In response to COVID-19, our group Hotels are implementing the following infection prevention and spread prevention measures to protect the health and safety of our guests and Hotel staff.
01. Measures by the Resol Hotel Group
[Avoiding the “Three Cs” (closed spaces, crowded places, close-contact settings)]
1. Installation of splash guards
- Splash guard partitions have been installed at the front desk counter.
2. Ensuring social distancing
- Queue markers have been placed in front of the front desk counter to ensure appropriate spacing between guests.
- We recommend using elevators with a limited number of passengers.
- Seating capacity in dining Facilities has been reduced to ensure appropriate spacing between guests.
3. Smooth check-in & check-out
- To reduce contact opportunities from cash payments as much as possible, we encourage cashless payment methods.
- Guests who do not need to settle payment at check-out may return their key card to the “key drop box,” allowing check-out without stopping by the front desk counter (except at some Hotels).
[Enhanced hygiene measures such as cleaning and disinfection]
1. Thorough cleaning
- We thoroughly disinfect high-touch areas throughout shared areas (elevator buttons, shared restroom door handles and faucet handles, furniture, etc.) as well as guest rooms (door handles, remote controls, light switches, faucet handles, etc.).
2. Placement of disinfectant
- Disinfectant is available throughout shared areas such as the lobby and restaurant.
3. Suspension of air towel use
- Air towels in shared restrooms have been suspended and paper towels are provided instead.
[Restrictions on use of large public baths]
For Facilities with large public baths, we limit the number of users to avoid the “Three Cs.”
Please note that usage hours and capacity limits vary by Hotel; please refer to each Hotel’s website or contact the Hotel directly for details.
[Infection prevention measures for Hotel staff]
- For the health and safety of our guests and Hotel staff, wearing masks is mandatory.
- Before reporting for work, staff undergo temperature checks and health condition screening to ensure proper health management.
Staff also practice frequent handwashing and gargling.
- Work-related equipment is also disinfected regularly to help prevent infection.
02. Request for guest cooperation
[Avoiding the “Three Cs”]
To prevent situations involving the “Three Cs” in areas such as lobbies, restaurants, elevators, etc., our Hotel staff may approach you with guidance when necessary.
[Hand sanitizing]
Disinfectant is available throughout shared areas such as lobbies and restaurants; please sanitize your hands regularly.
[Wearing masks]
Please wear a mask in shared areas within the building.
If you do not have a mask with you, please ask at the front desk or speak with a staff member.
If you have symptoms such as fever or cough, please refrain from using the restaurant.
[Temperature checks and health confirmation]
At check-in, we ask for your cooperation with a temperature check and confirmation of your physical condition.
[Check-in / Check-out]
- To ensure smooth check-in procedures upon arrival، we would appreciate it if you could use pre-payment before arrival or cashless payment methods such as credit cards at reception whenever possible.