[Important] Apology and Notice Regarding the Potential Leakage of Guests’ Personal Information
Thank you very much for your continued patronage of HOTEL MYSTAYS Kanazawa Katamachi.
We have discovered that, in “Temairazu,” the Reservation management system we use, there may have been an external leak of customers’ personal information.
We sincerely apologize for the significant inconvenience and concern this may cause.
Based on what has been confirmed so far, we have identified incidents in which suspicious messages were sent to Reservers for some Reservations that meet all of the following conditions:
- Reservation date: Reservations completed by September 21, 2026
- Stay date: Reservations with stay dates on or after September 21, 2026
If you receive any suspicious contact (email, SMS, etc.) claiming to be from us or an Accommodation, please take extra care regarding the following:
[Important precautions]
- Do not open any URLs or links included in the message
- Do not enter credit card details or personal information
- Do not reply to suspicious messages
- Do not make payments or transfers as instructed in the message
- If you need to Check Reservation details, contact the official support desk of the reserved Accommodation or the official contact point of the accommodation reservation website
If you have entered credit card information on a suspicious website, please promptly consult your credit card company.
Please note that the system involved in this incident does not handle or store credit card information.
[Information that may have been leaked]
Name; phone number; email address; address; fax number; gender; age; company name; Reservation details
For inquiries regarding this matter, please contact:
Temairazu Co., Ltd.
https://www.temairazu.co.jp/pdf/1206/news-update
Department: Emergency Response Desk
Email: helpdesk@temairazu.com
We again sincerely apologize for causing you significant concern.



















