Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 47Page Number

I visited Niseko to see Mt. Yotei. Unfortunately, it was raining and I couldn’t see it, but the delicious meals made up for it. Thankfully, the next day was sunny and I was able to see Mt. Yotei in all its glory. The Italian set course was excellent—each dish was delicious, and the flow of the course felt natural and very well put together.

The location was excellent, and the views of Sanshiro Island and Suruga Bay from the Room, the bath, and the lobby were amazing. There were complimentary drinks and tokoroten available in the free lobby, and the private family bath was open—everything could be used without a Reservation. The night view from the rooftop was also wonderful, and we enjoyed it like a vacation home. The staff service was outstanding as well. We would love to stay again.

This was our fifth stay in two consecutive years (we also visited 12 and 25 years ago, haha). The Room was clean, the meals were delicious, and we especially enjoyed the extra-ordered red ika somen. We also loved the welcome chestnut steamed yokan. We had one from a famous confectionery in Kyoto the day before, but this one suited our taste better. We bought some at the shop on our way home. Thank you very much for upgrading our Room as well. As we were leaving, the proprietress kindly said, “Please come again,” so we hope to visit again next year. Thank you very much.

Although the building is old, we had an ocean view from the Room and could watch the sunset, and the large public bath also had a sea view—it was wonderful. The staff were very welcoming. There is also a pool during the summer, and it was great to be able to go down to the sandy beach as well. We would like to visit again.

This was my third stay. They responded quickly even to sudden changes. The staff are always very kind, and both the Room and the entire building are thoroughly cleaned, so I was able to spend my time in a clean and comfortable environment. I also relaxed while enjoying the greenery in the park visible from the Room, as well as in the large public bath inside the Accommodation. Dinner was also very delicious. I was very satisfied again this time, and I was especially happy that my mother enjoyed it as well. I will stay again in winter. Thank you very much again.

We stayed here as a couple.\n\nWe had been interested in this Accommodation for some time, and after actually staying, it exceeded our expectations. Above all, the milky-white free-flowing Onsen from the source was outstanding, and soaking at a leisurely pace felt truly luxurious. We also enjoyed the private open-air bath together without any worries, which became a wonderful memory.\n\nBoth dinner and breakfast featured carefully prepared dishes that made the most of local ingredients, and we were completely satisfied with both the taste and portion sizes. Everything at both meals was delicious, and we were impressed to enjoy freshly made dishes served piping hot.\n\nThe staff’s hospitality was warm, with thoughtful attention to detail throughout our stay, making it very comfortable. The Room was clean and had a calm atmosphere, allowing us to slowly unwind from everyday fatigue.\n\nThe Onsen, cuisine, and hospitality were all excellent—we were satisfied in every way. This is an Accommodation we would highly recommend to couples looking to enjoy a relaxing Onsen trip.\n\nThank you very much for everything. We would love to visit again as a couple in another season.

On my first trip to Kusatsu Onsen, I stayed for two nights in the private open-air bath guest room “TAKASAGO.” Guest Room (TAKASAGO) The layout is wonderfully spacious, with the bedroom and tatami-style living area separated, creating a quiet and relaxing atmosphere. Personally, I felt the room was a little dim due to limited natural light depending on its orientation, and I would have loved a larger sofa where you can really sink in rather than a low table—but overall it was an expansive, truly luxurious space. The tatami room with the low table faces a private garden and had a lovely sense of traditional charm. The maisonette-type rooms looked brighter and seemed to have more comfortable sofas as well, so I’d like to try one next time. Onsen Two different hot spring sources—Jizo Gensen and Bandai Kosen Gensen—are supplied here, making for an indulgent bathing experience. In addition to enjoying high-quality spring water anytime in the in-room open-air bath, the three private reservable baths each had their own distinct character and conveyed refined Japanese aesthetics. I thoroughly enjoyed soaking in Onsen throughout my stay. In particular, I loved “AWASE,” where three tubs are lined up from low to high temperature so you can experience a traditional bathing method—I went back again and again. Breakfast As dinner service was suspended during my stay, breakfast was the only meal offered—but its quality was outstanding, easily on par with dinner. I often stay at cuisine-focused Ryokan, and this was among the best I’ve experienced: creative composition of dishes, cooking that brought out the best of each ingredient, and thoughtful selection of tableware that elevated every course. Hospitality & Service The staff’s attentiveness and perfectly balanced approach—present when needed but never intrusive—left a strong impression and made my stay very comfortable. While there are a couple of minor preferences regarding the guest room setup, overall I was extremely satisfied with every aspect: Onsen, food quality (breakfast), and hospitality. I would absolutely love to return when visiting Kusatsu again.

We were able to relax in a quiet setting surrounded by nature. The private open-air bath attached to the room was spacious, and we could unwind in the hot spring water. The amenities—especially ReFa—were excellent. We also enjoyed both dinner and breakfast in our room at a leisurely pace as a family.

We stayed here for a family trip with my parents. At check-in, the staff explained the building while we enjoyed the beautiful garden view, which helped us understand the Accommodation even better. The welcome sweets and tea we were served were also delicious. As I am pregnant, I mentioned that I was avoiding caffeine, raw foods, and alcohol. They kindly switched the coffee prepared in our Room to decaf, provided non-caffeinated sword bean tea, and changed the tea served with meals to black soybean tea. I was truly impressed by their warm hospitality. Dinner was excellent as well. They even accommodated me with a separate menu, and I really appreciated their thoughtful attention to detail. Every dish was delicious, the portions were just right, and it was a wonderful meal overall. The private Onsen in our Room could be enjoyed 24 hours a day whenever we liked, which was fantastic. My parents seemed very satisfied too. This was our last family trip before our baby arrives, and we are truly glad we chose to stay here. Once things settle down, we would love to return and stay in a different Room as well.

This was the best value for money among all the Hotels I’ve stayed at around Tokyo. I’ll choose this place again whenever I come to visit Chiba. The breakfast and dinner were both delicious, and the dinner in particular was truly professional-level—my whole family loved it. I was amazed at how spacious the Room was. I didn’t expect to have such a large Room at this Accommodation Fee, so it was a pleasant surprise. The condition of the guest room was even better than in the photos, and everything was impeccably cleaned.

Spending time in the lovely garden with the mountainside glowing in the setting sun as a backdrop was truly relaxing. In addition to the warm welcome, both dinner and breakfast were satisfying, and the hot spring in harmony with nature was exceptional.

I came here with a colleague, and it was unbelievably luxurious—we were beyond excited. I truly felt glad we came.

Used for one night during a trip around Tohoku. I booked at a great price and honestly didn’t expect much, but the value for money was outstanding—I was truly impressed. The room felt a bit dated, but it was kept very clean and was spacious enough to be comfortable. I also loved the ocean view at sunrise. What really stood out was the buffet. They offered plenty of local specialties such as Morioka reimen, wanko soba, and imoni, and the roast beef was authentic. Not only Japanese dishes but also Western and Chinese options—an incredible variety with so many choices. Lots of desserts too! There was even a chocolate fountain that kids would love, and the fruit quality was excellent. Everything tasted delicious—truly wonderful. The all-you-can-drink alcohol selection was also extensive; it almost made me worry whether they can make a profit with this price for one night with two meals included. Breakfast was just as fantastic. The buffet layout is refined and uncluttered as well. I’ve stayed in many places, but this buffet is better than that of certain members-only resort hotels. It really reminded me that hospitality matters more than facilities. It’s lively with what seem to be repeat guests from nearby prefectures, yet they don’t appear to overbook beyond their capacity—the service is attentive throughout. It’s a shame it’s too far for me to visit often. I’m honestly jealous of those who live nearby. A family trip here would be guaranteed to satisfy everyone.

The amenities and facilities were excellent, and we were very satisfied. Our dog was happy too (the room is long and narrow, so a small dog can even do a light run). They also provide insect-repellent measures (such as mosquito coils) and plenty of pet supplies (pee pads, diapers, body wipes, etc.), which made us feel at ease. Breakfast was freshly prepared and delicious. Next time, we’d like to try the dinner plan. For bathing, you use the nearby attached facility (large public bath), but this time we used the in-room shower.\n The weather was cloudy to rainy, but we still enjoyed our stay.\n A walk to the nearby sandy beach is just right for a dog walk. If you’re not doing BBQ for dinner, there’s a 7-Eleven about a 6–7 minute walk away where you can get food and drinks.\n It seems delivery is also available—we noticed this at check-out.\n The room was kept clean, and any odors were hardly noticeable.

This was our second stay at Sekiyo. We were upgraded from Taikan and were able to stay in Kangetsuan. It was our first time in a detached guest room, and it was very quiet. From time to time, small birds came to the tree by the window, and my spouse and I were able to relax at a leisurely pace. We also fully enjoyed both the indoor bath and the open-air bath. The meals were wonderful—there were so many dishes that we couldn’t finish them all, and everything was delicious. The attentive service from the room attendant was excellent as well, and we would love to visit Sekiyo again.

During Silver Week, we dined at the Chinese restaurant Keikaen and the restaurant Chef’s Terrace. Both the food and hospitality were excellent, and I highly recommend them. This was my second stay, and I would love to stay again.

Due to various circumstances, I hadn’t been able to visit for quite some time, so this was my first stay in about two years—but it was still an Accommodation that left me completely satisfied, just as always. From the Shuttle Service onward, everyone was kind and helpful, and after arriving the stay was truly comfortable—warm and homey—and I was able to relax at a leisurely pace and unwind from everyday stress. At check-in I was told, “Our sommelier is on duty today.” I love wine and always look forward to dinner here, and this time the sommelier came to my table and kindly explained many things in detail to someone like me who’s simply a wine lover without much knowledge. Just listening and imagining those explanations while drinking made it an incredibly enjoyable time. Of course, every dish was delicious as well. Thank you for your thoughtful care even though I was traveling solo. I felt lucky that my stay happened to coincide with a day when the sommelier was working. This Accommodation always makes me feel a little sad when it’s time to leave—and from that very moment it makes me think, “I’ll work hard so I can come back again.” I will definitely stay again. Thank you so much for everything!!

I had work scheduled in Nagasaki on Sunday and planned to arrive early in the morning, but I ended up staying the night before at short notice. (If Setre hadn’t had availability, I might not have stayed the extra night.) I also enjoyed the summer lounge treat of shaved ice, and for the first time I joined the evening “Saruku” walk as well. Since I ate a late lunch, I came back from Saruku and fully enjoyed the lounge’s late-night snack service too. I slept very well. In some regional areas it can be hard to arrange a taxi in the morning, but that wasn’t a concern in Nagasaki. I was able to take my time with breakfast and head to work with plenty of time. The Room is understandably showing its age, so I’d rate it a 4—but that sense of history is part of this Hotel’s charm, and I had no complaints at all. One note: there are no toothbrushes among the amenities here, and since I forgot mine, I went to a convenience store. It’s actually very close by. A Hotel where you can both have fun and relax. I’d love to stay here again next time I’m in Nagasaki. (The staff also told me about Setre properties in Kansai—I'd like to visit one someday.)

The French cuisine made with local ingredients was absolutely delicious. The staff were very attentive, and thank you for kindly sharing so much information.\nI would definitely like to stay at other VMG HOTELS properties as well.\nWalking around Sawara, visiting the Ino Tadataka Memorial Museum, and taking the Onogawa sightseeing boat tour were all very informative and enjoyable.

I usually stay around Lake Kawaguchi when traveling, but this time I spent one night in Kofu. This is the Hotel I used to think “What a lovely exterior” when commuting during my junior high and high school days. It’s such a long-established place that just about every local knows it. The calm lobby has the dignity of over 100 years of history, and it feels wonderfully relaxing. I was also very satisfied with the spacious Room. I was impressed by how spotless everything was and how well it was maintained. The bath on a different floor is small, but full of charm and really lovely. Soaking in the cute pot bath was soothing, and it kept me warm afterward—an excellent Onsen. For dinner we had Chinese cuisine at “Ran-en,” which is also famous for its great food. It lived up to expectations. The service was attentive, and I understood why it’s so highly rated. After dinner, we stopped by the lounge bar. The young bartender’s service was sincere and thoughtful—so much so that even I, who don’t usually drink much, ended up ordering a glass. Thank you for looking up the recipe and making a cocktail that wasn’t on the menu. With acquisitions of Hotels progressing in Yamanashi these days, this is exactly the kind of Hotel I hope will keep going strong. I’ll be back again at year-end.