onsen and the fresh vegetables, so I stayed again this year. The Room we chose had a bedroom on the second floor and a wonderful layout. We were thrilled to spot a wild squirrel from the balcony, even if only for a short time. I heard the chef has changed, so the overall impact was slightly different, but everything was delicious, with fresh vegetables featured throughout the menu. The morning tomato juice was just as fresh as ever and outstanding. Not only is the Onsen excellent, but there is also a wide selection of drinks available, making this Accommodation more satisfying than any other Onsen Accommodation. It’s a bit far from Tokyo, but I would love to stay again to relax with superb Onsen and fresh vegetables.

Everything—from the Facility and hospitality to the dining—exceeded our expectations, and it was a stay that our whole family genuinely enjoyed. Our child liked it so much they said, “I want to come again,” and we felt it is a Hotel that’s perfect for a family trip. This time we stayed for one night and two days because we were also staying at another Hotel, but considering the well-equipped Facility and services, I think a Multiple Night Stay would let you appreciate this Hotel’s appeal even more. Next time, we would definitely like to stay for multiple nights. [Club Lounge] The staff at check-in were extremely courteous, and we were able to enjoy sweets and drinks while completing the procedures. They also prepared coloring sets for each child in our party, which left a great impression as our child was able to spend the time without getting bored. [Guest Room: Ryukyu Suite / Beach View] The in-room refrigerator was a large model with completely separate fridge and freezer compartments, making it very convenient even for families. The toilet was modern and very clean, so it was comfortable to use. Having an in-room drum-type washer/dryer is especially helpful for longer stays or trips with children. Also, because there is a tatami room, children can relax safely lying down; we felt it’s a guest room where families can truly unwind together. Since it’s on the 3rd floor, the view isn’t quite “breathtaking,” but we had no particular complaints and stayed comfortably. [Dinner: Roy’s] There was an excellent variety of sushi options, and the desserts were plentiful as well—everything was delicious. We were satisfied enough that we definitely want to dine here again next time, and I can strongly recommend it to future guests. [Breakfast: Four Seasons] As part of the club floor benefits, we could make a Reservation at check-in, which helped us avoid crowds and enter smoothly. All dishes were delicious—especially the pancakes. With seating overlooking the ocean and a great atmosphere overall, it made for a wonderful morning. [Large Public Bath] We used it around 9:00 PM. It was crowded inside, but there was always an available washing station. Towels were provided as well, which made everything comfortable. [Facilities & Amenities] While not large, there is an indoor pool; plus activities such as rock-paper-scissors stamp rallies are held too, so children won’t get bored even on rainy days. We spent comfortably everywhere—including the outdoor pool area and the beach. [What Was Disappointing] The club floor benefit “Dolphin Splash” and the suite benefit “Wake-Up Sailing” were fully booked so we couldn’t participate. Although this seems unavoidable since the website states they are first-come-first-served programs as well، I hope improvements can be made so guests are less likely to miss out on these benefits altogether.

I originally planned to stay for one night and then move to another Accommodation, but it was so comfortable that I extended my stay for a Multiple Night Stay. The property was very clean, the air conditioning worked well, and the view was beautiful. Breakfast was carefully prepared, and on the second day they changed the menu. They also provided options for children. During my stay, I enjoyed coffee, and in the evening I had a little alcohol as well. It was a wonderful stay. The view from the Room was great, and the Room was spacious, clean, and comfortable. Thank you very much.

I planned to share the Room name as part of a birthday message for him, and the Ryokan kindly helped by arranging a bouquet in the Room. Then, on the day, they upgraded our Room, which also made my message to him even more special, and it became a time that brought us even closer (lol). The staff were very kind, and since the bath was private to our Room only, we were able to relax and enjoy our time together. I would definitely like to stay again! Thank you very much.

This is my regular place to stay in Chino. The rooms are like a standard business hotel, but the soundproofing is excellent. This time my room was next to the elevator, yet I heard nothing at all. It seemed nearly fully booked, but I couldn’t hear any noise from other rooms either—perfect for a quiet stay. The owner’s dog, whom I often see in the morning and evening, is absolutely adorable, and I always look forward to saying hello on each visit. There is a large hot-spring bath on the first floor with wonderful water quality. It’s open from 6:00 a.m., so I hardly ever use the bathtub in my room. After soaking, there’s also a massage chair room where you can fully unwind from travel or work fatigue. In the morning, complimentary coffee is available next to the front desk, and it’s very good—I enjoy it every time. The entire building is non-smoking, but there is a designated smoking area by the entrance, so it isn’t inconvenient. It feels like the best of both worlds: an onsen ryokan and a business hotel combined. Every time I stay here, I tell myself that next time I’ll try the breakfast buffet.

I have stayed in Shuzenji at Yagyu-no-Sho and at Sora next door, but this was my first stay at Asaba. 　The moment I arrived and stepped into the entrance, a pond and a Noh stage opened up before me—an overwhelming view. I also noticed the pleasant scent of wood and the crisp, refined air. I assume everything is kept impeccably clean. Our Room was in the second-lowest price range, but it still had a view of the Noh stage, and with two adjoining rooms it felt very comfortable. 　Both the staff member who guided us to our Room and handled check-in, and the attendant who served dinner and breakfast, were courteous yet pleasantly friendly, which helped me relax. Some luxury top-tier Accommodations have staff who make guests feel tense, but that was not the case here. 　Dinner made it clear that each dish was prepared with great care. The soft-shelled turtle winter melon soup and the horse mackerel sashimi were outstanding. However, as others have mentioned, since the grilled dish was sweetfish and the rice was also sweetfish rice, I would have preferred a sea fish for the grilled course. 　I used the large public bath about twice without running into anyone, so I could unwind in peace. The in-room bath was also very comfortable. I spent time in the salon before dinner on day one and after breakfast on day two; it was wonderfully quiet there, so I could relax while looking out over the pond and Noh stage. 　I would like to stay again in a different season.

Three of us (all women) stayed here. The staff’s hospitality was wonderful, and we felt very comfortable throughout our stay. The bath was also clean and lovely. The sound of the waves was soothing and relaxing. Both dinner and breakfast offered a wide variety of dishes, and we enjoyed chatting with the person who served our meals—everything impressed us from start to finish. If we come back to Yuhigaura again, we will definitely stay here again!