Notice from the Accommodation
The cancellation policy differs for individual use (1 to 14 people) and group use (15 people or more).
For group use, a separate group cancellation policy applies.
[Group Cancellation Policy]
No-show: 100%
Same day: 100% of the accommodation fee for the first day of stay
Day before: 80% of the accommodation fee for the first day of stay
2 to 7 days before: 50% of the accommodation fee for the first day of stay
8 to 14 days before: 20% of the accommodation fee for the first day of stay
-Notes-
*Even if the reservation is for an individual (1 to 14 people), if the total number of days of the reservation exceeds 15 days, it may be considered as group use.
*If there is a cancellation of part of the group reservation and all of the following conditions are met, no penalty will be charged.
(1) Reservation made 14 days before the stay
(2) Cancellation of the number of people equivalent to 10% of the reservation (rounded up)
*If the contract period is shortened, a penalty will be charged only for the accommodation fee for the first day that will not be stayed due to the shortening, regardless of the number of days shortened.
[Request from the Hotel]
Please be sure to inform the hotel of your arrival time. Also, if you are more than 2 hours late from the scheduled arrival time you provided, please be sure to contact us.
If you do not contact us and are significantly late from the scheduled arrival time, we may cancel the reservation based on the accommodation agreement. Please understand in advance.