Guest Reviews & Impressions for Hotel JAL City Nagano

(Nagano Prefecture/7-minute walk from JR Nagano Station Zenkoji Exit) [Total 226 Rooms]
Overall Score
4.10
(116)
  • Rooms & Amenities
    4.16
  • Facility
    3.95
  • Hospitality & Service
    4.27
  • Meals
    4.53
  • Onsen & Bath
    3.72
  • Satisfaction
    4.09
1.17
Mary Gibbs

How is the cost performance?

At check-in, I was informed via a notice that the Room phone could not connect to the front desk (due to malfunction). Guests are advised to use the phone in the elevator hall or call externally if they need assistance. This seems unusual for a Business Hotel. It was also my first time staying at a hotel without a shower cap among the amenities. The distance from the station makes it hard to say it offers good value for money. While breakfast had variety, this level of service has become standard even in Business Hotels recently.

  • Rooms & Amenities1
  • Facility1
  • Hospitality & Service1
  • Meals2
  • Onsen & Bath1
  • Satisfaction1
  • 7/20/2025～
  • 1 person 1 room
  • Non-Smoking Single Room / 16㎡ / Bed Width 140cm
  • Breakfast included

Reply from the Facility

Thank you very much for staying at Hotel JAL City Nagano. We sincerely apologize for the inconvenience caused by the continued unavailability of the telephone in your room. We are currently working on urgent repairs. Additionally, regarding amenities, we deeply regret that a shower cap, which should have been provided in your room, was not prepared. We will strive to improve our cleaning and inspection processes to ensure this does not happen again in the future. Thank you for sharing your honest feedback with us.

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