Hotel Villa Hakuba by HHG

[Hotel Initiatives] 1. Installation of hand sanitizer Hand sanitizer is available throughout the Hotel to provide a safer and more comfortable environment for our guests. 2. Enhanced regular disinfection We regularly disinfect shared areas that guests frequently touch, including public areas, guest rooms, restaurants, and restroom doors (elevator buttons, doorknobs, switches, chairs, tables, remote controls, electric kettles, telephones, hair dryers, etc.). 3. Strengthened droplet infection prevention measures Acrylic partitions and vinyl sheets have been installed at the front desk and cashier counters as well as at some tables. For the health and safety of our guests and public hygiene considerations, service staff wear masks. We also ensure thorough ventilation during guest room cleaning and in the restaurant. 4. Ensuring physical distancing To help maintain physical distancing in elevators and restaurants, we may limit the number of users at one time. 5. Facility measures We ensure thorough ventilation during guest room cleaning. In the restaurant, we maintain adequate spacing between tables and thoroughly disinfect tables, chairs, menus, etc., when seating changes occur. [Requests to Guests] 1. Temperature checks upon arrival / cooperation with sanitizing procedures To ensure all guests can use our Accommodation with peace of mind, we ask for your cooperation with temperature checks and sanitizing upon arrival. *As a general rule*, guests with a temperature of 37.5°C or higher will be asked to refrain from using our services. 2. Health status confirmation for staying guests At check-in, we will confirm your physical condition and ask about overseas travel history; please complete a health declaration form accordingly. 3. Streamlined check-in process To reduce direct contact between guests and employees، part of the check-in process has been digitized، and some in-house guidance will be provided via printed materials to simplify staff explanations۔ 3．Temperature checks for restaurant guests are required۔ *Guests with a temperature of 37．5°C or higher will not be admitted.* 4．Restaurant guests are requested to arrive wearing a mask। (Guests without a mask will not be admitted.)） 5．We kindly ask that any guest who has a fever， feels unwell， or has recently been in contact with someone infected with COVID-19 refrain from visiting in advance。 6．If you feel unwell during your stay， please inform a nearby staff member。 7．Please cooperate by wearing a mask in public areas۔ We also ask that you wear a mask except while eating。 [Employee Measures] 1．Mask wearing when commuting / during work Masks are distributed to employees within our group，and wearing them while on duty is mandatory。 2．Health checks before work Employees must check their temperature upon arrival at work，and thoroughly sanitize their hands। Any employee with a fever of 37．0°C or higher or who feels unwell will stay home until they recover。 3．Mask wearing while serving guests For the health و safety of our guests as well as public hygiene considerations، service staff wear masks۔ 4．Personal hygiene management during work Frequent handwashing، hand sanitizing،and gargling are encouraged۔ 5.Installation of hand sanitizer in back-of-house areas Hand sanitizer is provided so that employees can sanitize their hands after entering/leaving offices or using restrooms।　 6.Establishing systems for managing unwell employees We have introduced action guidelines for when an employee feels unwell ،as well as systems to manage employee health conditions。 7.Refraining from non-essential outings/meetings Non-essential business trips are prohibited ،overseas travel is prohibited ،and employees are instructed to refrain from attending gatherings/events involving large numbers of people ，as well as dining out in groups 。