Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 40Page Number

Following our stay during the March equinox holidays, we stayed with you again for the September equinox holidays. We booked connecting Corner Suite and Comfort Suite Rooms. With just one door between the two Rooms, communication between grandma and her grandchild improved dramatically. The Onsen in such a prime Ginza location was exceptional—grandma enjoyed it so much she went in three times. Breakfast was beautifully presented, which lifted our spirits, and everything was delicious. We will be back again.

The staff’s hospitality, the cleanliness of the Room, the delicious meals, and the large public bath—everything was wonderful, and we had a truly lovely time. They even lent us towels and parasols for going to the outside baths, and we really appreciated their thoughtful attention to every detail. I had always wanted to try “tap” mandarin orange juice, but I never expected to experience it at a Hotel—what a delightful surprise. Every dish in the kaiseki dinner was delicious. The breakfast buffet offered a great variety of items, all of them tasty, and our child was thrilled and ate plenty as well. If we have another chance to stay in Dogo Onsen, we would definitely like to stay here again! Thank you very much for such a wonderful time.

I stayed at Comfort Inn Ogaki again this time.\nIt’s a quiet hotel, and the rooms are kept very clean and well maintained—truly excellent.\nThe front desk staff were also very pleasant and helpful.\nThe welcome drinks (coffee and lemon water) were provided, and I enjoyed them. There are three different coffee flavors to choose from.\nI also enjoyed the breakfast the next morning.\nThey had my favorites like Chikuzen-ni (simmered chicken and vegetables) and fluffy scrambled eggs.\nTheir original curry is outstanding every time, and it pairs perfectly with white rice.\nThere is a wide variety of dishes, so you can look forward to breakfast from the start of the day.\nThe salads and fruit are fresh as well.\nThey offer menu items you won’t find at other hotels.\nThe waffles were fun to make yourself and tasted great, with lots of topping options.

It was very convenient for getting around, as it’s close to the station. Tenjin, the main downtown area, and the airport are also nearby. You can even walk to Canal City through the covered shopping arcade, so it was fine even in the rain or at night. The Hotel staff are always at the counter and greet you every time you pass by—they’re kind and helpful. I also asked them to arrange a taxi; there were a few minor Japanese mistakes (perhaps because the staff member on the internal line was a foreigner), but everything was understood without any issues and they handled it politely. Amenities are neatly arranged in front of the elevator for self-service. In the Room, there were cleansing oil, toner, emulsion (lotion), and hand & face soap—more than enough unless you’re particular about brands. During my Multiple Night Stay, when I put out the sign saying cleaning wasn’t needed, they left towels, nightwear, coffee, etc., outside my door. I really appreciated that. The Room was clean as well. Something I dropped rolled under the bed so I reached in to pick it up—there wasn’t even any dust on it, which honestly surprised me in a good way. Overall, I was very satisfied with this Hotel and would gladly stay again.

Considering the price, everything was acceptable. However, this isn’t the Hotel’s fault, but by 5 p.m. almost everything in the tourist area—including restaurants—was closed. The downside was that once it got dark, there was little choice but to spend time in the Room. I suppose there must be some kind of agreement among the local merchants.

The Onsen water was silky and very pleasant. The meals were plentiful, well-seasoned, and delicious. I would definitely like to stay at this Accommodation again.

While the Facility shows its age, the view from the window and the wonderful hospitality of the staff more than make up for it. Even though it was a busy season, we were able to truly relax. Thank you very much.

The Facility and Room were stylish, impeccably clean, and incredibly relaxing. The tea and snacks prepared at check-in were also chic and instantly lifted my mood. All the in-room amenities, as well as the sweets, coffee, and other refreshments provided, felt carefully selected. Dinner was far better than I had imagined—delicious, of course, and beautifully presented for the eyes as well. I requested a mixed pairing of sake and wine, which turned out to be exactly right; even though my appetite had been down from summer fatigue, both the drinks and the food went down easily. I also heard that even the seasonings are handmade, and my overall satisfaction was higher than at an auberge—maybe it is an auberge? The garden view was lovely too; with wonderful food and drinks plus attentive service, it became an unforgettable night. All of the staff were courteous yet friendly—I’d love to see them again. I’d like to visit again in a different season.

The staff’s hospitality, the quality of the meals, the atmosphere of the Room, and the surrounding environment all exceeded our expectations. Thanks to you, we were able to enjoy a truly special getaway, and our dog was stress-free as well. Thank you.

Although the Room is a bit far from the front desk, it had everything we needed, and it was great to be able to relax without worrying even if our small children got excited. The warm hospitality at check-in was also wonderful. Our child got a little fussy during the meal, but your thoughtful care really helped us. Thank you very much!

My first time back in Kinosaki Onsen in decades. I wasn’t sure which Accommodation to choose, but “Away from the hustle and bustle” was the deciding factor. Just as the Reviews said, the food was unquestionably delicious, and the tableware and presentation were wonderful. What impressed me most was the attendant who looked after us for both days without change. She always greeted us with a smile, our conversations flowed easily, and she made us feel at home. She also answered our questions about the onsen town accurately, so we could enjoy visiting the public baths with peace of mind. Because we had to leave early for our own reasons, they prepared breakfast outside regular hours, and even drove us to the bus stop in front of Kinosaki Onsen Station. With everyone’s help at this Ryokan, we were able to start our journey home safely. I can’t thank them enough—thank you very much. Her wonderful smile is my best memory from this trip. I would love to stay again.

We stayed here for a family trip. The Room was very clean and comfortable. Since our family tends to feel hot, the Room was warm even in mid-May, and the air conditioning was not yet available due to the system settings. However, a staff member suggested opening the window to let in cooler air, and it worked—we were able to spend a comfortable night. Breakfast was automatically included, and everything was delicious. It was especially helpful on a busy morning when we really needed it.

During our 2-night, 3-day stay, we were able to truly relax both body and mind. Since we live in Saitama and this is Kagoshima, we can’t visit often, but we would definitely love to return. From the warm welcome to the delicious dinner… the treats of shochu and fireworks… I’m still thinking about how best to describe how wonderful it all was. The food was never flashy; instead, it was carefully prepared using freshly harvested vegetables and local fish and meat, and it felt as if I was becoming healthier from the inside out. Simply delicious! You can also feel the attention given to the tableware and presentation. The hot spring water… without a doubt, it was outstanding. We also felt completely at ease in our Room. Above all, we could sense kindness and care in every detail. The message written on a beautiful leaf, and the rice balls and rolled omelet you gave us to take when going out or returning—both were heartwarming and delicious. Thank you very much. Your warm hospitality—while maintaining just the right distance for each guest—was excellent in every way. This Accommodation reminded us of a gentle kindness that daily busyness had made us forget. Lastly… we hope that adorable pair of chickens stays healthy for a long time. Thank you for such wonderful memories. We would love to visit again for sure.

Just before the September three-day weekend, I suddenly decided to take a trip with a friend and hurriedly found this ryokan. Since it had availability, I wondered if I shouldn’t expect too much (sorry!). But I quickly realized I was wrong. The hot springs were great, the food was excellent, and the hospitality was wonderful. On top of that, the bar on the first floor was fantastic. They played my favorite records for me, and I was able to relax and enjoy a peaceful time. My friend—traveling for the first time in over 20 years—was thrilled, saying they never imagined spending such a lovely time like this! The footbath we went to at night also felt amazing!! We’ll be back!

The welcome drink, meals, and Room were all excellent at this Hotel. I would stay again if I have the opportunity. This is a highly recommended Hotel.

Conveniently located near the station, with plenty of options for dinner nearby, and parking close by as well. The bath was great, with two tubs at different temperatures. What I especially liked was the non-buffet breakfast—it felt like we were treated to delicious local specialties from Shinshu that we don’t often get to try. I’d love to stay again.

The property, amenities, and hospitality were all excellent, and we happened to be able to watch fireflies as well, making our stay extremely satisfying.

At IKYU, it was categorized as casual, but we enjoyed a luxurious Onsen experience that felt like staying at a private villa. The Room had a spacious washroom, and the toilet being separate was also convenient. The heater in the Room was turned on in advance, so we stayed warm without needing to use the air conditioner. Various thoughtful touches were noticeable throughout, and I heard that adjustments are made regularly. It had such a pleasant atmosphere that made us wish to stay longer. Here are some points of concern: It would be helpful if spare foot mats were provided for the private bath so they can be replaced after use. The abundance of wash towels was very convenient. A single fresh flower in the Room would add charm since there were flowers in the dining area. During meal service, providing more details about local ingredients or cooking methods would be appreciated by travelers—it may require extra effort from staff but makes for enjoyable conversations while savoring meals. Having a menu list would also enhance the dining experience further.

In the Furano area, where prices are often set for international visitors, this Hotel offered good value for the price and quality. I chose a Room that might not be a unit bath type, but unfortunately it ended up being one (understandable, though). Overall, there were many stains, which bothered me—on the floor and on the Room walls as well. Breakfast was properly prepared and I enjoyed it.

Three female friends and I stayed for two nights. Dinner was a set course, and the menu was different on each night. For breakfast, in addition to individual plated assortments, there was also a buffet with salad, hot-spring eggs, and more—and above all, everything was delicious and truly impressive!! The service was also excellent!! The reason I rated the facilities and amenities 4 is that the water faucet at the far right of the washing area in the hot spring made a loud noise when running hot water; I also wished cotton swabs were available at the amenity station near the front desk (they were in the bathroom); and on the second night towels were left in our room and trash had been taken out, but used towels were left behind, and our glasses were not replaced, which was disappointing. However, when we mentioned this at the front desk, they apologized very politely. If I have a chance to visit Akita again, I would definitely like to stay here. Thank you very much for two wonderful days!!